Winnersh, England, United Kingdom Hybrid / WFH Options
Sage
about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. The successful candidate will play … a pivotal role in driving the evolution of our chatbot capabilities and ensuring seamless integration into our technology stack. What’s in it for you? This role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our … customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current chatbot (new platform features and transactional in-product capabilities) Work with development team to ensure features are delivered as expected, with high quality and in line more »
flows, External Services and Apex calls. Strong working experience with KCS (Knowledge-Centered Service) Strong experience with integrations of Onmi Chanel, Live Chat and ChatBot ITSM, Service Management experience Must be a Solutionist. Provide solutions and improvement ideas. Take requirements from the business, understand and make recommendations Follow clear processes more »
Consultant level experience across Service Cloud Working experience with Knowledge-Centered Service (Knowledge-Centered Service methodology) Strong experience with Onmi Chanel, Live Chat and ChatBot Must have Salesforce Lightning experience ITSM Service Management experience Must be a Solutionist. Provide solutions and improvement ideas. Take requirements from the business, understand and more »
Sphere Digital Recruitment | Best Small Company 2022
ensuring the overall success of the company. Designing and building the Customer Services department Implementing the right tools to support the department Ticketing, AI chatbots, knowledge base for FAQs etc Establishing policies, procedures & processes Implementing industry standard KPIs of which to measure success Setting customer satisfaction targets and working with more »
Engineering and Managed Services deliver on the Platformation promise. As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata’s people and systems are nurtured to deliver on our commitment to excellence in business technology solutions. Why join more »
of lean process improvement/relevant consulting practices; Bachelor’s Degree in Business Administration, Computer Science, Mathematics, Electronics, or a related field. Familiarity with Chatbots, Virtual Agents Self-learning capability. Our benefits: Health insurance; 25 days paid annual leave plus 5 extra days; Inclusive and collaborative work environment; Training activities more »
reviews, Customer Journey mapping and assists in the management of our external European Contact Centre sites. Main tasks 1. Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows. 2. Conduct analysis of previous Chat Bot data to highlight areas for improvement. 3. Work with more »
Azure AI ChatBot Engineer We are looking for an Azure AI ChatBot Engineer to join a Multi-National IT Consultancy on a 3-month contract working with their insurance client based in London. This will require you to be onsite 5 days a week with rates between £350 - £450 Per … day Outside IR35. The ideal candidate will need to have experience in the following: ChatBot development skills using Azure AI Bot service Knowledge of Azure Services MSSQL/MySQL Python and PHP experience Experience working with cross-functional teams Speech to text & Text to speech skills Insurance/Banking industry more »
SR2 | Socially Responsible Recruitment | Certified B Corporation™
recent years. They’re at a stage in their journey where they’re expanding their product offering and need someone to help build out chatbots and conversational AI products. This is an extremely end-to-end role where you’ll handle data cleaning, pipeline development and production. You’ll also … be heavily involved in prototyping and experimentation, so strong MLOps and R&D skillsets are required. The new suite of chatbots needs to be built from the ground up so Gen AI experience is essential. The mission is to develop chatbots to have an emotional support element and understand the more »
Ashton-Under-Lyne, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
The Recruitment Co
for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows. Conduct thorough analysis of previous Chat Bot data to identify improvement areas and enhance user interactions. more »
/re-sell opportunities, opportunities for continued engagement). Work within data science and machine learning to continue automating the existing product suite: AI, Chatbots, Actions, Workflows etc. Explore new AI approaches and stay updated on advancements to tackle complex issues. Key Experience: Background in Mathematics - BA/Masters (Engineering more »
Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
Sage
about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. The successful candidate will play … a pivotal role in driving the evolution of our chatbot capabilities and ensuring seamless integration into our technology stack. What’s in it for you? This role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our … customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current chatbot (new platform features and transactional in-product capabilities) Work with development team to ensure features are delivered as expected, with high quality and in line more »
primary focus of this role is to collaborate with LSEG business and IT workstream leads to design conversational flows for the implementation of Salesforce Chatbot across various platforms including Help & Support websites, desktop and web-based products, and eCommerce sites. Key Responsibilities: Engage with LSEG stakeholders to understand their business … requirements and objectives for the Chatbot implementation. Design conversational flows that effectively address user inquiries and support tasks across different channels and platforms. Work closely with the development team to ensure the seamless integration of conversational designs into the Salesforce Chatbot framework. Conduct usability testing and iterate on conversational designs … guidance and recommendations on best practices for conversational design and user experience optimization. Requirements: Proven experience in conversational design, ideally within the context of chatbots or virtual assistants. Strong understanding of user-centered design principles and methodologies. Excellent communication and collaboration skills, with the ability to effectively engage with both more »
Ashton-under-lyne, Lancashire, United Kingdom Hybrid / WFH Options
The Recruitment Co
for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows. Conduct thorough analysis of previous Chat Bot data to identify improvement areas and enhance user interactions. more »
TDD, BDD, Performance/Load testing etc. " DevOps experience - CI/CD, Test Automation, Containerization - tools and processes " Should be conversant with emerging technologies - chatbots, voice/conversational interfaces, RPA, Machine Learning, etc. " In-depth, hands-on experience in developing web/mobile applications or platform with either Java/ more »
TDD, BDD, Performance/Load testing etc. DevOps experience - CI/CD, Test Automation, Containerization - tools and processes Should be conversant with emerging technologies - chatbots, voice/conversational interfaces, RPA, Machine Learning, etc. In-depth, hands-on experience in developing web/mobile applications or platform with either Java/ more »
TDD, BDD, Performance/Load testing etc. DevOps experience - CI/CD, Test Automation, Containerization - tools and processes Should be conversant with emerging technologies - chatbots, voice/conversational interfaces, RPA, Machine Learning, etc. In-depth, hands-on experience in developing web/mobile applications or platform with either Java/ more »
redesigning large and/or complex operating models or applying digital technology and automation using the most modern technologies (RPA, IPA, ML, AI, GenAI, chatbot) provided by the leading platform providers The ability to perform strong business case creation and discussions with key decision makers, define or review their operational more »
/re-sell opportunities, opportunities for continued engagement). Work within data science and machine learning to continue automating the existing product suite: AI, Chatbots, Actions, Workflows etc. Explore new AI approaches and stay updated on advancements to tackle complex issues. Key Experience: Python Programming Language – 4-5+ years more »
Software Developer | £34,000 - £48,000 Basic + Bonus | Liverpool/Hybrid The Company Want to work with AI? Hiring for a Liverpool based MarTech SaaS company. Creating Technology for the automotive sector. With a new Greenfield AI project currently more »
Prompt Engineer AI | FinTech | Prompt Location: United Kingdom This dynamic FinTech are looking to add to their already strong engineer team. You will be joining a highly skilful, passionate, and well organised engineering team with experience a focus on AI more »
Harvey Nash have exclusively partnered with University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider more »
primary focus of this role is to collaborate with customer business and IT workstream leads to design conversational flows for the implementation of Salesforce Chatbot across various platforms including Help & Support websites, desktop and web-based products, and eCommerce sites. Familiarity with Salesforce Chatbot or similar conversational AI platforms is more »
Harvey Nash have exclusively partnered with University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider more »
This role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract. You must have Chatbot experience, including text to speech and speech to text. You must also have experience of Azure stack. You will be responsible for: Developing and configuring … chatbots and integrating them with Azure platform Integrate chatbots with different data sources and APIs Harness Azure services to create, deploy, and scale chatbot applications You must have previous experience of the above responsibilities. Please apply ASAP if this is of interest. more »
