4 Break/Fix Jobs with Hybrid or WFH Options

and commissioning of new systems, upgrade of existing systems to latest software and / or hardware as required, as well as ongoing break-fix and BAU support to predefined SLAs. As the role is customer facing, it is imperative that providing great customer … service possible to our customers. Technical skills required include: Knowledge of current Windows Operating Systems, including installation and troubleshooting. Experience of Microsoft Servers. TCP / IP and Windows Networking skills. Experience or knowledge of MS Active Directory installation and configuration. Previous experience in a field based or desktop / more »

be doing: Full responsibility to resolve hardware faults in line with the contracted services, on a variety of End User technologies listed below: '€¢Desktop / Workstation - (Dell, HP, MS Surface Pro), Component replacement hardware break fix. and working knowledge of Windows environment. '€¢Laptop - (Dell, HP, Chromebook … Component replacement hardware break fix and working knowledge of Windows environment. '€¢Server / SAN - (Dell) Component replacement hardware break fix and knowledge of Windows server environment '€¢Tablet / Apple TV's - (Apple OS, Android and Chrome … knowledge '€¢Configure & replace Routers, Switches, WAP's (Cisco, Huawei, Meru) '€¢Wireless - Knowledge and understanding of wireless solutions including printing with abilities to fault find / resolve issues. '€¢MS Windows (Windows 10 and other in-service life versions) '€¢Image build's & configuration (Knowledge of Altiris and compliance) '€¢Interactive Whiteboard / more »

2nd Line Service Desk Engineer Glasgow / Hybrid £25,000 - £30,000 We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line Service Desk … Engineer to join their team. As a 2nd Line Service Desk Engineer, you'll play a crucial role in providing technical support and break-fix solutions. This role offers a hybrid working model, combining service desk responsibilities with on-site break … support for our valued clients. Day-to-Day: Respond to escalated service desk tickets, providing efficient and effective technical support. Conduct break-fix solutions on client sites, addressing hardware and software issues. Collaborate with the service desk team to resolve complex technical more »

of IT support queries, ensuring swift and efficient ticket resolution. Embarking on on-site customer visits, utilising your problem-solving skills, and resolving break-fix issues. Keeping a vigilant eye on servers, networks, firewalls, storage, and telecoms to make sure everything is running smoothly … experience in a 2nd Line Support role (minimum). You'll need to have a background working on a service desk within an MSP / IT Reseller (preferable) or customer-focused IT support environment. You'll need to demonstrate deep expertise in supporting Microsoft 365, Exchange Online and Azure … Virus, and key networking principles You will need to have a valid driving license for travel. Additional knowledge of technologies such as Firewalls, VMware / Hyper-V, Backups and N-Able would be highly advantageous Location: Poole, Dorset (office-based) Working Hours: Core hours are 7:30am to more »