5 of 5 Civica Jobs

Awareness of AI/ML data preparation and the security implications of LLM training data. - Knowledge of housing, asset management, or repairs systems (ideally Civica Cx and Total Mobile Service Connect). Experience - Implemented and operated cloud-based data platforms, ideally on Azure (experience MUST include build, not just maintenance ...

Finance Processes & Systems Searches: Housing Association/Application Support Developer/Application Support Analyst/Application Support Engineer/Housing Management Systems/Civica Cx/MRI Social Housing/Aareon QL/ActiveH/Capita OPENHousing/Northgate ...

transformation and process improvement initiatives Work closely with Project Managers, Business Analysts, vendors, and technical teams Provide expertise across MRI Housing, Total Mobile, and Civica Keystone systems Support system integrations, migrations, and optimisation activities Share specialist knowledge and support team capability development Essential Skills & Experience Proven experience with MRI Housing … environments Ability to support both SaaS and on-premise platforms Excellent stakeholder engagement and communication skills Desirable Local Government Housing sector experience Knowledge of Civica Keystone Experience with Microsoft SQL Server and Progress OpenEdge databases Systems integration and migration experience This is an excellent opportunity to join an established ...

assist with a process improvement exercise centred within Revenues & Benefits. The successful person must have experience of Revenue & Benefits transformation as well as systems Civica and Northgate within a local authority setting. Key deliverables: Map end-to-end customer journeys within the debt function. Identify and document failure demand … budget constraints) Identify opportunities for automation and robotic process automation. Assess channel shift options deliverable in-house with existing systems. Understand current usage of Civica and Northgate within the service before any system recommendations are made. Build trust with stakeholders. Please note only applicants with experience of business analysis, service ...

AbouttheRoleHelpdeskSupportOfficer Weareseekingaproactiveandcustomer-focused HelpdeskSupportOfficer tojoinourFacilitiesManagementteam.Actingasthefirstpointofcontactforallfacilities-relatedqueries,youwillplayakeyroleinensuringthesmoothoperationofpropertyservicesacrosstheCouncil'sestate. Thisisafast-paced,high-volumerolewhereyou'llcoordinateandtrackbothhardandsoftFMrequestsusingtheCAFMsystem(Civica),ensuringissuesareresolvedefficientlywhiledeliveringexcellentcustomerservice. KeyResponsibilitiesHelpdeskSupportOfficer Helpdesk&ServiceDeliveryHelpdeskSupportOfficer Actasthefirstpointofcontactforclients,contractors,andstakeholders Log,track,andmanageallfacilitiesrequests(emergencyandnon-emergency)viatheCAFM(Civica)system Assessandprioritiseincomingjobs,determiningtheappropriatecourseofaction Coordinateworkswithcontractorsandinternalteamstoensuretimelydelivery Monitorprogressofjobsandproactivelychaseoutstandingworks Escalaterisks,delays,orbreachesinresponsetimestorelevantmanagers Facilities&PropertySupportHelpdeskSupportOfficer SupporttheFacilitiesteamwithresearchintorepairsolutionsandserviceimprovements Requestandreviewquotationswhererequired Maintainaccuratesystemrecordsandupdatejobstatuses Liaisewithinternalserviceareasandexternalpartnersthroughoutthelifecycleofrequests Finance&AdministrationHelpdeskSupportOfficer Raiseandmanagepurchaseorders(upto£1,000perorder) Supportinvoiceprocessing,validation … andreconciliationagainstcompletedworks Resolvediscrepancieswithcontractorsandsuppliers Maintainaccuratefinancialrecordsrelatingtohelpdeskactivity Assistwithproductionofmanagementreportsandservicedata Database&Reporting EnsureCAFMdataisaccurate,uptodate,andcomplete Updatejobcompletionrecordsandensuredocumentationisclosedcorrectly RunandsupportreportsfromtheCAFMsystem Escalateincompleteoroverdueworkappropriately AboutYouHelpdeskSupportOfficer EssentialCriteriaHelpdeskSupportOfficer EducatedtoGCSElevel(orequivalent) Minimum2years'experienceindatainputoradministrativeroles StrongITskills,withtheabilitytoworkacrosssystems(ideallyCAFM/Civica) Excellentcustomerserviceskillsandabilitytomanagehighvolumesofrequests Strongcommunicationskills(writtenandverbal) Abilitytoprioritiseworkloadsandmakeeffectivedecisionsunderpressure ...