Telford, Shropshire, West Midlands, United Kingdom
HR Services and Solutions
repair/refurbishment of supplier loaned production Be able to interpret supplier tooling condition reports and understand when escalation to seniors is required Improvement of mould technology. Analysing, maintenance histories and improving moulds. Able to support quality department when products dont meet drawing specification or quality Ensure external … understand and illuminate the root cause of problems Communicate clearly and consciously at all business levels, both verbally and written Demonstrate an attitude of continuousimprovement (Kaizen) If you feel you have the skills and experience please upload your CV in the first instance. more »
Telford, Shropshire, West Midlands, United Kingdom
Kuehne+Nagel
a weekly basis to drive required output and behaviours within the department. Responsible for support and input to the design, development and implementation of continuousimprovement programmes and initiatives to deliver advances in stock integrity processes. Identify and monitor all training requirements for the department, particularly mandated … AND EXPERIENCES Knowledge of Materiel Accounting Knowledge of Stock Control/Integrity procedures. Ability to manage a large team and implement objectives, KPIs and continuousimprovement to meet overall company and customer goals. Excellent problem-solving skills with an analytical eye when providing root cause analysis to … implement a solution. A keen interest in process improvement with experience using six sigma and lean process improvement methodologies. Proficient with Microsoft Office tools including Word, Excel, and PowerPoint Please be aware that by applying for this role, you are agreeing to participate in the employment more »
solutions. *Ticket Stats Tracking*: Track high-level ticket statistics to identify themes and trends in customer-reported issues. Provide insights to internal teams for continuousimprovement and proactive issue resolution. *Documentation*: Create and maintain documentation related to customer support processes, issue resolutions, and technology mobilisation procedures. *Industry more »
for the future. * Training via HQ and regional managers * A fast-growing organisation that is constantly focused on meeting our challenges. * A drive for continuousimprovement, which you will be empowered to get behind from day one. * Managers who are accessible and listen to their teams ideas more »
Telford, Shropshire, West Midlands, United Kingdom Hybrid / WFH Options
Pertemps Telford
implement service desk policies, procedures, and best practices to optimize efficiency and effectiveness. Monitor service desk metrics and performance indicators, identifying areas for improvement and implementing corrective actions, publish regular reports to business sector leads with KPI metrics and analysis. Maximise automation of systems to improve response times … systemic issues and prevent recurring problems. Customer Satisfaction: Implement strategies to enhance customer satisfaction, loyalty, and retention. Collect and analyse customer feedback to drive continuousimprovement in service delivery. Training and Development: Develop training programs for service desk staff, ensuring they are well-equipped to handle a more »