4 Customer Experience Jobs in Brighton

Hybrid/Remote . A fantastic opportunity to join this entrepreneurial and forward thinking travel business where you will be responsible for optimising the customer experience and commercial opportunities through the development, implementation and utilisation of Online Tools. Product Manager Responsibilities Implementing new online booking tools into the … on travel and sustainability. Support with the implementation of CRM tools where they integrate with client/online booking tools. Product Manager Skills Required Experience working with travel technologies and an understanding of GDS, PNR's, the use of API's and mid-back office applications. At least … booking from reservation and invoice to payment and reporting. Analytical and commercially astute. Excellent communicator. Product Manager Additional Details A competitive salary dependant on experience to be discussed on application Ideally a hybrid role from West Sussex offices but remote working may be considered for someone with the right more »

team activities. Your success in this role will be measured by your ability to meet NPS targets, promptly handle and close tickets, deliver outstanding customer service, and proactively address issues to ensure timely resolution. Join our team and embark on a rewarding journey of professional growth and achievement within … respond to inquiries, and proactively identify potential issues and risks Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience Monitor customer satisfaction metrics and take proactive steps to improve customer retention and growth Identify opportunities for upselling and cross … as well as Cloud9 Contract requirements Support onboarding and training of clients in the use of our systems as well as our CST processes Experience Required: Excellent communication skills, both written and verbal Strong problem-solving skills and a proactive approach to identifying and resolving issues Positive, can-do more »

of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. Job Description We are looking to hire a permanentTechnical & Governance Consultant. We're looking for someone with experience and knowledge of … of legislative, regulatory or process change. Defining, developing and delivering continuous processes and systems improvements, to ensure that all our teams always deliver first customer service. Utilising data and case studies to provide the business area with relevant findings regarding trends from claims activity, audits, complaints and appeals. Contributing … to company and Group Protection wide projects and process reviews to deliver product, customer experience and system improvements. Develop, define and deliver processes and systems to ensure that all customer data is dealt with in a compliant manner. Qualifications Someone who loves sharing knowledge with others, someone more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »