Exeter, Devon, United Kingdom Hybrid / WFH Options
BT Group
providing trusted, high-impact services to UK emergency services. The Client Services Lead is accountable for end-to-end service delivery, including contractual outcomes, operational KPIs, project delivery, and continuousimprovement initiatives. Through strong leadership, the role drives team performance and embeds a culture of customer-centricity, operational excellence, and innovation. What You'll be Doing: Develop … maintaining alignment with service level agreements (SLAs). Lead and motivate a team of leaders and line managers supporting the service outcomes, fostering a culture of excellence, collaboration, and continuousimprovement, while ensuring the development and alignment of team members to drive customer-centric outcomes. Innovate and develop new ways to achieve high levels of customer loyalty … and satisfaction within the customer base, driving continuousimprovement and transformational plans to meet evolving customer needs. Manage the financial aspects of service delivery within the vertical, including cost-to-serve analysis, budget allocation, and accountability for revenue targets and cost reduction initiatives. Lead processes aligned with the group including change management, service governance and assurance, risk More ❯
Power Automate, Power BI, and Dynamics 365 (Project Operations). The position focuses on creating tailored workflow and data solutions, system integrations, and providing technical expertise for business improvement initiatives. Effective communication and collaboration are essential, as you will be part of a small, dynamic team. Responsibilities: - Solution Development & Customisation: Design, develop, and implement custom solutions using Power … required. - Roadmap Development: Contribute to departmental strategy and provide subject matter expertise to enhance customer value. - Mentorship & Best Practice: Share knowledge and experience with team members, contributing to a continuousimprovement culture within a regulated environment. Person Specification: Essential: - Proven professional experience developing and customising solutions using Microsoft Power Platform and D365. - Proficiency in Power Apps, Power … Automate, Power BI, and D365 customisation and configuration. - Knowledge of Azure, Dataverse, SQL, and DAX. - Awareness of Application Lifecycle Management (ALM), Continuous Delivery, and Continuous Improvement. - Strong communication skills and the ability to collaborate effectively with technical and non-technical stakeholders. - Experience working in a highly regulated industry and/or with highly sensitive data. Desirable: - Ability to More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Progress Sales Recruitment Ltd
Power Automate, Power BI, and Dynamics 365 (Project Operations). The position focuses on creating tailored workflow and data solutions, system integrations, and providing technical expertise for business improvement initiatives. Effective communication and collaboration are essential, as you will be part of a small, dynamic team.Responsibilities:- Solution Development & Customisation: Design, develop, and implement custom solutions using Power Platform … required.- Roadmap Development: Contribute to departmental strategy and provide subject matter expertise to enhance customer value.- Mentorship & Best Practice: Share knowledge and experience with team members, contributing to a continuousimprovement culture within a regulated environment.Person Specification:Essential:- Proven professional experience developing and customising solutions using Microsoft Power Platform and D365.- Proficiency in Power Apps, Power Automate … Power BI, and D365 customisation and configuration.- Knowledge of Azure, Dataverse, SQL, and DAX.- Awareness of Application Lifecycle Management (ALM), Continuous Delivery, and Continuous Improvement.- Strong communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.- Experience working in a highly regulated industry and/or with highly sensitive data.Desirable:- Ability to manage a More ❯
Employment Type: Full-Time
Salary: £45,000 - £48,000 per annum, Inc benefits, OTE
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
The Nottingham
change portfolio. You'll also play a key part in shaping our Business Architecture and mentoring colleagues to strengthen our inclusive and collaborative analysis community. With a focus on continuousimprovement, you'll help embed best practices and contribute to the growth of our business analysis capability. This is a fantastic opportunity to make a meaningful impact … supportive and forward-thinking environment. Here's a taste of what you will be doing as a Senior Business Analyst at Nottingham Building Society: - Practice Development : Contribute to the continuousimprovement of the business analysis function, helping to embed best practices and innovative approaches. Leadership Support : Step in for the Principal Analyst when needed, ensuring continuity and … as financial services or retail banking, contributing to complex and high-impact change initiatives. Leadership and Mentoring: Demonstrates strong leadership in guiding business analysis activities, coaching colleagues, and driving continuousimprovement across the function. Analytical and Technical Excellence : Skilled in producing high-quality requirements specifications and business analysis artefacts, with a strong track record in supporting complex More ❯
Head of Engineering and partners closely with Engineering Managers and Product managers to ensure our technology teams operate at the highest levels of effectiveness and agility. You will drive continuousimprovement across engineering processes, tools, metrics, and delivery frameworks. With a team of 100+ talented engineers across multiple domains and geographies (mostly France and UK), you will … engineering workflows, reduce technical debt, and enhance time-to-market. Foster data-driven decision-making through analytics and performance dashboards. Culture & Talent Development: Promote a culture of transparency, accountability, continuous learning and improvement, and high performance. Collaborate with People/HR and engineering leadership on career pathing, training, and coaching for engineering staff. Technology Enablement: Evaluate and … environment where you'll lead impactful initiatives. You'll have autonomy to deliver results, supported by passionate colleagues in a focused but fun environment. We value ambition, creativity, and continuous learning-providing the ideal setting for career growth. Our Principles: Desire to Win: We strive for excellence and aim to be the best. Sense of Urgency: Adaptability and decisive More ❯
shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuousimprovement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities … next shift team leader for seamless service. Manage and prioritize workload, including escalations and major incident handling. Ability and willingness to be active in ticket handling and resolutions. Identifying continuous improvements, including for shift-left and automation. Ensure a high standard of customer service by monitoring end-user feedback and addressing any concerns. Support the development and implementation of … your technology estates, ensuring they drive value for their business. Go beyond simply ‘keeping the lights on’ and embrace the potential of our ASPIRE Managed Services that place AI, continuousimprovement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value More ❯
Knoxville, Tennessee, United States Hybrid / WFH Options
Cellular Sales
e.g., Architecture, Systems, Security), and vendors to align network solutions with business goals. This position will mentor junior engineers and admins, drives automation, ensures compliance (e.g., PCI), and fosters continuousimprovement in network processes and team dynamics. Essential Functions Network Design & Architecture: Lead the design of scalable, secure network infrastructures, submitting core changes with diagrams to the … expertise. Vendor Management & Innovation: Partner with vendors to evaluate solutions and research emerging technologies (e.g., SD-WAN, AI-driven analytics) to future-proof the network. Strategic Planning & Process Improvement: Contribute to long-term network strategies and continuously enhance processes to improve efficiency, reliability, and security. Reasonable accommodations may be made to enable individuals with disabilities to perform the … scripting, and monitoring tools. Strategic thinking to align network solutions with long-term business objectives. Ability to mentor and motivate teams, fostering a positive and inclusive environment. Commitment to continuous learning and adopting innovative technologies. AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Duties Please note this More ❯
ensuring innovation, operational excellence, customer-focused service, compliance, accountability, and alignment with desired business outcomes. Enterprise Systems and Business Applications: Oversee the strategic direction, performance, operability, availability, management, and continuousimprovement of IT-supported enterprise and departmental technology solutions, including major business applications, productivity tools, telephony systems, and end-user platforms, ensuring effective project management, strategic collaboration … and oversee the preparation of annual operating and capital budgets for areas of responsibility.Ensure IT investments align with and achieve long term business objectives and maintain regulatory compliance. Drive continuousimprovement to achieve greater efficiency, productivity, and cost-effectiveness. Stakeholder Relations & External Representation: Cultivate strategic partnerships with vendors, technology partners, and key internal and external stakeholders.Prepare Board More ❯
ensuring innovation, operational excellence, customer-focused service, compliance, accountability, and alignment with desired business outcomes. Enterprise Systems and Business Applications: Oversee the strategic direction, performance, operability, availability, management, and continuousimprovement of IT-supported enterprise and departmental technology solutions, including major business applications, productivity tools, telephony systems, and end-user platforms, ensuring effective project management, strategic collaboration … oversee the preparation of annual operating and capital budgets for areas of responsibility. Ensure IT investments align with and achieve long term business objectives and maintain regulatory compliance. Drive continuousimprovement to achieve greater efficiency, productivity, and cost-effectiveness. Stakeholder Relations & External Representation: Cultivate strategic partnerships with vendors, technology partners, and key internal and external stakeholders. Prepare More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
making a real impact. You'll be at the heart of our AI strategy - from initial concept and prompt design, through development and testing, to deployment, production, monitoring and continuousimprovement optimising cutting-edge AI solutions across the business. One day you might be collaborating with our Data Scientists, Software Engineers and Architects on a new GenAI … efficiency of AI solutions through detailed system design and development practices. Deploy and manage AI solutions via CI/CD pipelines in Azure DevOps, emphasising automation, version control, and continuous integration. Develop and maintain automated frameworks for testing, validation, and monitoring of AI model accuracy, performance, and reliability. Establish best practices for AI data pipeline development and integration with … and production environments. Solid understanding of Azure networking principles, security frameworks, and infrastructure best practices. Practical experience applying agile methodologies to AI and software development projects. Comprehensive knowledge of Continuous Integration and Continuous Deployment (CI/CD) practices and tools (Azure DevOps preferred). Experience with microservices architecture, RESTful API development, and system integration. Prior experience in financial More ❯
Cheltenham, England, United Kingdom Hybrid / WFH Options
Argo DevOps Solutions Ltd
administering virtualized systems using VMWare or Docker. Container Platforms: Knowledge of Docker/Kubernetes, AWS, Azure, or OpenShift (PaaS) for container orchestration and deployment. CI/CD & Cloud Environments Continuous Integration/Delivery: Experience with Cloud Native CI/CD solutions or tools such as Jenkins and Concourse. Cloud Platforms: Hands-on knowledge of AWS, Azure, or equivalent services … strategy. Agility & Team Culture Inspire and be a key part of a high-performing team, employing modern development practices such as Agile or similar approaches. Foster a culture of continuousimprovement, where knowledge sharing and experimentation are encouraged. Security & Risk Management Work with security and policy stakeholders to ensure zero trust architectures and risk management practices are More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
making a real impact. You'll be at the heart of our AI strategy - from initial concept and prompt design, through development and testing, to deployment, production, monitoring and continuousimprovement optimising cutting-edge AI solutions across the business. One day you might be collaborating with our Data Scientists, Software Engineers and Architects on a new GenAI … efficiency of AI solutions through detailed system design and development practices. Deploy and manage AI solutions via CI/CD pipelines in Azure DevOps, emphasising automation, version control, and continuous integration. Develop and maintain automated frameworks for testing, validation, and monitoring of AI model accuracy, performance, and reliability. Establish best practices for AI data pipeline development and integration with … and production environments. Solid understanding of Azure networking principles, security frameworks, and infrastructure best practices. Practical experience applying agile methodologies to AI and software development projects. Comprehensive knowledge of Continuous Integration and Continuous Deployment (CI/CD) practices and tools (Azure DevOps preferred). Experience with microservices architecture, RESTful API development, and system integration. Prior experience in financial More ❯
clarity on roles and responsibilities. Support and coordinate Data Governance meetings, capturing key decisions and follow-up actions. Work closely with cross-functional teams on data-related projects and continuousimprovement initiatives. Identify and investigate data quality issues, contributing to the development of root cause analyses and solutions. Stay up-to-date with evolving data technologies, tools More ❯
City of London, Greater London, UK Hybrid / WFH Options
dnevo Partners
clarity on roles and responsibilities. Support and coordinate Data Governance meetings, capturing key decisions and follow-up actions. Work closely with cross-functional teams on data-related projects and continuousimprovement initiatives. Identify and investigate data quality issues, contributing to the development of root cause analyses and solutions. Stay up-to-date with evolving data technologies, tools More ❯
the key delivery point of contact. Define and track SLAs, KPIs, and ensure timely reporting and performance reviews. Identify, assess, and proactively manage delivery risks, escalations, and issues. Drive continuousimprovement, operational excellence, and customer satisfaction. Ensure compliance with contractual obligations, security policies, and audit requirements. Collaborate with other internal delivery leads across data center, cloud, network More ❯
City of London, Greater London, UK Hybrid / WFH Options
UST
the key delivery point of contact. Define and track SLAs, KPIs, and ensure timely reporting and performance reviews. Identify, assess, and proactively manage delivery risks, escalations, and issues. Drive continuousimprovement, operational excellence, and customer satisfaction. Ensure compliance with contractual obligations, security policies, and audit requirements. Collaborate with other internal delivery leads across data center, cloud, network More ❯
performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & ContinuousImprovement Develop scripts and queries (Kusto Query Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance More ❯
City of London, London, United Kingdom Hybrid / WFH Options
The Digital Recruitment Company
performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & ContinuousImprovement Develop scripts and queries (Kusto Query Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
BT Group
skills of others in the unit To own/provide input into development and implementation of operational, processes policies and procedures, including platform and SecOps processes. Proactively drive forward continuousimprovement within the team To be/become a recognized expert in at least one Cyber technology Interface with program and project managers to ensure appropriate security More ❯
Company description: At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable … Outcome: Being accountable for decisions and taking ownership of our choices. Centre on the Client: Relentlessly adding value for our customers. Be a Challenger: Never complacent, always striving for continuous improvement. Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. Commit to each other: Contributing to making Circana a great place to work for everyone. Location More ❯
Company description: At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable … Outcome: Being accountable for decisions and taking ownership of our choices. Center on the Client: Relentlessly adding value for our customers. Be a Challenger: Never complacent, always striving for continuous improvement. Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. Commit to each other: Contributing to making Circana a great place to work for everyone. Location More ❯
and execute a comprehensive QA strategy, ensuring alignment with business goals and technology roadmaps. Establish and promote a culture of quality across the organization, emphasizing proactive problem-solving and continuous improvement. 2. Team Management: Build, lead, and mentor a high-performing QA team, fostering professional growth and collaboration. Set clear goals and expectations for QA team members, monitoring performance … Play a critical role in enhancing customer satisfaction and driving business success. Career Growth: Be part of the executive leadership team, with opportunities to advance into broader strategic roles. Continuous Learning: Access training, certifications, and industry events to stay ahead in the field of QA. Join Tocan and Lead the Way in Delivering World-Class Software Solutions! Shape the More ❯
storytelling with data and presenting to senior leadership. Why Join Us? At Euromonitor, you'll be part of a forward-thinking, globally respected organisation that values innovation, collaboration, and continuous improvement. You'll have the autonomy to shape a critical capability and the support to grow your career in a dynamic, data-driven environment. Why work for Euromonitor? Our More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Getronics
research and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuousimprovement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and execution of qualitative and quantitative research studies (e.g., interviews … customer and business data from CRM systems, transactional databases, surveys, and feedback platforms. Use statistical techniques, exploratory analysis, and predictive modelling to uncover trends, forecast behaviour, and identify improvement opportunities across the customer journey. Synthesise data from multiple sources (VoC, market intelligence, internal analytics) to provide a 360-degree view of customer and business performance. Translate complex data … understand their challenges and priorities, aligning research and analytics plans to strategic business needs. Act as an ambassador for insight-led transformation and customer-centric thinking across the organisation. ContinuousImprovement & Transformation : Monitor and evaluate customer experience KPIs to assess service performance, identify areas for optimisation, and track progress over time. Apply quality and process improvementMore ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Unite Foundation
What You ll Be Doing Agile Leadership & Facilitation: Act as a servant-leader, guiding multiple Agile teams in delivering high-value outcomes through effective facilitation of Agile ceremonies and continuousimprovement practices. Cross-Team Coordination & Collaboration: Ensure seamless collaboration across teams, working closely with Product Owners, Business Analysts, Data Engineers, and other stakeholders to drive alignment and … Proactively identify and resolve impediments to maintain team productivity and flow. Agile Metrics & Insights: Track and analyse key Agile metrics to provide insights that drive informed decision-making and continuous improvement. -Agile Coaching & Development: Mentor and coach teams to enhance their Agile maturity and foster a culture of learning and adaptability. Champion Agile Best Practices: Advocate for Agile methodologies … performance, and maintaining delivery roadmaps. Agile Metrics & Reporting: Solid understanding of Agile metrics (velocity, cycle time, burndown charts) with the ability to derive meaningful insights to inform decision-making. ContinuousImprovement: A proactive mindset towards continuousimprovement, driving efficiencies, and fostering a culture of learning and adaptation. Leadership & Collaboration: Ability to lead cross-functional More ❯