18 Permanent Customer Engagement Jobs in the Thames Valley

of ~30 System and Solution Engineers & Architects to take FPGA based products and/or IP through the product life cycle. This involves initial customer engagements, requirements capture, scoping (both the architecture and project timeline), architecture & micro architecture definition and then leading the implementation team through design execution and … Master’s with 15+ years’ experience OR PhD with 10+ years’ experience. Algorithm development and optimization for FPGAs Architecture Definition and FPGA Architecture Knowledge Customer Engagement, Consulting, and Support Digital Signal Processing Hardware Architecture, Hardware Systems and Subsystems Platform Design Product Development Lifecycle, Product Roadmap & Product Strategy Project more »

code of ethics. Meeting or exceeding revenue and design win goals, in line with short- and long term growth objectives Own and manage the customer relationship, opportunity and pipeline and ensuring that these are accurately captured and updated in the CRM system Through your work with the customer and the team you will develop a segment expertise in and beyond your customer's focus in order to build strategies relevant to EMEA's PSG Sales. This is a commissioned sales position Qualifications: Requirements listed below would be obtained through a combination of industry relevant job experience … levels with our customers Demonstrable track record of achieving results in a Sales position Experience in implementing an outcome based selling process across all customer engagements Experience of FPGA technology and knowledge of Intel portfolio, strategy and corporate direction Ability to work well in a team environment and drive more »

of warming. We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving … a comprehensive data strategy aligned with the company's overall goals and objectives. Identify opportunities to leverage data assets to enhance EV charging infrastructure, customer experience, and operational efficiency. Be a Leader : Manage, grow and shape the data team, nurturing capabilities and fostering data maturity within the organization. The … development of advanced analytics capabilities to derive actionable insights from data. Collaborate with cross-functional teams to identify business opportunities, optimise processes, and improve customer engagement through data-driven decision-making. Leadership and Development : Build and lead a high-performing data team, including data engineers, analysts, and scientists. more »

CPS. This role involves strategic oversight and execution of marketing activities, both internally to align and energise the sales team, and externally to enhance customer engagement and acquisition. Key Responsibilities: Strategic Marketing Planning: Develop and implement a comprehensive marketing plan covering short-term (0-6 months) and long … and videos etc. Ensure consistent messaging across all platforms that aligns with CPS’ brand and MSP objectives. Cross-Functional Collaboration: Work closely with sales, customer service, IT, and other departments to ensure that marketing strategies are integrated across the company with consistent messaging. Market Intelligence: Keep abreast of industry … trends, technological advancements, and competitor strategies to maintain competitive advantage. Customer Insights and Feedback: Develop feedback loops with customers to gather insights that inform marketing strategies and product offerings. KPIs and Metrics: Define and track marketing metrics and KPIs to assess the effectiveness of marketing activities and adjust plans more »

As the CRM Lead, you will be responsible for developing and implementing effective CRM programs to enhance customer satisfaction, build loyalty, and drive overall business performance. Additionally, you will play a crucial role in generating actionable insights from data to inform strategic decision-making across Homebase. Working hours … depending upon experience) plus bonus earning potential. Key Responsibilities: CRM Strategy & Plan: Build strong relationships with the CRM agency and insight partners. Analyse customer behavior, preferences, and trends to inform marketing and sales strategies. Provide regular reports and dashboards to senior management, highlighting key performance indicators and actionable recommendations … personality to life and reinforces our brand's credentials. Marketing Campaigns & Trading: Develop and execute comprehensive CRM strategies with our delivery partner to enhance customer engagement, retention, and satisfaction. Collaborate with cross-functional teams, including commercial and other marketing channels, to align CRM initiatives with overall business goals. more »

Elevate your career with our client a leader in secure EMV payment and mobile acceptance solutions. They are seeking a Customer Service Technical Specialist to join their dynamic team, ensuring that their cutting-edge technology solutions are functioning optimally for clients and integrator partners. In this pivotal role, the … possess a proven track record in the payment, retail, or hospitality industry, with a focus on EMV, PCI, and Security. This role demands a customer-centric approach, paired with the ability to communicate complex technical concepts to developers and non-technical stakeholders alike. Responsibilities include acting as the primary … the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse teams and customers, and a knack for innovative thinking to improve processes. Knowledge of backend more »

part of the Architecture Services Team. In this role you'll be the first port of call for creating Cisco Security solutions that solve customer problems. You'll be developing the skills and abilities of a Subject Matter Expert (SME) in the full Cisco Security portfolio, including, but not … to, SD-WAN, Umbrella, Duo, FirePower, FMC, ISE, CDO and Secure Network Analytics/Stealthwatch. You will take responsibility as the technical lead on customer projects and will be producing high quality design documentation when required within a given project or customer engagement. Working with your Team Leader … community, ensuring existing customers are getting the most out of their investments into Cisco Security solutions, and enabling the Sales community to grow the customer base. As Senior Security Architect - Cisco , you'll be responsible for: Helping to understand, scope and document customers' business and technical requirements. Producing BoMs more »

FPG seeks an ORAN Solutions Manager to take charge of customer relationships to promote my client's Radio Access Networks solutions and services. This role entails driving the end-to-end technical sales cycle and engaging customers with a focus on both hardware and software components. Responsibilities: Lead the … technical sales process, crafting sophisticated solutions tailored to customer needs. Consult with customers on intricate networking solutions. Collaborate with Account Managers to initiate proactive customer engagements. Identify and pursue upsell opportunities throughout the sales process. Take the lead on crafting responses to requests for information, proposals, and quotes … headquarters. Provide comprehensive product line specifications and maintain deep technical knowledge of the RAN portfolio and associated technologies. Requirements: Maintain a solid understanding of customer market dynamics and regulatory landscapes, along with technical trends in the industry. Stay abreast of developments in the ORAN ecosystem and offer tailored solutions more »

This opportunity will see you join our clients Professional Services practice. You will join a team of passionate techies who are responsible for leading customer engagements by providing technical thought leadership, ensuring that you understand the customers' needs and delivering a solution to help them overcome their current challenges. … knowledge and skillset. Outstanding communication skills and comfortable dealing with external stakeholders. Able to demonstrate a proven ability to deliver projects in either a customer facing or internal based role. Able to manage your own time within the commercial aspects of projects Knowledge of Microsoft Dynamics CRM solutions, including more »

This opportunity will see you join our clients Professional Services practice. You will join a team of passionate techies who are responsible for leading customer engagements by providing technical thought leadership, ensuring that you understand the customers' needs and delivering a solution to help them overcome their current challenges. … knowledge and skillset. Outstanding communication skills and comfortable dealing with external stakeholders. Able to demonstrate a proven ability to deliver projects in either a customer facing or internal based role. Able to manage your own time within the commercial aspects of projects Knowledge of Microsoft Dynamics CRM solutions, including more »

days holiday Excellent progression Free parking Hybrid working 3 days in the office Role: Providing technical support and troubleshooting assistance for Dynamics 365 Customer Engagement (CE) and Finance & Operations (FP&O) solutions. Serving as the go-to expert for all technical inquiries related to Dynamics 365, offering timely … in Computer Science, Information Technology or similar Previous experience in providing technical support and assistance for Microsoft Dynamics 365 Knowledge of Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operations (FP&O) would be beneficial. This is a hybrid position where you are in the office 3 days more »

Executive Aylesbury/Hybrid (2 days per week onsite) Up to £28,000 Client Success Executive to join a B2B SaaS company specialising in customer loyalty. The ideal candidate will play a key role in ensuring the success and satisfaction of the clients by providing strategic guidance, support, and … regular performance reviews and analysis of loyalty programmes, providing actionable insights and recommendations to optimize programme effectiveness and ROI. Proactively monitor client usage and engagement with our platform, identifying opportunities for improvement and providing ongoing support and guidance. Prepare and deliver client presentations, reports, and proposals, demonstrating the value … proactively identifying opportunities for programme enhancements and driving continuous improvement. Ideally, your skills and experience will include: Minimum of 1 years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company. An understanding of loyalty programmes and customer engagement more »

and success of the business. If you are someone who is confident with the full support process through to 3rd line and can be customer facing with confidence, then this could be for you: The company: With plans for growth this year, they are looking to expand their team … with the wider team effectively What will you need to apply: Experience with 1st/2nd/3rd line support Strong knowledge on D365 Customer Engagement and Power Platform Confident being customer facing Previously dealt with small change requests Partner experience desirable What do they offer in more »

Are you a specialist in supporting Microsoft Dynamics 365 across Customer engagement and Finance and operations? If so, we have a fantastic opportunity for a support minded, customer focussed individual to join our IT department as a Dynamics 365 Support Engineer. You will bring expertise across supporting … and problem-solving Dynamics 356 applications, together with a strong customer service personality. Role: Dynamics 365 Support Engineer , Microsoft Dynamics 365 Support Location: Milton Keynes – Hybrid working is in place , we would like to welcome you to work in the office 3 days a week. Salary: £40k-£50k base more »

financially and in the number of Centres opened nationwide. Job Purpose This role is pivotal as we aim to strengthen our market position, enhance customer engagement, and increase sales growth in this critical area. Market Research & Analysis: Conduct in-depth market research to identify market trends, customer needs, and competitor activities. Analyse sales data and customer feedback to identify opportunities for growth. Share insights and findings with the team to inform strategic decisions. Strategic Planning & Execution: Collaborate with the Volkswagen head office team to develop and implement strategic plans for tooling and diagnostic sales. Monitor … the tools and information needed to succeed. Stay up to date with industry trends, new products, and technologies to maintain expertise in the field. Customer Support & Relationship Management: Act as a customer support function, assisting customers with inquiries, providing technical support, and ensuring customer satisfaction. Build and more »

Effectively manage and advance client support requests, maintaining meticulous documentation of issues and solutions within our helpdesk system. Problem Resolution: Conduct thorough analyses of customer issues to pinpoint root causes and devise effective solutions. Client Engagement: Keep clients informed regarding issue statuses and promptly escalate high-priority problems … efficiency. A keen eye for detail. Knowledge and Experience: You should bring experience and proficiency in the following areas: Business Applications: Dynamics 365 (Sales, Customer Engagement, Operations, Talent). Productivity Suite: Office 365, Teams, SharePoint, OneNote, Excel. Power Platform: Power BI, Flow, PowerApps, Common Data Service. Key Systems more »

products. Public Relations Expertise: Build strong relationships with media outlets, negotiate advertising rates, and craft captivating press releases to enhance brand visibility and drive customer engagement. Data-Driven Decision Making: Monitor marketing budgets, track campaign performance metrics, and provide valuable insights to optimise marketing strategies and maximise ROI. Sales more »

possess a proven track record in the payment, retail, or hospitality industry, with a focus on EMV, PCI, and Security. This role demands a customer-centric approach, paired with the ability to communicate complex technical concepts to developers and non-technical stakeholders alike. Responsibilities include acting as the primary … the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse teams and customers, and a knack for innovative thinking to improve processes. Knowledge of backend … value-added services within the payments sector is also desirable. Our client offers a chance to be part of a company that is transforming customer engagement across multiple sectors. Join a team where your technical expertise and customer service acumen will be valued and where you can more »