1st / 2nd Line IT Support Engineer
- Hiring Organisation
- SER (Staffing) Ltd
- Location
- Blackburn, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £35,000 per annum
line technical support via phone, email, and remote toolsTroubleshooting hardware, software, and networking issuesSupporting Microsoft 365 environments including user administration and troubleshootingManaging Active Directory, user accounts, and permissionsAssisting with device setup, configuration, and deploymentsEscalating more complex issues to senior engineers where requiredMaintaining accurate documentation and updating … working in a 1st or 2nd Line IT Support role (MSP experience is beneficial)Strong knowledge of the Microsoft stack (Windows, Microsoft 365, Active Directory)Understanding of networking fundamentals (DNS, DHCP, TCP/IP)Experience supporting laptops, desktops, and user environmentsStrong communication and customer service skillsA ...