scale a global team of specialists across paid media, ABX, campaigns, content, and design to drive high-performing, scalable demand generation programs. Collaborate with regional and shared teams to capacity plan and allocate resources effectively, including content creation and design support. Oversee global paid media planning and execution, including paid search, paid social, content syndication, display, paid review More ❯
in. The Role You'll lead the day-to-day operations of our growing Service Delivery function, overseeing consultants, writers, and team leads. Your focus will be on productivity, capacityplanning, delivery quality, and client engagement. You'll manage output targets, compliance standards, and operational KPIs - while building scalable processes and keeping our team highly engaged. This role … velocity, and service quality across the delivery org Building operational processes and systems to support scale and efficiency Owning delivery KPIs including volume, SLAs, refunds, margin, and NPS Leading capacityplanning and resource forecasting to align with sales growth Driving compliance excellence (e.g. GDPR) with zero breaches Delivering high-touch, consultative service while maintaining strong client satisfaction Collaborating … in tech-enabled service businesses Have deep experience building and scaling processes that drive measurable performance Have managed multidisciplinary teams across delivery, consulting, or content Know how to forecast capacity, allocate resources, and support sales growth Understand compliance frameworks and quality standards in delivery environments Are commercially minded and comfortable owning KPIs and outcomes Thrive in high-growth environments More ❯
smoothly, communicating status with non-technical and technical stakeholders and senior management Coordinate across internal partner teams like Data, Evaluation, Safety, Model Efficiency and Model Serving on cross-team planning and execution to deliver Generative models Troubleshoot cross-team challenges and build dependable partnerships both within and outside the Generative ML organization Both own and enable a useful communication … for us to ask you about your experiences in this area) (optional, but preferred) Have experience with any ML-adjacent projects and programs, in araeas such as Data & Evaluation, CapacityPlanning, Model Serving/Efficiency etc. (optional, but preferred) Have technical experience in a hands-on capacity. We don't necessarily need someone with hands on experience training More ❯
smoothly, communicating status with non-technical and technical stakeholders and senior management Coordinate across internal partner teams like Data, Evaluation, Safety, Model Efficiency and Model Serving on cross-team planning and execution to deliver Generative models Troubleshoot cross-team challenges and build dependable partnerships both within and outside the Generative ML organization Both own and enable a useful communication … for us to ask you about your experiences in this area) (optional, but preferred) Have experience with any ML-adjacent projects and programs, in araeas such as Data & Evaluation, CapacityPlanning, Model Serving/Efficiency etc. (optional, but preferred) Have technical experience in a hands-on capacity. We don’t necessarily need someone with hands on experience training More ❯