1 Permanent Chat Support Jobs in the North of England

Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems. So … business, create positive change, and leave a green footprint for future generations to enjoy. What you will be doing... Provide 1st and 2nd line support to employees, via various forms of engagement (voice, email and IM chat), Ensure all support is logged and managed through ServiceNow., Ensure … from business systems via our monitoring software, Engage with 3rd line teams and/or external partners to seek advice or escalate complex issues, Support the management of the Joiners, Movers, Leavers processes and configuring/building of devices. Support with the build of PC’s, tablets and more »