email Responsibilities for First-Line Technical Support Engineer Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where possible, and escalate when needed Keep abreast of issues for customers and update them accordingly What the role offers : Working for a more »
with your most up-to-date CV! Keywords: Service Desk, Team lead, IT Manager, SCCM, SLAs, Helpdesk manager, Service Desk Manager, IT Lead, Leadership, CRM, Applications Support, Team Management, Customer Service, People management BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy. more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Be Technology
with your most up-to-date CV! Keywords: Service Desk, Team lead, IT Manager, SCCM, SLAs, Helpdesk manager, Service Desk Manager, IT Lead, Leadership, CRM, Applications Support, Team Management, Customer Service, People management BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy. more »
uplifts 3rd line technical support Assist in the set up, configuration and maintenance of network infrastructure Support the Senior Systems Administrator for ERP/CRM Sound good? The benefits: 25 days annual leave plus bank holidays, increasing to 26 after a year of service 2 months full sick pay plus more »
come from a customer focused background with an interest in Technical or Application Support. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their more »
Employment Type: Permanent
Salary: £38000 - £48000/annum Excellent Benefits and Progression
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
In Technology Group Limited
come from a customer focused background with an interest in Technical or Application Support. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their more »
Persuade clients that our product best fits their needs Write technical reports and prepare quotes Record and maintain customer information and data in the CRM system Negotiate price, delivery, and terms Provide after-sales support Research new industries for potential clients Prepare quarterly sales reports and sales action plans Ensure more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
In Technology Group Limited
to 3rd line Application Engineers to ensure smooth running of day-to-day operations. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Mitchell Maguire
survey, design, tender and sales stages Strong technical capability Ideally with local electrical contractor knowledge on patch Good knowledge of CEF advantageous Familiar with CRM, Microsoft 365 software Full driving licence The Company Eat. 50 years+ £50m turnover Owned by a larger group Mitchell Maguire is a specialist Construction Field more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Be Technology
to-date order book forecasts. Support in breaking down line items on Sales orders. Follow up on Project handover forms and installation forms. Maintain CRM by updating customer contact details. Proactively reach out to customers before their appointments. Assist in maximising the utilisation of consultant diaries. Pre-review diary appointments more »
or recommend additional training for the client. Support the inhouse developed software products and sharing repeated faults to the wider IT team. Utilise the CRM to ensure notes and contact details are kept up to date. Skills: You must have experience working in application or software support. Experience in a … client facing role is essential. Outstanding customer service and communication is essential. Experience working with CRM, Office 365 and Ticketing systems is essential. Having skillsets with SQL scripting is desirable. Salary & Location: £35,000 - £40,000 per annum depending on experience. This role is based fully onsite in Bury St more »