Service Management Analyst - ServiceNow Reference Number - 78527 This Service Management Analyst - ServiceNow will report to the Head of IT Operations and will work within the Information Systems directorate based in our Crawley office. You will be a 12 month Fixed Term employee. You will attract a salary of … internal customer satisfaction (CSAT) DUTIES AND RESPONSIBILITIES Accountable for MyIT end to end Accountable for production and maintenance of MyIT roadmaps Accountable for stakeholder management both of internal customers and service providers, and ensuring their needs are met. Ensure requirements for MyIT enhancements are clear, documented and agreed with … partners. Assign priority of MyIT enhancements. Accountable for management of outsourced service provider who manage MyIT on behalf of UKPN. Accountable for continuous improvement and ensuring MyIT provides an appropriate capability to ensure that UKPN IS meets its customer satisfaction targets Accountable for ensuring that MyIT provides a cohesive more »
top-tier support to our business users. Facilitate regular meetings such as outage reviews to foster stakeholder communication and collaboration. Interface with Change and ConfigurationManagement activities as necessary. Ensure compliance with Information Security processes and regulations. Key skills for the IT Incident Manager: Minimum 5 years' experience … fast-paced environment. Willingness to engage in continuous learning and training initiatives. If you're ready to lead IT incident, problem, and service request management and thrive in a dynamic environment, apply now! Let's shape the future of IT together. more »
for digital assets. Role Provision of Exchange infrastructure, including server hardware, Linux OS and applications Second-line support of exchange infrastructure Provision of monitoring, management and alerting of Exchange infrastructure Provision of support to the Exchange Operations team to assist in daily exchange operations and resolving operational issues Working … discussions Requirements No more than 7-10 years administering and deploying Debian and Redhat-based Linux solutions Practical exposure to Ansible, Puppet or similar configurationmanagement tools Experience with configuring and managing resilient, low-latency environments is particularly welcome Experience with deployment and operations of virtualization platforms Exposure … to configuring and extending the Zabbix monitoring platform or similar Familiarity with Firewall and VPN appliance management Demonstratable skills with orchestration and automation tools, including Scripting languages such as Bash/Shell, Perl, and Python Exposure to Redhat IdM or similar Identity Management platforms, including practical LDAP skills more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Belcan Technical Recruiting (UK) Ltd
offers a dynamic work environment with the expectation of on-site engagement for three days a week. Our client, a major Defence Contractor's ConfigurationManagement function, seeks a dedicated Configuration Manager to join their expanding team. Embedded within the client's organization, you'll play a … pivotal role in supporting the coherent management of crucial information, ensuring an accurate baseline for a significant project at the client site. As a Configuration Manager, you'll be at the forefront of a fundamental activity, demonstrating control of key information developed through the lifecycle of this major … handover. Key Objectives: As part of the Project Delivery and Controls Function, your primary responsibilities include managing, monitoring, and reporting on the delivery of ConfigurationManagement across the project. You'll ensure that ConfigurationManagement processes, requirements, and standards are in place, coordinating with Supply Chain more »
you'll play a key leadership role in our continued transformation journey by and you'll get involved with… Cloud Architecture Testing & Automation Code Management Documentation and Design Participation in Communities of Practice, Guilds and improvement working groups and shares learning to members of their team and across the … in using DevSecOps tools and frameworks for managing infrastructure as code (IaC), Terraform. Expertise in Shell Scripting, YAML templates Strong understanding and expertise using configurationmanagement and CI/CD automation practices and tools Jenkins, Harness, Spinnaker, Gradle, Nexus, Maven, Git Expertise in source code management, branching … and automating deployment of applications to Google Kubernetes Engine (GKE) and Azure Kubernetes Service (AKS). Experience with cloud services like container registry, secret management, networking. Strong interpersonal, communication and influencing skills. It would be great if you also had: Development experience using Java/NodeJS and strong understanding more »
to play a key role as an IT Infrastructure Team Leader. You will be leading a team of highly skilled infrastructure professionals, third party management and will have responsibility for all infrastructure services. This covers network, hosting, and server infrastructure (on-premises and cloud). As IT Infrastructure Team … for managing, mentoring, and developing a team of highly skilled 3rd line infrastructure engineers, ensuring a high performing team Work closely with the IT management team, 3rd parties, and business and product owners to deliver efficient infrastructure services, ensuring excellent working relationships exist and the department benefits from collaborative … working and the sharing of knowledge Management, administration, and operational support of the infrastructure Contribute to the effective governance of project deliverables to ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy Managing Incidents and Requests in line with agreed SLA's more »
Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. Responsibilities Provide 2 nd and 3 rd line … the application architect and project services as required for project deliverables Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with more »
perform checkouts. Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. Knowledge of configurationManagement systems such as Ansible. Strong Knowledge of CI tools such Bamboo or Jenkins. Ability to work both independently and in groups in more »
experience building Accelerators, frameworks, and IPs for Cloud. • CI/CD experience is required • Docker, Kubernetes, IAC tools(Terraform/Cloudformation/ARM templates), ConfigurationManagement tools(Chef/Puppet/Ansible) knowledge and experience is required. • Expert in Azure Web Apps, Logic Apps, API Gateway, Application Gateways … Assessment - Discovery, Dependency Mapping, Wave planning, migration plan • Experience on Mass Migrations with migration processes, factory model & migration toolsets. • Experience on Cloud operations - Monitoring management, governance, compliance, and security. • Proficiency in cloud adoption frameworks. • Good understating on Transformational and Optimization projects related to Cloud. • Advance level Certification [AZ more »
Operating Systems (eg PikeOS, FreeRTOS) Knowledge of Lauterbach debug tools Experience with ARM Cortex-A series processors Knowledge of ARM TrustZone Knowledge of IBM ConfigurationManagement tools (RTC/EWM) Very interested in knowledge of Texas Instruments TD4A family of processors Knowledge/Understanding of security software. more »
rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate … SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party … Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns ConfigurationManagementmore »
solutions. The role will report directly to one of the Software Team Managers and will have a close working relationship with peer level Project Management Office (PMO), Product Marketing, Engineering and Services team members. Key Responsibilities: Play a technical role in assigned Software projects as a member of the … Real Time operating systems Knowledge of GNSS signals Knowledge or experience in Visual Studio® product Good knowledge of Object-Oriented software principles Knowledge of configurationmanagement tools and software version control Knowledge of CI best practice Ability to contribute to and eventually lead multi-disciplinary projects through the more »
applications. Your new role Your new role as a Network & System Engineer will involve a range of responsibilities. You will collaborate closely with senior management to define the long-term roadmap for their network infrastructure. Working alongside the Head of DevOps, you will actively participate in designing and architecting … our processes. What you'll need to succeed Strong experience working with Linux systems, including software-defined networking (Debian, Ubuntu, RedHat). Proficiency in configurationmanagement tools to ensure consistent network configuration. Solid understanding of switching and routing, VLANs, and VPNs. Knowledge of virtualization technologies, particularly VMware. Comfortable more »
Bristol Area, South West, United Kingdom Hybrid / WFH Options
La Fosse Associates Ltd
caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system … the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user … adoption), CSI, etc. Working knowledge of configurationmanagement systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience more »
Change & Configuration Manager - IT Service Team-2-3 days a week Onsite About the Company: Join a leading provider of building and home improvement products, where IT plays a pivotal role in supporting business objectives. This role offers the chance to shape change and configurationmanagement within … a dynamic organization. Job Profile: As a Change & Configuration Manager within the IT Service team, you will be responsible for ensuring effective delivery of IT services through the application of ITIL principles and best practices. This role involves close collaboration with stakeholders to implement appropriate governance, control, communication, and … process, analyzing technology changes with governance and risk management. Chair the Change Advisory Board (CAB) for high-risk change discussions. Define and maintain the ConfigurationManagement Database (CMDB), ensuring alignment with business needs. Facilitate CMDB audits to ensure accuracy. Develop continual service improvement roadmaps for Change & CMDB modules more »
knowledge in core .NET technology, SQL Server, Power Platform, and SSRS • Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality • Excellent communication and problem-solving skills • Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 • Types … that address existing and potential trouble areas in operating Product Testing, UAT Support. • Mentors and coaches CRM developers and team members • Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. • Participates in daily leadership calls, stand … promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the ConfigurationManagement Plan • Ensure teams have access to the ConfigurationManagement Plan and use the approved Configuration Control tool • Participate in more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Incite-Insight.co.uk
support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of Colliers business requirements … and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other … Colliers offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. KEY RESPONSIBILITIES Incident/Request Management · Provide support for all incidents and service requests for all IT systems/services · Providing support in person, over the phone more »
Barrow-in-Furness, England, United Kingdom Hybrid / WFH Options
Morson Talent
Our client is seeking Principal Engineers with skills in ConfigurationManagement and Change Management, for contract positions offering hybrid working with 1-2 days per month needed on-site. If your skills, experience, and qualifications match those in this job overview, do not delay your application. They … will apply their subject matter expertise and domain experience to support submarine programmes through the formalised application of configurationmanagement to support system requirements management, ve... JBLK1_UKTJ more »
and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth. Our IT Service Management Governance/Tech Delivery team is responsible for the provision and delivery of comprehensive Governance and reporting. We aim to protect and enhance the … PwC brand by making quality, risk management and compliance as simple and sustainable as possible, blending technical skills and strategy to advise our internal functions and teams with spectacular results. Our team is expanding and looking for IT Risk Manager specifically in Disaster Recovery, APM (Application Portfolio Management), Change, Release, Availability Management, ConfigurationManagement and Major Incident. You’ll focus on promoting and monitoring compliance with applicable external regulations as well as internal policies and procedures to help manage PwC’s regulatory and reputational IT risk landscape. The Tech Delivery department identifies and assists more »
Operations processes and work colleagues to ensure contractual obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configurationmanagement of systems; Incident and Problem Management; Collaborating with our internal partner management team, you will need to ensure that network … to customers and where appropriate end consumers as appropriate. Ensuring our partners produce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where required. As we introduce new technology, partners and customers, you will take a lead in both producing (where appropriate) and … capability to handle projects from scoping, budget and provide clear, simple and transparent reporting through to outcome. KNOWLEDGE & EXPERIENCE Extensive experience in an Operations management role working within the telecoms industry (operator or managed service). Deep knowledge and understanding of Operational frameworks, ITIL, ITSM, ISO27001, etc. Strong analytical more »
impact on UK national security. They're flexible on experience level & skillset but ideally you will have strong experience in Linux administration (RedHat preferred), configurationmanagement tools such as Ansible, Python or Shell scripting & exposure to at least 1 public cloud platform (AWS, Azure or GCP). This … bring to the team: In depth experience in the design, build & maintenance of linux infrastructure (RedHat preferred). Scripting in python, bash or similar. Configurationmanagement tools such as Ansible, Chef or Puppet. Knowledge of cisco networking (mostly ASA firewalls), and/or skills in network issue debugging. more »
Greater London, England, United Kingdom Hybrid / WFH Options
La Fosse
and stakeholders to create scalable, secure, and highly available cloud architectures. Red Hat Systems Administration: Manage and maintain Red Hat Linux systems, including installation, configuration, and ongoing administration. Implement and optimize Red Hat-based solutions for seamless integration with AWS services. Automation and ConfigurationManagement: Develop and … implement automation scripts using tools such as Ansible for configurationmanagement, ensuring consistent and efficient deployment of resources. Drive the adoption of Infrastructure as Code (IAC) principles with Terraform to enhance agility and repeatability. Collaboration with Cross-Functional Teams: Work closely with development, operations, and security teams to more »
and stakeholders to create scalable, secure, and highly available cloud architectures. Red Hat Systems Administration: Manage and maintain Red Hat Linux systems, including installation, configuration, and ongoing administration. Implement and optimize Red Hat-based solutions for seamless integration with AWS services. Automation and ConfigurationManagement: Develop and … implement automation scripts using tools such as Ansible for configurationmanagement, ensuring consistent and efficient deployment of resources. Drive the adoption of Infrastructure as Code (IAC) principles to enhance agility and repeatability. Collaboration with Cross-Functional Teams : Work closely with development, operations, and security teams to understand application more »
Great Ormond Street Hospital for Children NHS Foundation Trust
Endpoint Support Lead and the Endpoint Technical Lead to ensure the projects are delivered in a smooth supportable manner, and with the appropriate technical configuration of the endpoints. The role involves the following duties and responsibilities: Analysis & Planning Stakeholder & Supplier Management Scheduling and Co-ordination Build, Test and … Software Deployment Hardware Deployment Change & ConfigurationManagement Asset Management, including stock control and disposal Staff Development & Training Problem Management Escalation Team Leadership About us GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against … Exam MD-102) or able to attain. Desirable Formal training in Microsoft Active Directory, SCCM, InTune, ATP/MDE or other Endpoint/MDM management systems Experience/Knowledge Essential Previous experience deploying ICT hardware and software at an engineer level in a healthcare environment Good knowledge of endpoint more »
Crewe, England, United Kingdom Hybrid / WFH Options
The Adecco Group
memory application readiness). Coordinating/designing and integrating IT products to deliver an overall solution. Generation and maintenance of architectural documentation, use of ConfigurationManagement Database (where applicable) Experience working in highly technical/consulting environment, coordinating and developing technology solutions. Integration of new solutions into existing … memory application readiness). Coordinating/designing and integrating IT products to deliver an overall solution. Generation and maintenance of architectural documentation, use of ConfigurationManagement Database (where applicable) Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised more »