Customer Experience Engineer
- Hiring Organisation
- Granola
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
Customer Experience Specialists, becoming the go-to person for complex technical issues Troubleshoot and investigate deeply using Cloudwatch logs, console logs, database queries, Amplitude analytics, and Retool dashboards Make small code changes and fixes using Cursor and AI-assisted coding tools to resolve customer issues directly Reply directly to customers … soon. You'll be working with: Plain for customer support ticketing AWS & Cloudwatch for log analysis and troubleshooting SQL for database queries and investigations Amplitude for analytics and user behavior analysis Retool for internal dashboards and tooling Cursor for AI-assisted coding and making fixes About the Opportunity ...