ServiceNow Architect - Telecom
- Location
- City of Westminster, England, United Kingdom
leading telecommunications operator driving digital transformation across IT, Network, and Customer Operations. The client is committed to becoming a digitally automated, data-driven, and AI-enabled telco, leveraging ServiceNow as a strategic platform to modernise service management, network operations, and customer experience across mobile, fixed, broadband, and enterprise services. Role … elements, logical/physical inventory, and cross‐domain visualisation; and ensure consistent service modelling across IT, network, and customer domains. The role also involves AI/GenAI and NowAssist enablement. The Architect will leverage ServiceNow NowAssist GenAI capabilities for case summarisation, ticket automation, agent assistance, search, and workflow optimisation. They ...