Job summary We are looking for a proactive and highly motivated individual to lead on developing and embedding our ITILv4 Portfolio Management and CapacityManagement practices. You will be working with all areas of ICT to gather key information about Digital Services to build the portfolio and … also capacity metrics to inform strategic planning. It is our priority to follow best practices and adopt the ITIL framework within our department and this role will be essential for advancing our capabilities further. Main duties of the job The primary responsibilities of the role are to take full … ownership of the ICT Portfolio and CapacityManagement practices. This includes defining the practices and ensuring that they are fully embedded within all relevant aspects of the department and operating effectively. The primary objective of the portfolio practice is to ensure that a portfolio of all digital services more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 operational … environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation point more »
Head of CapacityManagement London or Manchester (hybrid) Competitive Salary plus benefits The Data and Communications Company (DCC) is a state licenced delivery body with the remit to implement the GB-wide smart metering infrastructure which will underpin the rollout of SMETS2 standard smart meters to all consumers … and systems that allow us to operate at scale with our national customer base. We’re looking for an experienced and dynamic Head of CapacityManagement who will take accountability to ensure the DCC’s Network Infrastructure is maintained and grows to meet future demand in a timely … and cost-efficient manner. The role holder will also ensure the optimisation and traffic management capability of the network delivers customer needs driving efficiency of existing and future network traffic flows. What will you be doing? and motivate a team that is responsible for assuring the short, medium and more »
Head of CapacityManagement London or Manchester (hybrid) Competitive Salary plus benefits The Data and Communications Company (DCC) is a state licenced delivery body with the remit to implement the GB-wide smart metering infrastructure which will underpin the rollout of SMETS2 standard smart meters to all consumers … processes and systems that allow us to operate at scale with our national customer base. Were looking for an experienced and dynamic Head of CapacityManagement who will take accountability to ensure the DCCs Network Infrastructure is maintained and grows to meet future demand in a timely and … cost-efficient manner. The role holder will also ensure the optimisation and traffic management capability of the network delivers customer needs driving efficiency of existing and future network traffic flows. What will you be doing? Lead and motivate a team that is responsible for assuring the short, medium and more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Pertemps Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management policies more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset managementmore »
TAM’s primary role is to ensure customer satisfaction and retention. Your main responsibilities Manage large account customer activity (onboarding, operational activity monitoring, growth, capacitymanagement, new needs, governance). Act as your customer’s trusted advisor and support their business development using OVHcloud solutions. Analyze and direct … their infrastructure hosted at OVHcloud. Be the customer’s internal ambassador. Manage internal teams cross-functionally: CSM, pre-sales, sales, support, Professional Services, Product Management, etc. Participate in improving internal processes and best practices (incident, problem, changes, delivery, requests for improvements management). Lead crisis units during major … your buddy. The taking over of your customer portfolio. And in 1 year you will master: The majority of OVHcloud products and processes. The management of your entire customer portfolio. Cross-functional activities within the Customer Success team. Required skills You are dedicated and want to have a positive more »
customer impacting, day to day responsibility for operations, maintenance and performance of data centres in the assigned metros. Responsible for day to day execution, capacitymanagement, consistent response/structures, and streamlined support Responsibilities Data center operations Drive strategic planning and priorities for datacenter Customer and Facilities Management operations Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity , availability, budget) Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management … Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness Ensure consistent and accurate CapacityManagement of power and cooling Establish and manage effective Customer Project Management/Implementation, pre and post Sales contracts Contribute Ops technical more »
Shiremoor, England, United Kingdom Hybrid / WFH Options
Northern Powergrid
our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded Service Delivery Manager to lead and drive the incident management process and investigate problems in systems, processes, and services. We are looking for somebody to manage the incident, capacity, event, and availability management … implementation of agreed remedies, and managing the follow up on commitments. What you'll be doing The successful candidate will be accountable for: Incident management, reporting and providing Management overviews Analysing incident root causes and addressing the resolution with the identified issue owners Proactively researching and recommending courses … the Service Integrator and other suppliers within the IT ecosystem, acting as a focal point for escalations from the business Ensuring that availability and capacitymanagement processes and procedures are effective and timely. Ensuring that event management processes and procedures are effective and timely. Working with Service more »
collaborating with multiple stakeholders to successfully onboard new and changed solutions delivered into the production environment. You will have a thorough understanding of Availability Management, CapacityManagement and Information and Governance, ITIL, project delivery and working within a governance framework. Experience of security system implementations is preferred. more »
Greater London, England, United Kingdom Hybrid / WFH Options
StableLogic
team of high-performing developers, engineers, analysts, consultants, and project managers, you will be entrusted with leading initiatives crucial for client system uptime, release management, infrastructure design, network security, and support. Key responsibilities include: Senior Architect – Serve as the technical lead for infrastructure design, deployment, maintenance, and optimisation. AWS … a culture of collaboration, continuous improvement, and accountability within the team. Process - To ensure appropriate processes are in place, documented, tested and used for: CapacityManagement, Security Incident Management, Disaster Recovery, Availability Management, Security Management. Security and Compliance – Collaborate with the Head of Labs (Operations) to … ensure compliance with client and StableLogic standards, such as ISO 27001. Values – Uphold and promote StableLogic's core values throughout team operations. Key Competencies: Management - Effective leadership, support, and motivation to ensure team performance. Quality - Commitment to delivering high-quality outcomes within agreed timelines. Infrastructure Technical Expertise - Proficiency in more »
to building, deploying, and operating our Cyber capabilities to fortify our defenses, employing innovative and cutting-edge cyber technologies. Our duties span cyber threat management, real-time attack detection and prevention, and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, we leverage Cyber DevOps automations to … and setting the Cyber framework and Security compliance policies across the company, including the development of robust Business continuity plans, disaster recovery, and critical management plans to ensure the resilience of our operations in the face of cyber threats and other emergencies. Key Competencies Technical Significant experience in Cyber … OT, and IP networks, including IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Expertise in Privileged Access Management and related tools High level of expertise in Vulnerability and Compliance Management; DDOS protection Hands-on experience in Cyber Security engineering and design more »
Neurology Divisional Senior Team and will report to the Clinical Business Manager. The post holder will be responsible for the day to day operational management of the Neurology service, providing operational leadership and support to sub-specialities, including pathway development, service improvement and ensuring robust Data quality KPI. They … operational performance, ensuring delivery of KPI's including waiting time targets and contracted activity levels. They will support with activity planning and development of capacity and demand modeling plans. They will have responsibility for ensuring services are delivered within established quality parameters identifying improvements and potential risks within areas … within Divisional Transformation work to ensure excellent quality of care is provided. The post holder will be responsible for the day to day operational management of the Neurology service. This includes supporting the Clinical Business Manager in the delivery of all performance targets, including waiting time targets, contracted activity more »
organisation Ensure services are integrated, and delivered as required Work with and support third parties in providing network infrastructure services Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks Take primary operational responsibility for assigned services and ensure operational continuity Participate in cross-functional infrastructure teams … within GTS as directed by the Network Manager. Skills needed for this role : Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacitymanagement . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. more »
The primary responsibility for this role is to lead the production support environment in Level 2 and ensure that management of daily queries, monitoring system performance, and providing cross-application support. The Candidate must understand the technical and functional intricacies of the suite of applications for Risk and Finance … quality control. The successful candidate(s) will work closely with other staff, Level 3 Application team to ensure cross-system interfaces, collaboration and knowledge management are managed effectively and proactively. They will work across their respective application stack ensuring business needs are met in the most cost-effective manner. … upheld. Key Responsibility Maintaining production stability & availability You will ensure production break-fix and service improvement requirements take priority over change through effective stakeholder management and expectation setting. You will ensure that the ICBCS Service Delivery problem, incident & change management processes are understood and followed. You will actively more »
rotation Troubleshoot/resolve hardware and software issues with Windows systems as needed Monitor Windows server performance and availability Promote and maintain server patch management practices Provide metrics for capacitymanagement purposes Monitor server load and implement load balancing when needed Identify, upgrade, and replace server hardware more »
Passport holder with existing (or willingness and eligibility for) SC clearance. Requirements: Degree level education in one of the following disciplines: Computer Science/Management Information Systems/Science/Engineering/Mathematics/Physics/Chemistry Be able Demonstrate relevant Industry experience of at least 5 years. Excellent … the site-service workflow Exposure to Exadata or RAC desirable Key filesystem concepts – Ext, NFS, HW RAID and SCSI Experience of performance monitoring and capacitymanagement Essential awareness of operations in a secure environment Job duties are varied and complex utilising independent judgment. May have project lead role. more »
Swansea, Baglan, West Glamorgan, United Kingdom Hybrid / WFH Options
IntaPeople
clients. Provision of infrastructure solutions to support technical software delivery and operations teams. Monitoring of all internal and production systems, ensuring stability, performance, and capacitymanagement, and recommending improvements/efficiencies wherever necessary. Essential Skills/Experience Centos/RHEL & DEB/Ubuntu Linux system administration Security/… authentication HTTPS, 2FA, MTLS, WAF Encryption technologies - SSL Certificate, RSA key, token management Storage Automation deployment/configuration tools Ansible Shell scripting Docker/Vagrant Antivirus, patching/vulnerability detection Estate auditing and inventory management Monitoring and Log management About the company… They are an award-winning more »
This role is a Director, Region Manager , part of the CapacityManagement team, part of the VP of Operations for the Oracle Cloud Infrastructure team. The Director Region Manager will lead a team of region managers worldwide, who own and drive the utilization, demand, customer growth, and operations … be part it. What you’ll do This is a highly visible role where you will own execution and data governance across all the capacity planning across OCI. You will work with a diverse set of stakeholders including senior executives, architects, product managers, development and design teams, and external … arrive at the correct outcomes, and finally has a strong sense of empathy for both customers and engineering teams. Key Responsibilities: Lead the Region Management team as they partner with the demand planning and power planning teams to understand various forms of utilization and provide suggestions to improve across more »
Bolton, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Warburtons Ltd
defining and implementing technical elements of projects and enhancements. Ensure Support and Operational activities are defined for BAU requirements. Managing the Security and User management of SAP and AD systems The Role Develop a programme of SAP core systems BAU operations and security controls. Define a process of support … contribute to the design & planning of future IT systems, including planning, implementation and testing to ensure support of future business requirements in terms of capacity and capability. Provide hands-on leadership to the Technical Analysts, SAP Basis and Security team, ensuring operations and new developments are kept on track … technical support With Strong technical skills to ensure stability and recoverability in a high availability environment. Good change control with transport, OSS and patching management across the SAP applications SAP Patching of ABAP and JAVA systems Working knowledge of common SAP databases - HANA, Sybase, MaxDB Knowledge as system admin more »
Repositories (GIT/TFS) , Azure VM's Monitors the custom software applications, document and analyze problems, and publish maintenance schedule Maintains SLA, System availability, Capacitymanagement and performance Work closely with application development team members and vendors Leads and participates in all efforts to develop and implement processes … to exercise strong technical judgment Experience in Windows environment Experience managing IIS Experience managing TFS/Azure DevOps/GIT Experience with Azure Resource Management (ARM) deployment templates Network knowledge (DNS, Firewall) Knowledge of environment cluster Professional business level of English and French 💎 Even better if you have these more »
maintain REXX procedures (CMS and VSE) for supporting and automating system functions, developer tasks and operator tasks. Implement, maintain and support mainframe performance and capacitymanagement: CPU, Disk Space (VSAM catalogs, Dynam Disk pools, Virtual Tape libraries), OSA Network adapters, CICS user experience. Implement, maintain and support logical more »
Starting ASAP, paying up to £55,000 per annum. Key Responsibilities: Provide remote support during installation and cutover of WAN/LAN links. Conduct capacitymanagement and IP addressing audits. Collaborate with project management teams, engineers, and service desk personnel. Proactively manage and resolve network faults. Communicate more »
Starting ASAP, paying up to £55,000 per annum. Key Responsibilities: Provide remote support during installation and cutover of WAN/LAN links. Conduct capacitymanagement and IP addressing audits. Collaborate with project management teams, engineers, and service desk personnel. Proactively manage and resolve network faults. Communicate more »
Business Analyst (Endur) – Finance Consultancy - £100k – (Hybrid – London) About Us We are a leading global consultancy firm specializing in trade lifecycle management solutions. We offer a comprehensive suite of services to clients across various industries, including energy, commodities, shipping, finance, and asset management. The Opportunity We're looking for … Loss (PnL), including analysis and explanation. Expertise in Endur Greeks and pricing models for various power products. Solid understanding of Power Purchase Agreements (PPAs), capacitymanagement (both gas and overall), storage solutions, and swing options. Proven minimum of 5 years working with Openlink Endur, version 14 or later. more »