26 to 50 of 358 Remote Customer Engagement Jobs

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers. Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers. Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

A well established software company are seeking an Azure Consultant to join their team! This is a hybrid technical and pre-sales role that involves a mix of customer engagement and being hands-on with Azure. If you're someone with Azure/pre-sales experience, whom actively speaks with customers, who is comfortable writing posts, blogs etc … and is earger to learn. Then, this opportunity could be for you. Though the role is remote working, due to the customer engagement side. There would be client travel as and when required. Key Responsibilities: Partner with sales and customer success teams to deliver engaging technical demos and workshops. Develop proof-of-concepts and demo environments that … optimization and improved observability. Build, manage, and maintain reusable Azure demo environments across key services (e.g., App Service, Functions, Logic Apps, Service Bus, API Management, Data Factory). Troubleshoot customer issues and recommend effective technical solutions. Leverage both the company’s product and native Azure tools to identify and implement optimizations for cost efficiency, performance, and reliability. Utilize Azure More ❯

and we are seeking an enthusiastic Second Line D365 Support Analyst to join our applications support team. You will have commercial experience of supporting Dynamics 365 solutions in either Customer Engagement or Finance and Operations. You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment. Please … support team. Follow existing and author new procedures as needed. Use ITSM tool to track and update tickets. Key requirements Experience as a support analyst, with a focus on Customer Engagement or Finance and Operations Microsoft Dynamics 365 certifications are desirable. Solid understanding of CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) concepts and functionalities. Ability More ❯

get stuck in? Here`s a taste of what you`ll be doing day-to-day 1. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Align technology initiatives with business goals to drive growth and efficiency. 2. Team Leadership: o Lead and manage a cross-functional team, including developers … Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures 4. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Act as the Design Authority - to communicate the agreed Technical Architecture to the programme/project/product team ensuring full understanding of the … o Oversee the development, maintenance, and optimization of the ecommerce platform. o Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience. 6. Customer Experience: o Enhance the user experience by implementing innovative tech solutions and optimizing site performance. o Monitor and improve customer service processes to ensure high satisfaction levels. 7. More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS … Wordpress & other CMS platforms as well as with proficiency in Google Analytics & reporting software. Experience in omni-channel retail models. Strong data analysis skills, specifically related to web traffic, customer engagement & conversion rates. Entrepreneurial mindset. Excellent communication skills to manage multiple, cross-functional stakeholders. International experience advantageous but not essential. Passion for technology and digital media, with up More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS … Wordpress & other CMS platforms as well as with proficiency in Google Analytics & reporting software. Experience in omni-channel retail models. Strong data analysis skills, specifically related to web traffic, customer engagement & conversion rates. Entrepreneurial mindset. Excellent communication skills to manage multiple, cross-functional stakeholders. International experience advantageous but not essential. Passion for technology and digital media, with up More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS … Wordpress & other CMS platforms as well as with proficiency in Google Analytics & reporting software. Experience in omni-channel retail models. Strong data analysis skills, specifically related to web traffic, customer engagement & conversion rates. Entrepreneurial mindset. Excellent communication skills to manage multiple, cross-functional stakeholders. International experience advantageous but not essential. Passion for technology and digital media, with up More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS … Wordpress & other CMS platforms as well as with proficiency in Google Analytics & reporting software. Experience in omni-channel retail models. Strong data analysis skills, specifically related to web traffic, customer engagement & conversion rates. Entrepreneurial mindset. Excellent communication skills to manage multiple, cross-functional stakeholders. International experience advantageous but not essential. Passion for technology and digital media, with up More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS … Wordpress & other CMS platforms as well as with proficiency in Google Analytics & reporting software. Experience in omni-channel retail models. Strong data analysis skills, specifically related to web traffic, customer engagement & conversion rates. Entrepreneurial mindset. Excellent communication skills to manage multiple, cross-functional stakeholders. International experience advantageous but not essential. Passion for technology and digital media, with up More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll join … the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key drivers … of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong analytical More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll join … the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key drivers … of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong analytical More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll join … the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key drivers … of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong analytical More ❯

best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer … tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Lead the future of Agentic AI at Genesys, driving innovation where humans and AI collaborate to create transformative customer and agent experiences. We are seeking a … to market, leading cross-functional teams, and pioneering new paradigms such as Agentic AI, where AI systems proactively collaborate with human agents to optimize decision-making, problem-solving, and customer engagement. Location: For this role we are looking for the successful candidate to work on a hybrid basis from our office in Galway City. Key Responsibilities: Set the vision More ❯

an escalation point for complex cases, and provide consultancy services to existing clients. Essential Skills and Experience * 5+ years' experience providing application support and administration for Microsoft Dynamics 365 Customer Engagement (CE) * Previous experience in a similar role (ideally within a Microsoft Partner or multi- customer environment) * Demonstrable experience delivering consultancy or enhancement work for existing customers … including requirement gathering, scoping, and solution design * Strong understanding of D365 CE modules, including Sales, Customer Service, Marketing, and Customer Insights - Journeys * Technical knowledge of related Microsoft technologies, including Power Platform, Power BI, Azure, and system integrations * Proven track record of resolving both functional and technical issues to completion * Experience using ticketing systems, remote assistance tools, and incident … skills and the ability to translate technical detail into clear, business-oriented language for customers * Microsoft certifications (Dynamics 365 CE, Power BI, Azure) highly desirable. Main Duties and Responsibilities * Customer Support and Issue Resolution o Deliver expert technical support for Dynamics 365 CE and related systems o Handle and resolve escalated support tickets, ensuring accurate documentation and timely resolution More ❯

to act as the CMO for our Enterprise Sales segment . You'll partner directly with sales leadership to shape go-to-market strategy, drive pipeline growth, and deepen engagement with some of the world's biggest brands. What You'll Do Own the marketing strategy for the Enterprise segment - aligning global campaigns to regional goals. Partner closely with … Sales leadership to drive pipeline creation, progression, and bookings. Lead integrated campaigns, ABM programmes, and executive events that accelerate deal velocity. Champion the voice of the customer, using data and insights to shape marketing and sales plans. Build cross-functional alignment across BDRs, Campaigns, Content, and Digital teams. What You'll Bring Proven experience leading B2B marketing in large … Data-driven, creative, and comfortable working in a fast-paced, matrixed organisation. Success Looks Like You're seen as a trusted partner to Sales - delivering measurable marketing impact, driving customer engagement, and shaping presence across the Enterprise market. Desired Skills and Experience Head of Marketing - Enterprise Segment (EMEA) * Location: Hybrid working London * Contract ; 12 months * Salary ; £100k - £135k More ❯

Strengthen every partnership. Build with intention. Drive customer success! At TD SYNNEX, we're looking for a Customer Success Manager to take customer engagement to the next level - someone who's strategic, relationship-driven, and ready to turn conversations into long-term partnerships. You'll guide decisions, uncover opportunities, and position TD SYNNEX as a trusted … Disability Confident employer and welcome applicants from all backgrounds . If you need adjustments during the recruitment process, just ask. What You'll Be Doing Build and maintain strong customer relationships through proactive engagement and trusted advice. Recommend tailored solutions by understanding business needs and priorities. Achieve monthly and quarterly revenue and margin targets. Collaborate with Field Sales … Business Development Managers, and internal teams to support account goals. Provide, sell and negotiate product information, pricing, special offers and promotions Manage customer expectations around backorders and service levels. Use customer insights to shape strategic engagement and long-term partnerships. Communicate clearly and consistently with clients, vendors, and colleagues. Champion TD SYNNEX's values in every interaction. More ❯

Nurtur Ltd is a leader in MarTech and PropTech solutions, delivering SaaS products and digital marketing services that help businesses grow through smarter customer engagement and data-driven marketing strategies. Our platform enables clients to connect with their audiences through CRM, automated campaigns, lead generation, reputation management, and multi-channel communication tools. With innovation at our core, we … estate agency, mortgage broking, and wider service-led businesses in maximising their digital marketing performance. Learn more at nurtur.tech. The Role We are seeking a highly experienced and strategic Customer Success Director to lead our customer-facing functions. This role will oversee Key Accounts, Customer Success, and Onboarding, ensuring our clients realise maximum value from Nurtur's … solutions. You will be instrumental in driving customer adoption, retention, and advocacy, working closely with the executive team to shape the customer journey and deliver measurable business outcomes. This is a senior leadership role with responsibility for building and mentoring a high-performing team, while directly influencing Nurtur's continued growth and client satisfaction. Key Responsibilities Lead the More ❯

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer Success … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting … the sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As anAccount Customer Success Manager, you'll beresponsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and support Account CSMs in following the More ❯

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting … the sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As an Account Customer Success Manager, you'll be responsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and supporting Account CSMs in More ❯

Senior Program Manager. This hybrid role supports the IT Director in day-to-day office administration and leadership, serving as an advisor and operational partner while also championing community engagement, civic innovation, and inclusive digital transformation. The ideal candidate will possess strong leadership and program/project management skills, the ability to represent the IT Director internally and externally … and a deep commitment to public service, transparency, and resident-centered innovation.The Sr. Program Manager is a role responsible for driving internal and external customer satisfaction, user experience strategy, stakeholder relations, vendor management, and community engagement for the Office of Digital Transformation. This individual will serve as a key advisor and administrative support to the IT Director, ensuring … the voice of the customer is embedded in all digital transformation efforts. This position requires extensive relevant community engagement experience in the City of Atlanta and a Certified Public Manager (CPM) certification.Key Responsibilities:? Serve as a strategic partner, senior advisor, and operational leader to the IT Director in the Office of Digital Transformation to advance customer-first More ❯

the opportunity By joining the Technology Consulting team as a Dynamics 365 CE & Power Platform Functional Consultant, you will be helping our clients with configuration, customization, and integration of Customer Engagement modules (Sales, Customer Services, Field Services and Marketing). You will be required to be 'hands on' with technologies to configure/customize/extend required … the following areas: For Power Platform: Power Apps, PowerApps Portals/Power Pages, Power BI, and Power Automate For Dynamics 365 CE: One or more of the following: Sales, Customer Service, Field Service, Marketing, Omnichannel, Customer Voice Designing and customizing Canvas Apps and Model Driven Apps Modelling Dataverse - e.g., tables, fields, forms, views, table relationships Business Automation - e.g. More ❯

Role: A Senior Consultant understands a situation, employs an objective manner that builds trust and confidence, then applies honesty, integrity, professionalism, tools and communication skills to meet or exceed customer goals and expectations in a managed way that enables the customer to achieve success through their technical and business defined outcomes. This role supports our clients strategy and … transition, growth and retention of customers to lifecycle relationships, collaborating with other teams to achieve the collective goal. Job Duties: A key contributor to ongoing success for our customers, customer satisfaction and Net Promoter Scoring targets. Demonstrate an excellent understanding and knowledge of the VMware VCF platform and have engaged with enterprise customers to evangelise, design and implement solutions … journey towards emerging technology solutions and supporting them through todays complex digital world Create the best architecture designs, datacentre operations and end-to-end computing solutions appropriate for the customer Offer customer engagement and on occasion you may support pre-sales engagement for the creation of technical proposals Key Skills Able to demonstrate an excellent understanding More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role PurposeAs a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow customer … the most relevant section of the customers app/site to each contact.- Use behavioural data and audience insights to drive personalised engagement.- Ensure the model: Utilises a 360° customer view (UCP).Web Push/Push Notifications Channel Integration - Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience- Proven experience in … CRM, Martech, or Customer Analytics roles.- Strong understanding of customer journey orchestration and segmentation.- Experience with decisioning engines, personalisation models, and data platforms.- Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies.- Analytical mindset with the ability to interpret data and drive actionable insights.- Excellent stakeholder management and communication skills.If you're interested in this role More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role Purpose As a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow … customer lifetime value. Key Responsibilities Next Best Section (NBS) Decisioning - Develop and maintain a model that recommends the most relevant section of the customers app/site to each contact. - Use behavioural data and audience insights to drive personalised engagement. - Ensure the model: Utilises a 360° customer view (UCP). Web Push/Push Notifications Channel Integration - Integrate … Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience - Proven experience in CRM, Martech, or Customer Analytics roles. - Strong understanding of customer journey orchestration and segmentation. - Experience with decisioning engines, personalisation models, and data platforms. - Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies. - Analytical mindset with the ability More ❯