Security Cleared Deskside Support Engineer II
Edinburgh, Midlothian, Scotland, United Kingdom
Manpower
standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for Incident ticket handling, escalation, and problem diagnosis Desktop / Laptop / VDI - build, configuration, and deployment to end users Assist with software installation / deployment Assist with Smarthphone deployments Secondary role … requirements: Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation / upgrade / break fix for desktop, laptop, and server Smarthpone support Assisting with customer projects Create and update procedural documentation Basic telephony support and … Working knowledge of Cisco AnyConnect VPN RSA Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS / Application deployment Good written communication: concise and accurate call logging, documentation, and email correspondence Able to work well as part of a team or more »
Employment Type: Temporary
Salary: £190 - £194 per day
Posted: