3 Permanent Case Management Jobs in Glasgow

of IT and Technology you will play a pivotal role in executing a five-year transformation plan. This includes: Enhancing the company's core case management system. Optimizing technology infrastructure Ensuring robust security measures Leveraging data insights for reporting. Key Responsibiliites Lead the company's digital transformation moving … leadership for a lean technology team. Assume responsibility for all IT and Technology projects including: Implement a secure, cloud-based, scalable and user friendly case management platform which is used by both internal users and external customers. Modernisation of custom-built reports and dashboards used by internal departments … is secure and protected. Identify skills needed in the team and recruit Manage Annual IT and Technology Budget Represent IT and Technology at all management meetings Skills and Experience Required Proven leadership experience, ideally in managing a small, cross-functional IT/Technology team. Strong technical background with a more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »