326 to 350 of 396 Remote Customer Engagement Jobs

Pentest engagements, OSINT, Phishing Campaigns, Cyber Essentials Audits, and some Governance projects. The team is very occasionally required to travel to a client site, so any previous experience of customer engagement or visits would be a plus, but is not essential. The role is mainly remote based, with the team having a social get together in London, every More ❯

Storage architectures using IBM best practices 🔹 Collaborate with sales teams to define and deliver tailored client solutions 🔹 Create technical documentation and configurations using IBM tools 🔹 Support presales activities and customer engagements from end to end What We’re Looking For: ✅ Strong experience with IBM technologies such as: IBM Storage Scale (GPFS), Lustre, ICOS, S3, Open Ceph, IBM Ceph Appliance More ❯

and network systems, working closely with project teams to deliver bespoke solutions from concept to completion while defining IP structures, verifying software and hardware performance, and supporting testing and customer engagements to ensuring projects meet exacting standards and advances your expertise in satellite and network engineering. Based in Redhill, this role is 9:00 - 17:00 Monday - Friday. This More ❯

subsidised meals, free car parking and much more... The opportunity: DragonFire has been and continues to be a boundary pushing weapon system development programme that has significant industry and customer engagement. Thus far the programme has been aimed at developing the UKs first Laser Directed Energy Weapon (LDEW) concept demonstrator, achieving significant success recently with several highly publicised trials More ❯

LDEW) systems, then we have the ideal position for you! DragonFire has been and continues to be a boundary pushing weapon system development programme that has significant industry and customer engagement. Thus far the programme has been aimed at developing the UK's first Laser Directed Energy Weapon (LDEW) concept demonstrator, achieving significant success recently with several highly publicised More ❯

and compliance outcomes. Role Overview As a Forward Solutions Engineer/Principal Solutions Consultant at Aveni, you will be a key technical leader in pre-sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI-powered solutions tailored to banks, wealth managers, insurance … constraints of clients. Positive feedback from clients on the clarity, reliability, and impact of your solutions and engagement. Good alignment and collaboration with Product, Engineering and Sales: features and customer insights feeding into roadmap, and technical delivery matching expectations. Reusability and scale: you help build patterns or frameworks that reduce effort and risk in future similar engagements. Maintaining up More ❯

public sector organisations. We're building on the open Matrix protocol-a decentralized standard developed by our team-to help organisations control their communication infrastructure. The Role As a Customer Success Manager (CSM) at Element, you'll lead the post-sale customer relationship, ensuring our customers achieve tangible value from our products and services. You'll be measured … by customer satisfaction, adoption, and retention, working across functions to help customers meet their business objectives while championing their needs within Element. You will collaborate closely with: Pre-Sales Team (Account Executives and Pre-Sales Engineers) to ensure a smooth handover into the post-sales lifecycle. Account Managers to support renewal and account growth. Technical Account Managers to resolve … technical barriers and drive adoption. Product Delivery teams to influence the roadmap and oversee customer-sponsored development projects. This is a high-impact role at the intersection of product, delivery, and customer engagement. Responsibilities Own the onboarding journey, including customer handover from Sales and the development of tailored onboarding plans. Deliver customer training sessions and workshops More ❯

public sector organisations. We're building on the open Matrix protocol-a decentralized standard developed by our team-to help organisations control their communication infrastructure. The Role As a Customer Success Manager (CSM) at Element, you'll lead the post-sale customer relationship, ensuring our customers achieve tangible value from our products and services. You'll be measured … by customer satisfaction, adoption, and retention, working across functions to help customers meet their business objectives while championing their needs within Element. You will collaborate closely with: Duration: This is a 6-month fixed-term role to cover a period of leave, with the possibility of becoming permanent if it's a great fit and circumstances allow. Pre-Sales … sales lifecycle. Account Managers to support renewal and account growth. Technical Account Managers to resolve technical barriers and drive adoption. Product Delivery teams to influence the roadmap and oversee customer-sponsored development projects This is a high-impact role at the intersection of product, delivery, and customer engagement. Responsibilities Own the onboarding journey, including customer handover from More ❯

to implement solutions globally with local presence. Job Title: · External : Project Manager Level: C3 or Senior Project Manager Level: SC1 · Internal : Consultant 3 or Senior Consultant 1 Reporting to · Engagement Manager Role overview: As Project Manager Level: C3 or Senior Project Manager Level: SC1 you will play an important role within the Project Management Function. The Project Management function … to bring credibility, structure and operational understanding to every engagement. They are accountable for delivering our scope to time, budget and quality, while working hand-in-hand with the customer’s Project Manager to ensure the success of the wider programme. Using their WMS background and real-world operational insight, they help facilitate and guide Design workshops, mentor their … governance and delivery discipline. This includes maintaining detailed project plans, RAID logs, action and decision registers, status reporting, phase-gate control and robust change management. Project Managers also support customer-led activities such as UAT, data preparation, operational readiness and business change, ensuring momentum is maintained and all parties remain aligned. Their leadership includes guiding and developing assigned project More ❯

to implement solutions globally with local presence. Job Title: · External : Project Manager Level: C3 or Senior Project Manager Level: SC1 · Internal : Consultant 3 or Senior Consultant 1 Reporting to · Engagement Manager Role overview: As Project Manager Level: C3 or Senior Project Manager Level: SC1 you will play an important role within the Project Management Function. The Project Management function … to bring credibility, structure and operational understanding to every engagement. They are accountable for delivering our scope to time, budget and quality, while working hand-in-hand with the customer’s Project Manager to ensure the success of the wider programme. Using their WMS background and real-world operational insight, they help facilitate and guide Design workshops, mentor their … governance and delivery discipline. This includes maintaining detailed project plans, RAID logs, action and decision registers, status reporting, phase-gate control and robust change management. Project Managers also support customer-led activities such as UAT, data preparation, operational readiness and business change, ensuring momentum is maintained and all parties remain aligned. Their leadership includes guiding and developing assigned project More ❯

to implement solutions globally with local presence. Job Title: · External : Project Manager Level: C3 or Senior Project Manager Level: SC1 · Internal : Consultant 3 or Senior Consultant 1 Reporting to · Engagement Manager Role overview: As Project Manager Level: C3 or Senior Project Manager Level: SC1 you will play an important role within the Project Management Function. The Project Management function … to bring credibility, structure and operational understanding to every engagement. They are accountable for delivering our scope to time, budget and quality, while working hand-in-hand with the customer’s Project Manager to ensure the success of the wider programme. Using their WMS background and real-world operational insight, they help facilitate and guide Design workshops, mentor their … governance and delivery discipline. This includes maintaining detailed project plans, RAID logs, action and decision registers, status reporting, phase-gate control and robust change management. Project Managers also support customer-led activities such as UAT, data preparation, operational readiness and business change, ensuring momentum is maintained and all parties remain aligned. Their leadership includes guiding and developing assigned project More ❯

troubleshooting steps and results in the case management system. The engineer will manage their personal queue of open cases and continually follow up to ensure timely incident resolution and customer satisfaction. The engineer will proactively identify and take steps to resolve or eliminate recurring incident types and participate in process improvement and knowledge documentation to positively impact customer … promptly and document incidents accurately and simultaneously into the case management system. Monitor and enforce system security guidelines for clients, in particular where they involve Azure resources Provide exceptional customer service to all clients. Proactively support and maintain effective user relationships by educating clients on system operations and applications. Utilize existing knowledge bases to research, resolve, and respond to … e-mail in a timely manner, in accordance with incident management standards. Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity. Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and More ❯

phase of evolution. With a focus on becoming even more present, modern, and beloved by customers, the brand is ready to continue its journey of thoughtful expansion and refreshed customer engagement. A highly effective digital trading function will be integral to this next phase, and we are looking to hire a Head of Digital Trading who will define and … analytical and results-oriented digital leader. The Head of Digital Trading will be responsible for maximising the performance of our digital channels [website and app], ensuring we deliver exceptional customer experiences while driving sustainable sales and profit growth. Define and deliver the overall digital trading strategy, aligned with business objectives. Own digital sales, margin, conversion and customer journey … continuous improvement of onsite merchandising, navigation, search, checkout, and overall conversion optimisation. Oversee test-and-learn initiatives, including CRO and A/B testing, to improve trading metrics and customer satisfaction. Partner with Buying, Merchandising, Marketing, Creative, Digital Development and Technology teams to ensure a joined-up approach to digital growth that constantly strives to inspire our customers, showcase More ❯

delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from Legacy platforms, and aligning technology decisions with global compliance standards. Core … Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build Real Time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for More ❯

values accountability, working synergistically with one another, being inclusive of different perspectives, approaching all solutions & problems with compassion and empathy - we want to hear from you! The Opportunity: The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues … and collaborating with cross-functional teams to maximise customer satisfaction and revenue growth. What You'll be Doing: Strategic Account Management Develop and execute account plans to ensure client success and identify growth opportunities. Own customer onboarding, ramp, and full life cycle achievement including contract renewal Find Upsell, Cross sell, and Expansion opportunities and win additional business Maintain … weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Accounts and Churn Customer Advocacy and Issue Resolution Serve as the primary contact for escalated issues, collaborating internally to resolve challenges. Collaborate with stakeholders across all departments to solve complex customer issues. Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services More ❯

SAAS, Artificial Intelligence Location - Central London/Hybrid Salary & Benefits - £30,000 to £60,000 (depending on experience) + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working) Job Type - Customer Success Manager, Project Manager, Customer Support, Full-time, Permanent Recruiting graduate level to 2+ years experience in a legal role. A global leader in the legaltech market is … countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customers current contract … as part of a team. - Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience. - Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement. - Comfortable with learning and utilizing new software and technology More ❯

Customer Success Lead - Capital Markets Clients Location: Belfast/Hybrid Type: Full-time Industry: Technology Training Are you an experienced client success professional with a passion for building strong, strategic relationships? Would you like to lead key customer engagements with global capital markets clients, helping them maximise the value of innovative technology training solutions? My client, a leader … in the technology training industry , is seeking a Customer Success Lead to oversee relationships with a portfolio of high-profile financial and technology clients. This role is ideal for someone who thrives on partnership, delivery excellence, and driving measurable outcomes for clients. Role Overview As a Customer Success Lead , you'll take ownership of client success across several … learning programmes, lead client strategy sessions, and guide internal teams to exceed client expectations. Working closely with senior stakeholders, you'll help shape the company's approach to client engagement as it continues to grow within the capital markets sector . Key Responsibilities Act as the primary point of contact for key clients, ensuring satisfaction, engagement, and long More ❯

Customer Success Lead - Capital Markets Clients Location: Belfast/Hybrid Type: Full-time Industry: Technology Training Are you an experienced client success professional with a passion for building strong, strategic relationships? Would you like to lead key customer engagements with global capital markets clients, helping them maximise the value of innovative technology training solutions? My client, a leader … in the technology training industry , is seeking a Customer Success Lead to oversee relationships with a portfolio of high-profile financial and technology clients. This role is ideal for someone who thrives on partnership, delivery excellence, and driving measurable outcomes for clients. Role Overview As a Customer Success Lead , you'll take ownership of client success across several … learning programmes, lead client strategy sessions, and guide internal teams to exceed client expectations. Working closely with senior stakeholders, you'll help shape the company's approach to client engagement as it continues to grow within the capital markets sector . Key Responsibilities Act as the primary point of contact for key clients, ensuring satisfaction, engagement, and long More ❯

Customer Success Lead - Capital Markets Clients Location: Belfast/Hybrid Type: Full-time Industry: Technology Training Are you an experienced client success professional with a passion for building strong, strategic relationships? Would you like to lead key customer engagements with global capital markets clients, helping them maximise the value of innovative technology training solutions? My client, a leader … in the technology training industry , is seeking a Customer Success Lead to oversee relationships with a portfolio of high-profile financial and technology clients. This role is ideal for someone who thrives on partnership, delivery excellence, and driving measurable outcomes for clients. Role Overview As a Customer Success Lead , you'll take ownership of client success across several … learning programmes, lead client strategy sessions, and guide internal teams to exceed client expectations. Working closely with senior stakeholders, you'll help shape the company's approach to client engagement as it continues to grow within the capital markets sector . Key Responsibilities Act as the primary point of contact for key clients, ensuring satisfaction, engagement, and long More ❯

Customer Success Lead - Capital Markets Clients Location: Belfast/Hybrid Type: Full-time Industry: Technology Training Are you an experienced client success professional with a passion for building strong, strategic relationships? Would you like to lead key customer engagements with global capital markets clients, helping them maximise the value of innovative technology training solutions? My client, a leader … in the technology training industry , is seeking a Customer Success Lead to oversee relationships with a portfolio of high-profile financial and technology clients. This role is ideal for someone who thrives on partnership, delivery excellence, and driving measurable outcomes for clients. Role Overview As a Customer Success Lead , you'll take ownership of client success across several … learning programmes, lead client strategy sessions, and guide internal teams to exceed client expectations. Working closely with senior stakeholders, you'll help shape the company's approach to client engagement as it continues to grow within the capital markets sector . Key Responsibilities Act as the primary point of contact for key clients, ensuring satisfaction, engagement, and long More ❯

based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. … practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture More ❯

ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. As a Lead Digital Analytics & Optimisation Consultant, you will lead the digital analytics strategy for a number of our enterprise clients, enabling … into their product development and decision-making, ensuring that their digital platforms deliver measurable business value. Alongside this,you'llhelp shape experimentation andpersonalisationstrategies that support direct channel growth and customer engagement. Role responsibilities Contribute to RFPs and new business pitches on analytics and product data strategy. Build clear, differentiating proposals for clients. Demonstrate solution value through business cases, proof … of concepts, and compelling analytics use cases. Strategy & Advisory Define KPI frameworks across business, customer, and operational measures. Develop digital analytics roadmaps to enable data-driven product backlogs and maximise platform value. Recommend best-fit product analytics solutions (Adobe Analytics, GA4, Contentsquare, Fullstory, Quantum Metric, Qualtrics, DataDog, Similarweb, Power BI, Looker, Tableau). Guide clients in platform setup and More ❯

on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that enhance our digital presence and improve customer engagement. We provide insurance to over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means … are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by More ❯

on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that enhance our digital presence and improve customer engagement. We provide insurance to over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means … are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by More ❯

on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that enhance our digital presence and improve customer engagement. We provide insurance to over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means … are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by More ❯