Security Clearance. As a Desktop Support Engineer you will: Be responsible for incident ticket handling, escalation and problem diagnosis Build, configuration and deploy desktop / laptop / VDI equipment Assist with software installation / deployment Assist with Smartphone deployments and support Provide support on the TechBar Hardware … installation / upgrade /breakfix for desktop, laptop, and server Basic telephony support and cable patching What we're looking for: Knowledge of Microsoft Windows 10 Operating Systems Deployment, configuration, and support Knowledge of Microsoft Office 2010 onwards Working knowledge of … Working knowledge of Cisco AnyConnect VPN RSA Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS / Application deployment Desirable skills / qualifications: ITIL Version 3 / 4 Foundation CompTia A+ Certification Microsoft Windows 7 / 10 training more »
standards, service delivery processes and ensuring service delivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation, and problem diagnosis • Desktop / Laptop / VDI – build, configuration, and deployment to end users • Assist with software installation / deployment • Assist with Smarthphone deployments Secondary role … requirements: • Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets • Hardware installation / upgrade /breakfix for desktop, laptop, and server • Smarthpone support • Assisting with customer projects • Create and update procedural documentation • Basic telephony support and … Working knowledge of Cisco AnyConnect VPN • RSA Secure Login administration • Proven and demonstrable software and hardware troubleshooting skills • Knowledge of Microsoft SCCM and OS / Application deployment • Good written communication: concise and accurate call logging, documentation, and email correspondence • Able to work well as part of a team or more »
standards, service delivery processes and ensuring service delivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation and problem diagnosis • Desktop / Laptop / VDI – build, configuration and deployment to end users • Assist with software installation / deployment • Assist with Smarthphone deployments Secondary role … requirements: • Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets • Hardware installation / upgrade /breakfix for desktop, laptop, and server • Smarthpone support • Assisting with customer projects • Create and update procedural documentation • Basic telephony support and … Working knowledge of Cisco AnyConnect VPN • RSA Secure Login administration • Proven and demonstrable software and hardware troubleshooting skills • Knowledge of Microsoft SCCM and OS / Application deployment • Good written communication: concise and accurate call logging, documentation and email correspondence • Able to work well as part of a team or more »
standards, service delivery processes and ensuring service delivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation and problem diagnosis • Desktop / Laptop / VDI – build, configuration and deployment to end users • Assist with software installation / deployment • Assist with Smarthphone deployments Secondary role … requirements: • Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets • Hardware installation / upgrade /breakfix for desktop, laptop, and server • Smarthpone support • Network patching and trouble shooting Essential Skills and Qualifications: • Knowledge of Microsoft Windows … Working knowledge of Cisco AnyConnect VPN • RSA Secure Login administration • Proven and demonstrable software and hardware troubleshooting skills • Knowledge of Microsoft SCCM and OS / Application deployment • Good written communication: concise and accurate call logging, documentation and email correspondence • Able to work well as part of a team or more »
2nd Line Service Desk Engineer Edinburgh / Onsite £25,000 - £35,000 Our client is actively seeking a skilled 2nd Line Service Desk Engineer to join their dynamic team. They're a Managed Service Provider, delivering top-notch services to clients in the heart of Edinburgh, known for their … innovation. As a 2nd Line Service Desk Engineer, you'll play a pivotal role in providing remtoe technical support and the occasaional onsite break-fix solutions Day-to-Day: Swiftly respond to escalated service desk tickets, delivering efficient and effective on-site technical support. … Implement break-fix solutions directly at client sites, addressing a spectrum of hardware and software issues. Collaborate seamlessly with the service desk team to overcome complex technical challenges. Contribute to the development of the technical documentation. Tech Stack: Active Directory Office 365 Windows Server more »
and escalate control room and pass admin critical infrastructure issues, including phones, VDU, PCs, printer, software, radios, etc. • Support the tech team with break-fix. • Support the client in their move towards occupancy of a new signature site with a significant headcount increase. Help to scope and … security maintenance requirements, security incidents and Health & Safety risks. • Identify, respond, mitigate and escalate to the Security Command Centre any security threats, risks and / or incidents. • Act as the emergency coordinator during fire alarm activation; Lead at site-level in responding to medical and security incidents and emergencies. … requirement to be on call consistently. Person specification: Essential: • Experience in a client and customer facing role within the corporate environment. • Experience in guarding / security management and events security; three years minimum. • Security license, certification and training in line with local regulatory requirements • Medical training: Level 3 Certificate more »
