2nd Line IT Support Engineer
Stevenage, England, United Kingdom
SaluteMyJob
delivery of IT Services to the end client through supply of contracted services, including but limited to the below; ● Incident and request ownership and management ● Second Line support for software and hardware fault resolution ● Installation, moves and addition services in relation to IT equipment on customer sites ● Contribute to … activities of all onsite SCC teams as required ● Software installation and remediation ● Analysis of IT tickets, prioritising accordingly ● Follow local asset management policies and procedures ● Planning and direction of own activities with minimal management supervision. ● Meet or exceed the SLA commitments ● Contribute to activities of all onsite … SCC teams as required ● Proactive search for improvements & ensuring these are captured & progressed ● Work with onsite management to develop and improve the service being provided ● Adhere, at all times, to company policies and procedures ● To ensure safe working environment with regards to local Fire, Security and Health & Safety regulations more »
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