1st Line Service Desk Analyst
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Cardiff, South Glamorgan, United Kingdom
- Employment Type
- Full-Time
- Salary
- £150.00 per day
This is a great opportunity for someone who enjoys problem solving, working with users and developing their technical knowledge across technologies including ServiceNow, SAP, Citrix, Microsoft and Azure. What you'll be doing: Providing 1st line/Tier 1 technical support to users Handling general IT queries, incidents … service requests Supporting users within a ServiceNow environment Providing general support around SAP products Troubleshooting Citrix VPN and remote access issues Supporting Microsoft technologies and the wider MS stack Working with Azure-based technologies Resolving issues at first contact where possible and escalating more complex problems appropriately Delivering ...