Service Delivery Manager Managed IT Services Care Sector
- Hiring Organisation
- Bleckfield Ltd
- Location
- Leatherhead, Surrey, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £55,000
accountability for everything the client experiences from their IT provider. You will chair the service reviews, own the escalations, coordinate the projects and drive continuous improvement across a complex, distributed estate. You will work alongside a dedicated technical lead and a wider helpdesk team, with the autonomy … escalations and providing oversight of priority and major incidents across the estate - Coordinating project work, new site onboarding and infrastructure programmes - Leading service improvement planning and contributing to the technology roadmap - Reporting on service performance, ticket volumes and cost trends - Working with the dedicated technical lead to ensure ...