7 Case Management Jobs in Birmingham

members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 … and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause … express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the more »

Role Title: HR Advisor (Employee Relations) About Infosys BPM Ltd: Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and … deliver superior customer experience. Key Responsibilities & Deliverables: Proactively manage a wide variety of manager led employee relations cases by phone and email to resolution. Case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability. Gather relevant … facts for each case to ensure the advice given is the most appropriate in the circumstances. Take necessary steps to resolve cases promptly and drive achievement of critical SLAs. Highlight high risk cases, trends and management capability issues as appropriate, for the relevant sector in the client’s more »

Provide in-depth knowledge of the D365 CE applications and evaluate the customer’s business processes against the standard D365 CE functionality. Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by Crimson’s PMO function. Responsible for documenting the business requirements which express …/Quote/Order/Invoice) Marketing and campaigns Including Add-ons e.g., Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 CE & Power Platform. Dynamics 365 CE/CRM Customisation and more »

Looking for candidate who is expert in ServiceNow product, different modules , must be certified in ServiceNow, well versed with ServiceNow case management, can review client’s approach and provide critical feedback wherever required. more »

with the overall reporting improvement plan Proactively generating new customer leads through outbound lead generation activities e.g. LinkedIn, cold calling Create new Salesforce (customer case management platform) reports and dashboards to monitor all customer case related data Purchasing portal administration and budget sheet maintenance Daily back office … email inbox management Training You will undertake the data technician level 3 apprenticeship: Level 3 Data Technician Apprenticeship Standard Functional Skills in maths and English if required You will receive full training and support from the Just IT Apprenticeship team to increase your skills Delivery method and location of more »

company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »

South (Northfield) localities. What we offer at BHM: o A CPD program provided by BABCP accredited trainers who are expert in their field.o Weekly case management supervisiono Fortnightly group clinical skills supervisiono Regular team meetingso Monthly step 2 meetingso Away Dayso Champion roles in LGBTQ, BAME, perinatal, older … newly qualified staff. Great working relationships We foster excellent working relationships with our colleagues across the service at step 2, step 3 and the management team. There is never a short supply of support here at BHM, whether you're in base or working from home there will always more »