12 Case Management Jobs in Scotland

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

policies and processes on complex, sensitive and high-risk cases. Use adept judgement to identify risk areas during conversations with managers/review of case management data and MI and take immediate remedial action where required. Be clear with managers what is within their scope to decide. Stretch … from an employee and business perspective. Provide feedback to managers to help build their knowledge and skills. Audit and review quality of line manager case management during and after case conclusion, in line with audit requirements and to ensure due diligence – in terms of documentation, delivery, timescales … etc. Ensure that all case related interventions are captured accurately on the Case Management tool within set timescales and within set data protection guidelines to ensure no business risk. Make judgements and advise managers where Occupational Health (OH) input is required and raise to OH. Identify common more »

service. Write clear documentation for a range of audiences, including customers and colleagues, with different levels of technical skills and knowledge. Desirable: Knowledge of case management systems. Knowledge of complaints or HR processes. Experience in gathering and documenting customer requirements, for reporting. in facilitating workshops with key stakeholders more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

policies and processes on complex, sensitive and high-risk cases. Use adept judgement to identify risk areas during conversations with managers/review of case management data and MI and take immediate remedial action where required. Be clear with managers what is within their scope to decide. Stretch … from an employee and business perspective. Provide feedback to managers to help build their knowledge and skills. Audit and review quality of line manager case management during and after case conclusion, in line with audit requirements and to ensure due diligence – in terms of documentation, delivery, timescales … etc. Ensure that all case related interventions are captured accurately on the Case Management tool within set timescales and within set data protection guidelines to ensure no business risk. Make judgements and advise managers where Occupational Health (OH) input is required and raise to OH. Identify common more »

of responding to Data Subject Requests, particularly Subject Access Requests. Knowledge of working with Microsoft packages such as Excel, Word, Teams. Knowledge of inbox management, case management and triage of work Should this position be of interest please submit your CV and I will be in contact more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

KEY RESPONSIBILITIES AND ACCOUNTABILITIES Support colleagues across the organisation with specialist advice and practical guidance on the implementation of privacy management policies and procedures. Assist in the recording, monitoring, and reporting of risks associated with data processing activities and identify actions that can be taken to mitigate risk. Assist … in the preparation of reports to the Trust’s Board and Executive Committee through the collation of key management information, including case management statistics and updates on the delivery of training. Support the annual review of all privacy management policies and procedures in line with legislative more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

DPO), in their absence. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Support colleagues across the organisation with specialist advice and practical guidance on the implementation of privacy management policies and procedures. Assist in the recording, monitoring, and reporting of risks associated with data processing activities and identify actions that can be taken … to mitigate risk. Assist in the preparation of reports to the Trusts Board and Executive Committee through the collation of key management information, including case management statistics and updates on the delivery of training. Support the annual review of all privacy management policies and procedures in more »