1 to 25 of 358 Remote Customer Engagement Jobs

Job DescriptionThe Customer Success Manager German Speaker is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions. It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and advanced AI to … end customers' businesses.The overarching objective of the CSM is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk. This role will work across a customer's organization, from a CXO-level down to senior customer experience leaders and to the administrators running Zendesk solutions. When our customers realize value and succeed, Zendesk succeeds … a key enabler of our customers' success and Zendesk's company growth aspirations. To achieve these goals, the mission of the CSM team will be to: Deliver outcome-driven engagement throughout the customer's journey using Zendesk solutions - from onboarding, to success planning, through product adoption and value realization Remove obstacles to product adoption and raise the bar More ❯

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means … every project, in your studio, your community-and the world at large. What you will be doing ? We are seeking a highly motivated and experiencedCXTransformationBusiness Consultantwith a passion fortransforming Customer Experience to join our team. In this role, you will play a pivotal part in helping clients optimize their CX strategies,with a focus on Customer Service and … helping them to identify how toleverage CXtechnology, and best practices to improvecustomerengagement, streamline processes, and drive business growth. Experience working with other customer facing functions including Marketing would be beneficial. As aManaging Consultantin frog's CX Transformation team, you will work closely with clientsand colleagues onproject teamsto designnew ways of working across the Customer lifecycle and support the More ❯

Dynamics 365 Architect - Customer Engagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). 100,000-110,000 Base Salary + Company Benefits. Paid technical development (certifications and training courses etc.). Areti are … from presales through to delivery and handover. This role will grow and transition into a Lead & Managerial position! As the trusted technical authority, youll work across Dynamics 365 Sales, Customer Service, Marketing , and the wider Power Platform and Azure services , helping organisations to unlock the full value of their investment in Microsoft technologies. How your day will look: Provide … Statements of Work (SoWs). Translate complex requirements into clear designs and roadmaps for both technical and non-technical stakeholders. Skills & Experience: Strong hands-on experience with Dynamics 365 Customer Engagement (CE) and Power Platform (configuration, customisation, and development). Proven track record of architecting and leading large-scale D365 CE solutions . Skilled in designing custom business More ❯

Dynamics 365 Architect - Customer Engagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). £100,000-£110,000 Base Salary + Company Benefits. Paid technical development (certifications and training courses etc.). Areti are … presales through to delivery and handover. This role will grow and transition into a Lead & Managerial position! As the trusted technical authority, you’ll work across Dynamics 365 Sales, Customer Service, Marketing , and the wider Power Platform and Azure services , helping organisations to unlock the full value of their investment in Microsoft technologies. How your day will look: Provide … Statements of Work (SoWs). Translate complex requirements into clear designs and roadmaps for both technical and non-technical stakeholders. Skills & Experience: Strong hands-on experience with Dynamics 365 Customer Engagement (CE) and Power Platform (configuration, customisation, and development). Proven track record of architecting and leading large-scale D365 CE solutions . Skilled in designing custom business More ❯

Senior Dynamics 365 (D365) Functional Consultant - Customer Engagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). 75,000-80,000 Base Salary + Company Benefits. Paid technical development (certifications and training courses etc. … an award-winning UK Microsoft Partner thats growing its Dynamics 365 CE/CRM practice across the UK. Were seeking a talented Senior Dynamics 365 (D365) Functional Consultant, with Customer Engagement (CE) experience , to join a growing D365 practice and play a key role in delivering best-in-class Microsoft solutions. This role will grow and transition into More ❯

Senior Dynamics 365 (D365) Functional Consultant - Customer Engagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). £75,000-£80,000 Base Salary + Company Benefits. Paid technical development (certifications and training courses etc. … winning UK Microsoft Partner that’s growing its Dynamics 365 CE/CRM practice across the UK. We’re seeking a talented Senior Dynamics 365 (D365) Functional Consultant, with Customer Engagement (CE) experience , to join a growing D365 practice and play a key role in delivering best-in-class Microsoft solutions. This role will grow and transition into More ❯

Senior Customer Success Manager – UK Kilmarnock (hybrid working) £ dependant upon experience At ILT Education UK, values are at the heart of everything they do: the team are driven to achieve the best outcomes for learners, they build trust with their schools and partners and create real impact through their innovative EdTech products. ILT Education is the leading EdTech company … international work environment where the focus lies on collaboration, achieving high-set goals together, creating sustainable value for their customers, and a strong company culture. We are seeking a customer-focused and process-driven Senior Customer Success Manager – UK to join their fantastic team. This is a highly detail-oriented role for a motivated individual, working with their … customer journey from onboarding to renewal and ensuring schools achieve measurable value from ILT Education’s solutions, including Giglets, Polylino and Nessy. Working within the Customer Success team this role will report directly to the Head of Product and Operations for the UK. Key Responsibilities: Manage the onboarding-to-renewal journey for customers: Map and manage each stage More ❯

feel solidifies and reflects on the outstanding calibre that makes us truly one team. We seek ambitious individuals passionate about Project Management and Cyber Security to join us as Customer Success Managers at Bridewell. Candidates should have proven experience in Customer Success, Relationship Management, Customer Onboarding, Implementations, or Project Management-preferably within Cyber Security. This role is … crucial in helping customers realize value from their investments and ensuring high-quality service delivery from internal teams. A Customer Success Manager plays a critical role in the Managed Security Services Team at Bridewell, focusing on helping customers realize value from their investments. You will support onboarding, development, and maintenance of customer relationships throughout the service lifecycle, promoting … growth and retention while advocating for customers within the company. This role also involves driving excellence in service delivery to ensure high customer satisfaction, as well as defining continuous improvement and developing processes for consistent service management. Role Responsibilities Build and maintain trusted and transparent customer relationships, acting as the day-to-day contact for Services provided by More ❯

a commercial mindset are at the heart of its culture, empowering teams to make a measurable impact on business performance. THE TEAM You'll join a specialist pricing and customer engagement function focused on subscription strategy for one of the UK's most prestigious news titles. The team includes a Pricing Manager, and an Analyst, working together to … understand customer behaviour, optimise value propositions, and drive sustainable growth. The environment is highly collaborative, working closely with colleagues in sales, marketing, and finance to shape data-driven decisions that influence how millions engage with the brand. THE ROLE This is a commercially focused analytical role, sitting within the wider retention and customer engagement team. You'll … be responsible for analysing and optimising subscription pricing and propositions, ensuring they remain competitive in a dynamic market while maximising acquisition, engagement, and retention. Working closely with multiple stakeholders across the business, you'll translate complex data into clear, actionable insights and stories that inform strategic decisions. The role covers all subscription tiers - including digital, student, and specialist add More ❯

Dynamics 365 CE Functional Consultant Glasgow, Birmingham, Manchester, London & More - Flexible, Hybrid working model. Our client is seeking a skilled Functional Consultant with expertise in MS Dynamics 365 Customer Engagement and Power Platform, offering the chance to immerse yourself in a collaborative team where your contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS … Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS Dynamics 365 Customer Engagement. - Strong analytical and communication skills. More ❯

Dynamics 365 CE Functional Consultant Glasgow, Birmingham, Manchester, London & More - Flexible, Hybrid working model. Our client is seeking a skilled Functional Consultant with expertise in MS Dynamics 365 Customer Engagement and Power Platform, offering the chance to immerse yourself in a collaborative team where your contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS … Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS Dynamics 365 Customer Engagement. - Strong analytical and communication skills. More ❯

Dynamics 365 CE Functional Consultant Glasgow, Birmingham, Manchester, London & More - Flexible, Hybrid working model. Our client is seeking a skilled Functional Consultant with expertise in MS Dynamics 365 Customer Engagement and Power Platform, offering the chance to immerse yourself in a collaborative team where your contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS … Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS Dynamics 365 Customer Engagement. - Strong analytical and communication skills. More ❯

solution architecture across the Dynamics 365 ecosystem . About the Role As Lead Solution Architect, you’ll define and deliver end-to-end solutions across: Dynamics 365 Business Central Customer Engagement apps (Sales, Customer Service, Field Service) Power Platform (Power Apps, Power Automate, Power BI) Integrations with Microsoft 365 and Azure services Key Responsibilities Own solution architecture … consultants and developers. What We’re Looking For Proven experience as a Solution Architect or similar senior role within the Microsoft ecosystem. Deep knowledge of Dynamics 365 Business Central , Customer Engagement , and Power Platform . Strong understanding of Azure and Microsoft 365 integrations. Excellent communication and stakeholder management skills. Ability to lead complex projects and mentor technical teams. More ❯

key skills, experience and attributes we're looking for you to bring: Significant hands-on experience in data analytics (exploratory and descriptive analysis), preferably in a Marketing, CRM, or customer-focused role. Advanced SQL skills (analytical functions, window functions, pivots) — confident working with raw, unstructured data to build analysis-ready datasets. Strong grasp of marketing metrics, funnel performance, customer segmentation, and attribution models. Experience with data visualisation and BI tools (preferably Looker), and the ability to translate complex data into clear business insights. Familiarity with customer engagement and experimentation tools (e.g., Braze, Optimizely). Familiarity with product & marketing analytics tools would be ideal (e.g. Mixpanel/Amplitude, Google Analytics/GA4, etc.). Comfortable working in … based in central London 1-2 days per week. This is an immediate start vacancy. We work together. Your team and the people you will work with... As a Customer Marketing Data Analyst you'll be joining a central team of talented Analysts, reporting to the Digital Analytics Manager. You'll work closely with Marketing and CRM stakeholders to More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the … Customer Service module (and ideally other CE modules as needed). • Technical Leadership: Provide hands-on technical leadership and expertise in building solutions using Model-Driven Power Apps , Power Automate , and the Dataverse platform. • Agile Collaboration: Work within a Scaled Agile Framework (SAFe) environment, collaborating closely with other Solution Architects, Technical Architects, and delivery teams to ensure cohesive solution … delivery. • Client Engagement: Engage with the client (a UK Central Government Department) to understand requirements, translating them into scalable, high-performance Dynamics 365 solutions that meet business needs. • Integration Design: Design and oversee integrations between Dynamics 365 CE and external systems (including Azure services and other enterprise platforms) to ensure seamless end-to-end solutions. • Leadership in Best Practices More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the … Customer Service module (and ideally other CE modules as needed). • Technical Leadership: Provide hands-on technical leadership and expertise in building solutions using Model-Driven Power Apps , Power Automate , and the Dataverse platform. • Agile Collaboration: Work within a Scaled Agile Framework (SAFe) environment, collaborating closely with other Solution Architects, Technical Architects, and delivery teams to ensure cohesive solution … delivery. • Client Engagement: Engage with the client (a UK Central Government Department) to understand requirements, translating them into scalable, high-performance Dynamics 365 solutions that meet business needs. • Integration Design: Design and oversee integrations between Dynamics 365 CE and external systems (including Azure services and other enterprise platforms) to ensure seamless end-to-end solutions. • Leadership in Best Practices More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the … Customer Service module (and ideally other CE modules as needed). • Technical Leadership: Provide hands-on technical leadership and expertise in building solutions using Model-Driven Power Apps , Power Automate , and the Dataverse platform. • Agile Collaboration: Work within a Scaled Agile Framework (SAFe) environment, collaborating closely with other Solution Architects, Technical Architects, and delivery teams to ensure cohesive solution … delivery. • Client Engagement: Engage with the client (a UK Central Government Department) to understand requirements, translating them into scalable, high-performance Dynamics 365 solutions that meet business needs. • Integration Design: Design and oversee integrations between Dynamics 365 CE and external systems (including Azure services and other enterprise platforms) to ensure seamless end-to-end solutions. • Leadership in Best Practices More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the … Customer Service module (and ideally other CE modules as needed). • Technical Leadership: Provide hands-on technical leadership and expertise in building solutions using Model-Driven Power Apps , Power Automate , and the Dataverse platform. • Agile Collaboration: Work within a Scaled Agile Framework (SAFe) environment, collaborating closely with other Solution Architects, Technical Architects, and delivery teams to ensure cohesive solution … delivery. • Client Engagement: Engage with the client (a UK Central Government Department) to understand requirements, translating them into scalable, high-performance Dynamics 365 solutions that meet business needs. • Integration Design: Design and oversee integrations between Dynamics 365 CE and external systems (including Azure services and other enterprise platforms) to ensure seamless end-to-end solutions. • Leadership in Best Practices More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the … Customer Service module (and ideally other CE modules as needed). • Technical Leadership: Provide hands-on technical leadership and expertise in building solutions using Model-Driven Power Apps , Power Automate , and the Dataverse platform. • Agile Collaboration: Work within a Scaled Agile Framework (SAFe) environment, collaborating closely with other Solution Architects, Technical Architects, and delivery teams to ensure cohesive solution … delivery. • Client Engagement: Engage with the client (a UK Central Government Department) to understand requirements, translating them into scalable, high-performance Dynamics 365 solutions that meet business needs. • Integration Design: Design and oversee integrations between Dynamics 365 CE and external systems (including Azure services and other enterprise platforms) to ensure seamless end-to-end solutions. • Leadership in Best Practices More ❯

In 2022 we built out an exciting SIEM/SOAR and ManagedDetection and Response service called SEP2.security, built upon Google CloudSecurity's Chronicle stack. Due to customer demand, we are now looking to hire aPrincipal Cyber Security Engineer to join this every growing team. The Security Intelligence Services team, that this role issituated in, provides security monitoring and use … case/playbook implementationon customer tenants, with a strong focus on customer satisfaction. This rolegoes beyond pure analysis to include significant customer engagement to ensurelong-term client retention. This is a full-time position that can be performed fullyremotely from the United Kingdom, or for those local to the West Yorkshire areaa hybrid role, with occasional … engagements with managed clients, internal teams, and externalpartners to assess security requirements and develop effective solutions. Detectionrule creation, log source onboarding, tuning and building response plans/playbooks. Respondto customer requests for security monitoring and recommend/devisedetection rules. Supportingboth in-life services as well as new customers. Investigatecomplex security events and alerts. Researchthreats and vulnerabilities. Helpto support and More ❯

and effectiveness of marketing automation platforms. This role involves configuring, optimising, and maintaining systems to drive targeted campaigns, nurture leads, and streamline marketing processes. The goal is to enhance customer engagement and achieve marketing objectives through automation technology. Responsibilities: Create automated, integrated marketing campaigns using Marketing Cloud, Automation Studio, and Data Extensions. Design innovative and scalable campaign solutions … to improve customer experience, Increase operational efficiency, Boost customer engagement Use data to inform decision-making. Provide expert-level consultation on Salesforce Marketing Cloud. Translate proposed solutions into functional specifications for technical teams. Collaborate with internal and external stakeholders to analyse business needs, gather requirements and process flows and document features with acceptance criteria Design and create … customer data segments using Salesforce Data Cloud. Maintain and develop Apex classes, Visualforce pages, and AMPscript. Develop dynamic, interactive, and responsive emails, templates, journeys and campaigns using HTML/CSS/Journey Builder, Automation Studio, Personalisation, Cloudpage development Maintain data imports and exports using SQL. Assist with Requirements gathering, Design specifications, Data mapping, Workflow documentation, Audience building, Campaign scheduling More ❯

solving commercially impactful problems with autonomy. The Opportunity This is a hands-on Lead Data Scientist role where you'll take ownership of an existing project focused on predicting customer engagement from marketing images. Your goal: build and deploy a model that forecasts click-through rates and explains why certain images drive better performance. What You'll Be … Doing ✅ Build and refine a predictive model using image data & historical engagement metrics ✅ Identify which image characteristics (colour, objects, themes) influence customer behaviour ✅ Implement explainability (e.g. SHAP, feature importance) ✅ Build a simple internal UI (Dash, Streamlit, or Flask) for stakeholders to explore insights ✅ Present findings and guide technical decision-making internally ✅ Enable deployment teams to operationalise your solution … What Success Looks Like By the end of the initial engagement you will have delivered: - A working predictive model - Clear explainability on what drives user clicks - A functional internal tool for non-technical stakeholders - Documentation and guidance for productionisation Required Skills Must-Have: Expert-level Python (Pandas, modelling libraries such as Scikit-learn) SQL AWS cloud experience Proven end More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers. Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers. Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers. Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯