Global Manager, IT Support Services
- Hiring Organisation
- Resolution Technologies, Inc
- Location
- Hoboken, New Jersey, United States
- Employment Type
- Permanent
- Salary
- USD Annual
zones. Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance. Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement. ...