Remote Business Analysis Job Vacancies

101 to 125 of 186 Remote Business Analysis Jobs

Senior Business Systems Analyst - ServiceNow

Cambridge, Cambridgeshire, England, United Kingdom
Hybrid / WFH Options
The One Group
Senior Business Systems Analyst - ServiceNow Remote (UK-Based) £720/day (Inside IR35, via Umbrella) Contract to 28 November 2025 (potential extension) BPSS + DBS Clearance Required Overview A large enterprise organisation is undergoing a major expansion of its ServiceNow platform and is looking for an experienced Senior Business Systems Analyst to support this growth.As more departments adopt … ServiceNow, the organisation needs a skilled analyst who can bridge the gap between business stakeholders and the technical development team-delivering clear, actionable requirements and driving process improvement.This is a high-impact, long-term contract role focused on stakeholder engagement, detailed story writing, and platform best practice. What You'll Be Doing Engage with stakeholders to gather, challenge and … refine business requirements Translate those requirements into clear, detailed user stories with acceptance criteria Run requirement playback sessions to gain approval and sign-off Document and map business process flows for both new and existing workflows Provide guidance on ServiceNow best practices, helping teams adopt the platform efficiently Work closely with a team of 8 developers to ensure More ❯
Employment Type: Contractor
Rate: £700 - £720 per day
Posted:

Lead Business Analyst, Actimize

London, United Kingdom
Hybrid / WFH Options
NICE
us - you'll be challenged, you'll have fun and you'll be part of a fast growing, highly respected organization. NICE Actimize is currently seeking an experienced Senior Business Analyst to join our dynamic and growing Professional Analysis team based in central London. You will focus primarily on Anti-Money Laundering, but with future potential to move … into Anti-Fraud, Market Surveillance, and other NICE Actimize products. How will you make an impact? Perform business analysis to support the deployment of Actimize AML products to meet clients' business requirements. Communicate with clients to assess solution fit and identify product gaps. Ensure requirements are accurately specified, communicated and understood by the technical implementation team. Provide … ongoing support to the client and to the technical implementation team to ensure the quality of the implemented system in meeting business requirements. Provide tuning, training and consultancy services to clients. Lead/perform data and quality analysis including data mapping reviews, data validation and remediation, alert validation and issue impact analysis. Respond to business and functional More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Business Systems Analyst - Insurance Systems

remote
Hybrid / WFH Options
Nexus Jobs Limited
Business Systems Analyst ?" Insurance Systems A background in software development and/or Analysis either as part of an IT Department or a Software Vendor is preferable. A proven track record of delivery with the ability to ‘own’ projects and issues is essential. The candidate would report to the Group Operations Director or relevant Project Manager and depending … a team. The role will often be Client facing and the ability to determine requirements, estimate costs and present completed solutions is essential. The role will often fluctuate between Analysis and Configuration to quite detailed SQL scripting and some report and system design and so it is essential that the candidate be flexible and show ability in both Business … SQL to report on and modify databases. 6. Translating client requirements into highly specified project documents. 7. Identifying options for potential solutions and assessing them for both technical and business suitability. 8. Creating logical and innovative solutions to complex problems. 9. Drawing up specific proposals for modified or replacement systems. 10. Presenting proposals to clients. 11. Working closely with More ❯
Employment Type: Permanent
Posted:

Senior/Lead Technical Consultant, Business Intelligence

United Kingdom
Hybrid / WFH Options
Onbcanada
leading legal practices worldwide, we combine deep technical expertise with a genuine commitment to client success. Industry Leadership : We're recognized experts in 3E Templates, DocuDraft, Datolite Rocket, and Business Intelligence solutions with decades of combined experience. Innovation Focus : Our approach extends the capabilities of Elite and Aderant systems beyond what their creators envisioned, helping firms unlock insights previously … Datolite Solutions is an equal opportunity employer. We review all applications thoroughlyand will contact short-listed candidates to continue the conversation. Current Openings Position: Senior/Lead Technical Consultant, Business Intelligence Compensation: Based salary to commensurate with experience + Competitive Individual Bonus + 4 weeks' vacation + Health & Personal Days + Health Benefits Package (100% Employer Paid Premiums) + … Annual Corporate Vacation Incentive & More. Datolite Solutions: is a growing multinational legal technology development and consulting firm dedicated to providing cutting-edge products as well as billing, reporting and business intelligence solutions to law firms. At Datolite, our unwavering commitment to service excellence and innovation has made us a trusted partner in the legal industry. As we continue to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Lead Business Analyst Consultant

Birmingham, West Midlands, West Midlands (County), United Kingdom
Hybrid / WFH Options
P3M Recruitment
We are recruiting for one of our valued clients, who are a market leading provider of IT Project Management Services. They are currently looking for a Lead Business Analyst Consultant to join their team on a permanent contract, 5 days per week, working on client sites within the Birmingham/West Midlands area, with some opportunity to work from … home, client/project dependent. The Lead Business Analyst Consultant role offers a competitive salary and a comprehensive benefits package, including a profit share bonus, employee assistance programme, company pension scheme, and life assurance. The Role As Lead Business Analyst Consultant, you will work on a wide range of different IT and digital orientated projects for our clients … customers, to include: defining scope, managing change and ensuring the correct level of challenge is made to the business's requirements requirements gathering, "As is" and "To Be" running one to one customer interviews and workshops maintaining and creating process flow diagrams, business requirements, and project documentation undertaking process and functional efficiency reviews and providing recommendations for improvement More ❯
Employment Type: Permanent
Salary: £50000 - £60000/annum
Posted:

Business Analyst - Commodities Trading

London, United Kingdom
Hybrid / WFH Options
Project Blackbook LTD
Role: Business Analyst - Commodities Trading, Oil & Gas Company Consulting Seniority: Consultant - Manager Day rate: £250-£700/day (Outside IR35) Project duration: 2-5 months Location: 3 days on-site in London, 2 days working remotely Please only apply if you have BA experience in commodity trading. We are partnered with a small but mighty strategy and data consultancy. … They are continuing to strengthen their data and analytics service line and are seeking freelance support from mid-late July. They're looking for a highly experienced business analyst who understands the oil & gas trading domain deeply, can communicate across business and tech teams, document requirements precisely, and work efficiently in agile environments. Specialised knowledge in blending, pricing … Tasks will be shared with interested applicants upon application. Please review the requirements to get a sense of the likely tasks involved Requirements An independent consultant 10+ years of Business Analysis experience in commodity trading (preferably Oil or/& Gas Trading) Solid understanding of physical oil trading workflows, including front, middle, and back-office functions Proficient with non More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

SAP Business One Lead with End User - Up to £65,000

Warrington, Cheshire, United Kingdom
Hybrid / WFH Options
Henley Morgan Limited
Henley Morgan is working with a growing manufacturing business seeking a proactive SAP B1 Specialist to lead ERP improvements and integrations. Reporting to the Head of IT, you'll work across departments to enhance system efficiency and business value. The business is scaling internationally, investing in IT, and committed to change. You'll have real influence, leadership … resolve inefficiencies Support automation via BPA Provide functional and light technical support (SQL, SDK, C# a bonus) Lead process improvement and data quality initiatives Requirements: Strong SAP B1 experience Business analysis skills Experience with BPA Excellent stakeholder management WMS exposure is a bonus Basic technical knowledge (SQL, SDK, C#) is advantageous Manufacturing or FMCG background How to Apply … Please apply asap with your CV to be considered for this position. You can also get in touch with me on or. Henley Morgan is the leader in SAP Business One recruitment with SAP B1 jobs all over the globe More ❯
Employment Type: Permanent
Salary: GBP 65,000 Annual
Posted:

Technical Business Analyst

London, United Kingdom
Hybrid / WFH Options
The Dot Collective
be the perfect place for you. Your key skills and capabilities: Excellent communication and stakeholder management skills - able to translate complex ideas for both technical and non-technical audiences Business analysis, requirements gathering, and documentation Process and system analysis, process improvement, as-is and to-be process mapping, UML diagrams Problem-solving skills with the ability to … clients Experience with SQL Experience with Cloud platforms Backlog management using tools like Jira or Azure DevOps Familiarity with Agile methodologies We expect you to work closely with the business to understand their data challenges and processes, and to propose effective solutions. Good communication with your team and clients is essential. Our promise to you We see you as More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Analyst - ITCS

London, United Kingdom
Hybrid / WFH Options
Guy's and St Thomas' NHS Foundation Trust
experience in Healthcare equivalent to Masters degree level Evidence of further clinical training in a specific clinical field Evidence of configuration expertise used in an Enterprise solution Desirable ISEB Business Analysis Diploma PRINCE2 Foundation Previous Experience Essential Proven experience of clinical environment and delivery of clinical care or significant experience in a clinical analyst role and within a … systems development environment preferably within the NHS or health care related field Healthcare system design and configuration experience Significant experience of interpreting business/clinical requirements and considering the impact on IT services Demonstrable experience documenting and mapping workflows as well as the results of the clinical analysis Demonstrable experience of producing qualitative work in very aggressive timescales … Desirable Experience in change management with respect to the relationship between clinician, business processes, risk management and solution functional capabilities. Skills/Knowledge/Ability Essential Experience in the analysis and design of clinical solutions to meet clinicians' and business requirements. Proven ability to present a range of highly technical and highly complex information clearly and concisely More ❯
Employment Type: Permanent
Salary: £56276.00 - £63176.00 a year
Posted:

Digital Workplace Analyst

Barnsley, South Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Hays
join a well-established, mid-sized organisation in the engineering and infrastructure sector. This is your chance to play a key role in shaping the digital future of a business that values innovation, collaboration, and continuous improvement. About the Role As a Digital Workplace Analyst, you'll work closely with stakeholders across the business to understand their needs … deliver smart, user-focused digital solutions. You'll be instrumental in driving the adoption of modern workplace tools and enhancing operational efficiency through technology. Key Responsibilities Analyse and document business requirements, processes, and user stories Design and implement digital solutions using the Microsoft Power Platform (Power BI, Power Automate, Power Apps) Support and enhance existing systems and tools Lead … small-scale digital projects and contribute to larger transformation initiatives Promote digital adoption and best practices across the organisation What We're Looking For Proven experience in a business analyst or similar IT role Strong working knowledge of Power BI, Power Automate, and Power Apps Excellent communication and stakeholder engagement skills A BCS Foundation Certificate in Business Analysis More ❯
Employment Type: Permanent, Work From Home
Salary: £50,000
Posted:

Data Enablement Manager

Multiple Locations
Hybrid / WFH Options
RSA
Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe. We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the … join our established and experienced Chief Information Office team here at RSA on a hybrid basis. Role Requirements As the Data Enablement Manager you will be responsible for enabling business teams across the organization to fully leverage the data capabilities of the Enterprise Data Platform (EDP). You will ensure that data is accessible to the right users in … a timely and secure manner, supporting various business functions. You will develop and implement data literacy and training programs to empower users across the enterprise. You will collaborate with data governance teams to ensure compliance with data standards and regulatory requirements. You will continuously improve data enablement processes to streamline data accessibility, and usage. Develop data front door to More ❯
Employment Type: Permanent
Posted:

Business Analyst - 6 Month FTC

London, United Kingdom
Hybrid / WFH Options
Harrison Holgate
Project Management, IT, Change & Transformation London Reference: HH/RF-13103 Job Title: Business Analyst Location: London (Hybrid - 2-3 days per week in-office) Industry: Specialty MGA/Insurance We are working with a Specialty MGA to appoint a Business Analyst to support critical integration and transformation initiatives following a series of strategic acquisitions. This is a … high-impact role focused on bridging business strategy and change delivery across key operational functions. Ideal Candidate Profile: Proven experience as a Business Analyst within the insurance sector Deep understanding of the insurance value chain (underwriting, claims, reinsurance, etc.) Strong stakeholder management and communication capabilities Skilled in business analysis methodologies (Agile, Waterfall) and documentation best practices More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

SAP B1 Lead / End User / Up to £65,000

Preston, Lancashire, United Kingdom
Hybrid / WFH Options
Henley Morgan Limited
Henley Morgan is working with a growing manufacturing business seeking a proactive SAP B1 Specialist to lead ERP improvements and integrations. Reporting to the Head of IT, you'll work across departments to enhance system efficiency and business value. The business is scaling internationally, investing in IT, and committed to change. You'll have real influence, leadership … resolve inefficiencies Support automation via BPA Provide functional and light technical support (SQL, SDK, C# a bonus) Lead process improvement and data quality initiatives Requirements: Strong SAP B1 experience Business analysis skills Experience with BPA Excellent stakeholder management WMS exposure is a bonus Basic technical knowledge (SQL, SDK, C#) is advantageous Manufacturing or FMCG background How to Apply … apply asap with your CV to be considered for this position. You can also get in touch with me on or . Henley Morgan is the leader in SAP Business One recruitment with SAP B1 jobs all over the globe More ❯
Employment Type: Permanent
Salary: GBP 65,000 Annual
Posted:

Senior Product Consultant

London, United Kingdom
Hybrid / WFH Options
E-Star Trading GmbH
Work together with key players in the European energy market Plan, realise and manage projects in the field of energy trading, risk management, sales trading, cloud hosting etc. Analyse business and IT processes, identify requirements and design trading solutions Improve how customers are using our solutions and optimize the customer's individual setups Take over responsibility for customer satisfaction … growing market Extend your knowledge about energy trading and trading technologies Support our sales team with your knowledge Requirements A suitable work permit A degree in the field of (business) informatics, science, technology, engineering, mathematics, business administration or comparable courses of study or trainings Profound practical experience in project management, requirements engineering, business analysis, design and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Data and AI consultant

Netherlands
Hybrid / WFH Options
Atos
data-driven transformation projects for our clients. Your expertise in the domain of Data, Analytics and AI will guide clients through the complexities of integrating advanced technologies into their business processes, ensuring sustainable growth and innovation. You will work together with clients to scope, design and initiate innovative solutions, and are involved in the implementation. Key responsibilities: Client Engagement … strong client relationships, deeply understanding their needs to deliver tailored data and AI solutions. Pre-Sales Support & Proposal Development: engage in pre-sales activities, including conducting opportunity assessments, developing business cases, and supporting proposal development to secure new projects. Innovation & Thought Leadership: Keep up with emerging technologies and industry trends, providing insights and recommendations to clients and colleagues. Strategy … transformation strategies aligned with client objectives, exploring innovative solutions to complex challenges. Solution Design & Delivery: Oversee the design and implementation of scalable data and AI solutions, ensuring alignment with business goals and seamless integration into existing systems. Stakeholder Engagement: Collaborate with cross-functional teams and clients. Change Management: Support organizational change initiatives, fostering a data-driven culture and ensuring More ❯
Employment Type: Permanent
Salary: EUR Annual
Posted:

Finance Systems Lead

Bristol, Gloucestershire, United Kingdom
Hybrid / WFH Options
Amdaris Group Limited
finance-related systems and processes across the organisation. This role plays a key part in enhancing operational performance, ensuring scalable solutions, and improving our ability to respond to complex business challenges. With broad visibility across the business, this is a strategic position with the opportunity for continued development and impact in a growing SaaS and outsourcing environment. FINANCE … SYSTEMS LEAD RESPONSIBILITIES Lead internal project teams to deliver system integrations and application development aligned to business and finance goals Act as Product Owner for Amdaris internally developed expense management application Lead the implementation and administration of off-the-shelf finance-supporting systems (e.g., travel booking, invoice scanning tools) Support the work order to revenue process, including reviewing work … orders, timesheet analysis, invoice creation, and other transactional finance operations Line management of a Commercial Analyst, providing ongoing support, development, and oversight Foster a culture of innovation by exploring opportunities for system automation and process improvement Partner with business operations leads and the BI Manager to ensure development projects align with overall strategic objectives Collaborate with Insight (parent More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Commercial Marketing Data Analyst

London, United Kingdom
Hybrid / WFH Options
Automobile Association
marketing performance. This role is ideal for someone who is hands-on with data, confident in building dashboards and visualisations, and passionate about using data to solve real-world business problems. Please note, this role is a 9-12-month fixed term contract. What will I be doing? Analyse commercial and marketing data to identify trends, patterns, and opportunities. … accessible way to both technical and non-technical audiences. Ensure data accuracy, consistency, and integrity across all reporting and analysis. Contribute to a structured, data-driven approach to evaluating business potential. What do I need? Proven experiencein data or business analysis within commercial, marketing, or product-focused environments, with a strong grasp of customer behaviour and business … the ability to manage multiple priorities in a fast-paced, evolving context. Analytical and outcome-oriented mindset, capable of breaking down complex problems and delivering insights that drive real business impact. Collaborative and proactive approach, working effectively across cross-functional teams, showing curiosity, and continuously seeking improvement through data. Additional information We're always looking to recognise and reward More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

ServiceNow Administrator

Cambridge, Cambridgeshire, United Kingdom
Hybrid / WFH Options
Belcan
more administrative and strategic role? We're looking for a proactive and detail-oriented ServiceNow Administrator to join our dynamic team and help bridge the gap between IT and business operations. Who We're Targeting This role is ideal for ServiceNow professionals looking to step into a more administrative position-someone who's ready to expand beyond technical execution … and take ownership of platform management, stakeholder coordination, and business analysis. What You'll Be Doing As a key member of our team, you'll be the go-to person for managing and optimizing our ServiceNow platform. Your responsibilities will include: Managing ServiceNow operations and acting as the liaison between IT and business teams. Coordinating with stakeholders to … drive progress and ensure alignment. Providing technical support, triaging incidents, and escalating issues as needed. Supporting UAT activities, including basic script writing, deployment, and reporting. Translating business needs into actionable user stories with clear acceptance criteria. Monitoring and escalating unresolved actions. Developing analytics, monitoring SLAs, and identifying trends. Offering business analysis support for ad-hoc projects. Occasionally More ❯
Employment Type: Permanent
Posted:

ServiceNow Administrator

Cambridge, Cambridgeshire, East Anglia, United Kingdom
Hybrid / WFH Options
Belcan Technical Recruiting (UK) Ltd
more administrative and strategic role? We're looking for a proactive and detail-oriented ServiceNow Administrator to join our dynamic team and help bridge the gap between IT and business operations. Who We're Targeting This role is ideal for ServiceNow professionals looking to step into a more administrative position-someone who's ready to expand beyond technical execution … and take ownership of platform management, stakeholder coordination, and business analysis. What You'll Be Doing As a key member of our team, you'll be the go-to person for managing and optimizing our ServiceNow platform. Your responsibilities will include: Managing ServiceNow operations and acting as the liaison between IT and business teams. Coordinating with stakeholders to … drive progress and ensure alignment. Providing technical support, triaging incidents, and escalating issues as needed. Supporting UAT activities, including basic script writing, deployment, and reporting. Translating business needs into actionable user stories with clear acceptance criteria. Monitoring and escalating unresolved actions. Developing analytics, monitoring SLAs, and identifying trends. Offering business analysis support for ad-hoc projects. Occasionally More ❯
Employment Type: Permanent, Work From Home
Posted:

Business Analyst with Fluent Cantonese 12 Month FTC

Central London, London, United Kingdom
Hybrid / WFH Options
Prime Personnel
An international Bank is seeking a dynamic BA to support strategic projects and daily business operations with a range of responsibilities, to include : Collating, analysing, and documenting business requirements Collaborating with teams to enhance workflow efficiency Assisting in project coordination and implementation Creating user guides and training materials Developing test cases and conducting UAT for system/process … changes Providing daily operational and administrative support Your experience must include: Demonstrated relevant experience in retail banking or business analysis within the banking sector, with a preference for online banking, card industry, or digital banking experience Proficiency in data analysis Strong IT skills, particularly in Excel, SQL, etc Exceptional written and oral communication abilities for effective interaction More ❯
Employment Type: Contract, Work From Home
Rate: £40,000
Posted:

Marcus by Goldman Sachs, Business Analyst, Associate / Vice President, Birmingham

England, United Kingdom
Hybrid / WFH Options
Goldman Sachs Group, Inc
Marcus by Goldman Sachs, Business Analyst, Associate/Vice President, Birmingham Birmingham, West Midlands, England, United Kingdom Job Description OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range … of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading … edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across US and the UK offering multiple products, leveraging innovative design, data, engineering, and other core capabilities to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Product Owner

London, United Kingdom
Hybrid / WFH Options
Delta Capita
your voice matters, your relationships grow, and your work truly makes a difference. Being a member of theProduct Management group within Delta Capita's exiting new Trade Reporting Product business line, the Product Owner is responsible for translating the product vision into squad deliverables to achieve the product strategy, aligned with maximising value to the client. This is done … through managing scope and the product backlog in collaboration with the squad, Product Manager, clients (internal/external) and key stakeholders. The Product Management group provides overall product development & business analysis for all pre and post reporting initiatives through DC's Trade Reporting suit of products. The business supports regulatory trade reporting across multiple jurisdictions including all … derivative asset classes and SFTs. The product management team collaborates with internal stakeholders and business heads in assessing the enhancements and revisions of the new or enhanced product service offering. In addition, the team works closely with the client stakeholders in identifying, describing, planning and delivery of these initiatives. The Role and Responsibilities Primary responsibilities Product Owner overseeing an More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Test Automation Engineer

London, United Kingdom
Hybrid / WFH Options
Pontoon
documents to ensure testability. - Establish and maintain best practises and guidelines for test automation in the finance industry. - Evaluate UiPath's test automation capabilities, including CI/CD integration. Business Analysis: - Collaborate with cross-functional teams to define project requirements and design comprehensive test cases. - Consult with the Business Analyst team to review test requirements and identify … use-cases for validation. - Act as a key facilitator, bridging communication between stakeholders, Business Analysts, Project Managers, and the development team. Collaboration and Management: - Work closely with QA, DevOps, and business stakeholders to gather feedback and requirements. - Present findings and recommendations based on POC outcomes to key stakeholders. - Provide technical guidance and support to team members, promoting knowledge More ❯
Employment Type: Contract
Rate: £600 - £650/day
Posted:

Senior Business Analyst

England, United Kingdom
Hybrid / WFH Options
Sage City
empowers Customers and Accountants to take control of their relationship with Sage through cutting-edge capabilities like Copilot, Subscription Management, and seamless navigation across our ecosystem. As a Senior Business Analyst within SXP, you'll play a pivotal role in delivering exceptional customer experiences. Acting as the bridge between our development teams and stakeholders, you'll ensure our features … are impactful, intuitive, and aligned with business goals. Key Responsibilities Key Responsibilities Key Responsibilities • Lead project delivery and collaborate with cross-functional teams to deliver outstanding customer features and experiences. • Apply strong business analysis skills to gather and define key delivery requirements. • Translate stakeholder needs into clear, actionable items on the product backlog. • Partner with Product Management … to refine the roadmap in line with evolving business priorities and market trends. • Serve as the go-to expert for product-related queries and clarifications. • Define and prioritize the product backlog based on customer feedback, market insights, and strategic goals. • Establish and track KPIs to measure the success of product releases. • Continuously gather feedback to iterate and enhance the More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

CX and UX Architect

High Wycombe, Buckinghamshire, England, United Kingdom
Hybrid / WFH Options
Journey recruitment
maintain customer experience documentation to support delivery of the change process. Collaborate with colleagues and stakeholders to propose and gain agreement to new technology solutions and adoption of improved business processes. Work with SMEs and key stakeholders to identify evidence based, prioritised CX initiatives based on insights, identifying issues, and identified existing challenges. Capture and document Change initiatives, working … with business stakeholders to prepare and present findings to Change committees and Leadership Teams. Execute client experience research, consolidating with client feedback and engagement data to create client journey maps and personas as part of the CX Design process. Facilitate workshops based on User-Centred Design and Design Thinking methods. Support the building of credible ideas into early-stage … propositions, testing assumptions with customers and other stakeholders, testing desirability of propositions, and assisting business in the building of business case and commercial models. Support monthly reporting on how CX and Change activities support projects and initiatives, with joint accountability alongside our customer service teams to drive up NPS, CSAT and CES scores. Key Skills required for the More ❯
Employment Type: Full-Time
Salary: £38,000 - £42,000 per annum
Posted:
Business Analysis
10th Percentile
£44,644
25th Percentile
£55,000
Median
£62,500
75th Percentile
£82,500
90th Percentile
£105,000