51 to 75 of 216 Customer Experience Jobs in England with Remote Work Options

systems and components. Operating from the very early phase of a vehicle programme, working cross functionally throughout design, development, manufacturing, launch and during the customer experience. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for … to achieve targets in all areas. Ultimately, the role will contribute to the delivery of Quality targets for each vehicle line Skills Required: Previous experience of problem solving tools e.g. Root Cause Analysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in … Design/Manufacturing Previous experience of Vehicle Launch or Plant Vehicle operations Production Management including experience of delivery of problem resolutions in Manufacturing & Service. Excellent Analytical Skills and enthusiastic, an individual able to deliver results under pressure Experience Required: To be able to be part of a more »

Role : Digital Copywriter Job Type: Permanent Location: Peterborough (Hybrid) Ready to utilise your knowledge and experience in creating high-quality UX and functional copy? Are you looking for an exciting opportunity to work closely with UX, design and tech teams to improve the content creation and delivery process? Make … Proofread existing copy, paying particular attention to consistency and brand tone of voice. Develop outstanding and high-quality content to support superior and personalised customer solutions, enhance user engagement and retention, as well as improve the promotion of digital solutions in the most efficient way. Take ownership, manage, and … the clients, stakeholders, and team. Sub-edit content written by colleagues and stakeholders. Apply the right tone of voice, house style, content strategy, and customer experience principles and best practice. Accept and provide constructive feedback while understanding the constraints of the business making sure the content meets the more »

interact with a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape our future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies. Key Accountabilities/Responsibilities : Develop new and improve existing models of customer behaviour … under the direction of the data manager within the team. Be that churn models, time series forecast models, value assessment of the customer base or other more specific and target models. Contribute to develop new and improve existing segmentations that can used in marketing activity and across the business … and describe customers. Deploy models into production so they can be consumed by other analytical teams across the business. Deliver complex descriptive and predictive customer behavioural analytics. Bring external thinking to the Company by maintaining an awareness of analytics usage in retail and other sectors and by keeping abreast more »

expertise in e-commerce strategies and website management, you will be responsible for optimising our online store's performance, planning trade activities, and enhancing customer engagement. Responsibilities Oversee the day-to-day operations of our US Shopify Website, ensuring smooth functionality, user experience, and performance optimisation. Manage product … our external A/B testing agency to plan and execute a high-impact testing plan, including reporting on results and rolling out optimisations. Customer Experience and Retention Champion a customer-centric approach by ensuring a seamless shopping experience, from browsing to checkout, and post-purchase … planning, briefing and building Email & SMS communications to our US Database with the goal of maximising repeat purchase and lifetime value. Essential Skills Proven Experience running Trade and Ecom within the US Market Comfortable analysing data to drive actions Experience working in a fast paced environment Ability to more »

will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of … Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support … if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours more »

Description We are looking for a MI Analyst to join the Customer Services MI Team who will be responsible for delivering management information and insight to support our departmental and company objectives. This role reports into the Insight Team Manager within the Customer Services Division. The successful individual … variety of regular Business as usual reporting. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Provide on-going analysis and visualisations for key stakeholders. Manage priority lists and working to deadlines. Using visualisation software … decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. Ideally you will have experience in using customer & operational data to drive recommendations that deliver commercial and operational gains. Including manipulating large data-sets, using different programming tools more »

the strategic development, design and implementation of the shared care record across the ICS to support better health and care, improved patient outcomes and experience, and better value and affordability. Contribute to the strategic leadership of the procurement, development, deployment, reengineering, optimisation and integration of the shared care record … of citizens across Greater Manchester. Here at HInM we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We are positively challenging traditional … working space. We combine remote working with two days a week on site in our state-of-the-art offices. If you want to experience working for an organisation that is empowering teams to create a positive working culture in a supportive and safe environment, making their staff feel more »

problems by carefully reviewing and analysing the business, functional and technical requirements Work across Transformation Organization and business teams to Provide a seamless internal customer experience Identify, prioritize, and plan technology enabled process improvement demand Manage delivery of product backlogs arising from process improvement demand Identify, evaluate, and … like you to have/be: A proven track record working as a Solution Architect and a concise understanding of current architectural best practices Experience in SAP and non-SAP enterprise integration Technologies and tools e. g. MS Azure, Dell Boomi etc. Experience in articulating, presenting and communicating … MM, PM, FICA, IS-Oil in S/4 HANA 1909 and higher business suite Software full Lifecycle Management and Software Release Management Demonstrable experience managing/coordinating cross-functional teams Preparing and providing SAP solution demonstrations to the team, business partners and leadership, including end user support Experience more »

it comes to manufacturing consumer products through new and innovative channels. The have already disrupted the market having manufactured a number of future facing customer products that enable them to stay ahead of their competitors, grow their brand internationally and reach a wider customer base. They are currently … seeking a Head of Engineering/Head of Software Technology who will join them and become responsible for leading the development of new customer products, technology strategy, delivery of products and services across multiple B2B channels. You will collaborate with the wider technology functions (hardware, firmware and software, innovation … hub) to ensure a clear and aligned target architecture for B2B solutions. You will be working on the software behind customer products that are been designed by the innovation and hardware teams. These should be future facing concepts that deliver new products to much a wider customer base more »

hosted on Oracle Cloud Infrastructure (OCI), built for Oracle Fusion Cloud Applications. Our Services deliver pre-built data models for ERP, HCM, SCM, and CX applications. Additionally, we have offerings that provide semantic layer KPIs and metrics, and modern visualizations that provide analytical and actionable insights to the Business User. … cloud capabilities and tools, with a focus on OCI tools, process, and configuration. Perform daily tasks in accordance with process, compliance and regulatory standards. Experience: Experience with Cloud Platforms: Configuration, operations, tools and process. Providing Cloud Platform networking, infrastructure, and service support. Methodical approaches to troubleshooting and solving … databases. Championing a culture of continuous improvement and innovation within the DevOps team Gain and maintain UK Gov security clearance. Preferred Qualifications 4+ year experience of running large scale customer facing web services. Cloud Platform experience, such as OCI ,AWS, Azure, or GCP compute, storage, and network more »

Here at EMIS we are looking for a Customer Service Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. With our technology product FourteenFish specifically tailored for different healthcare professionals, were supporting everyone from GPs, paramedics, nurses, and midwives to practice … managers, trainees and appraisers. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across UK professionally diagnosing and resolving issues within our bespoke software. This is the perfect opportunity if you are looking to break … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of more »

should be a determined and hungry problem solver who enjoys finding solutions to electro-mechanical and robotic issues with a keen focus on the customer experience, willing to make a decisive impact on the success and expansion of a company that innovates in a sector that is in … below the key responsibilities of the position : Performing scheduled systems monitoring via alerts and dashboards monitoring. Carrying out maintenance during monthly visits to different customer sites across the UK and mainland Europe. Undertaking complex diagnostics using specialist software tools, including pre diagnostics , which involves discussing client issues with them … with the team in the UK office and throughout Europe, sharing knowledge and discussing client issues. Maintaining a positive company image maintaining a professional customer-oriented image. Requirements A degree , HNC or HND/vocational training or relevant work experience in Electrical/Electronics/Electromechanics. Ability to more »

driving continuous improvement initiatives, supporting the delivery of improvements, coaching and developing the team, and embedding the continuous improvement and innovation culture across the customer division. You will Establish continuous improvement practice providing tools, frameworks and mentoring to the continuous improvement squads and practitioners. Coach the team to identify … areas for improvement and develop strategies to enhance operational efficiency and customer experience delivering results at pace. Work closely with cross-functional teams to identify process gaps, bottlenecks, and areas of improvement. Utilise Lean Six Sigma methodologies to analyse processes and implement improvements. Coach and mentor team members … to develop their continuous improvement skills and capabilities. Coach and mentor the team members on designing customer centric journeys and development of process maps. Monitor and track progress of improvement projects, ensuring timely delivery of desired outcomes. What will you bring to the role? Lean Six Sigma Black Belt more »

Adobe Experience Manager - Developer AEM, AEM Site, AEM Assets, Java, JavaScript, CX, UX, UI UK wide - Work from Home, Fully remote working @mecscomms is recruiting for a remote based, home working Developer, on Adobe Experience Manager (AEM) cloud application platforms. The role will build innovative AEM solutions & deliver … End technologies such as HTML5, CSS3, JavaScript, & jQuery, I'm keen to hear from you. Position: Software Engineer, Developer, Application Developer, Software Design, Architecture, CX, UI Purpose: Develop cloud applications & systems capability which enables the delivery of personalised marketing experiences, to individual audiences across various multimedia channels. The role will … . Technology: Adobe Experience Manager (AEM) including; AEM Site, AEM Assets, Forms, Guilds, Screens etc. HTML5, CSS3, JavaScript, jQuery, Java/Groovy programming, CX, UX, UI Location: Fully remote! Anywhere UK. Work from home Nature: Permanent, Full Time Hours: Monday - Friday 09.00 -17.30 Salary more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize their … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales … design solutions to overcome and streamline operational bottlenecks. You will communicate with key stakeholders at the client side overcoming objections with elegant solutions. Your experience in change management will shine to our clients, offering consultancy in overcoming lower level user adoption with ease and empathy. You will work in more »

a React Native Developer to make a huge impact on their projected growth and delivery of their mobile app. Key Skills: Strong React Native experience Strong Mobile experience - iOS Extensive experience in contributing to the frontend as well as the mobile side using JavaScript and React and … TypeScript You have a product mindset and care about the customer experience Comfortable working in a small engineering team with appetite to double in size Confident working across: React Native, Swift, iOS, TypeScript, React and JavaScript Requirements: Comfortable rolling out mobile app projects successfully Spearhead software system design … adherence to industry best practices Team player - Start up environment being a collaborative individual being versatile Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest on voicing their opinion on the mobile app more »

Here at EMIS we have an opportunity for a customer facing delivery focused Project Manager to join us on a permanent basis. We are a tech for good business, and everyone who works here genuinely makes an impact every day on the healthcare industry, what could be more rewarding … position, our Project Delivery team meet in our Leeds office on a quarterly basis. So, if you are someone with a passion for excellent customer experience and have exposure or experience with project management, then apply today! What you’ll do We are a busy team, managing … is no different here. You will work closely with the business to ensure that delivery of project work-streams are aligned to meet our customer requirements. Other key responsibilities and accountabilities will include; Work directly with the Customer’s project team to ensure agreed plans are in place more »

to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of … the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer satisfaction is enhanced through … aware of quality requirements Train Quality key professionals in best practices Work in close alignment with other Quality Leaders to ensure end-to-end customer experience improvement Provide operational leadership to the service organization Continuouslysearch for ways to improve the way we do business, deploy new initiatives, and more »

Management, Operations Management, and Azure. They are dedicated to enacting change, achieving outcomes, and building enduring relationships with their clients. You should have existing experience of Microsoft Cloud Technologies, M365, Azure and Windows operating system. Qualifications in these technologies would be desirable, but not required, although experience in … least 4 years is a key requirement. You will be a highly motivated, well organised with a ‘can do’ attitude, have a passion for customer service and a proven competency in IT infrastructure and end user support. Your role will be predominately be based in Basingstoke, although travel to … customer sites will be required as part of the role so you will need to have a full driving licence and have your own vehicle. Are you the right person for the job? Minimum of 4 years’ experience in an IT support environment, or a strong IT background more »

a leader in the digital learning industry! I am working exclusively with a forward-thinking commercial company to hire a Contact Centre Director with experience of driving high performance in a direct to consumer/D2C/B2C digital sales environment. Ideally in higher education but this is not … Centre Director to have: Proven track record of success in direct to consumer/D2C/B2C digital sales within a call centre/customer care/contact centre operations environment Experience of utilising AI and automation tools such as chatbots, RPA, IVR, virtual agents, workforce management....... Strong … leadership skills with the ability to build, develop, lead, inspire and motivate a team Familiarity with telephony/customer service/contact center/customer experience software and platforms Experience in digital learning, education and/or higher education would be ideal but not essential Why more »

Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment * An IT based qualification * A strong knowledge of PC hardware, Windows platform and application support * Excellent communication skills (both written … and verbal) with good customer service experience * Ability to take ownership of issues * Ability to formulate and express your own ideas to improve the level of customer experience provision * Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon more »

responsible for providing subject matter expertise and guidance to Business teams and and Partners that own the day to day management and safeguarding of customer information and protection of physical/logical assets of the company. Experience of working with and influencing various levels of management, building relationships … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. Will have clear subject matter experience within one or many security domains and an ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. Will have a high level, broad end to end understanding of our business more »

in deposits within the first two years, we are on a strong trajectory for future growth. We are seeking an experienced, solution-oriented, and customer-focused individual who thrives in an agile environment. The successful candidate will play a pivotal role in defining the Payments Experience product roadmap … overall business objectives. Join a leading global financial institution with a strong foundation for future growth Play a key role in shaping the Payments Experience product roadmap Work within a diverse and inclusive team passionate about new technology What you'll do: As our Payments Product Manager, you will … will lead one of our major front-end squads while also partnering with our European Expansion squad. Your role will involve defining the Payments Experience product roadmap, managing the in-market product, driving alignment with partner teams, and demonstrating an experimentation mindset. You will also ensure adherence to regulations more »

of the biggest logistical opportunities facing not just the company, but the entire industry. The Shipping division is looking for driven, results orientated and customer obsessed Onboarding Support Specialist to support and onboard French customers as well as improve onboarding processes. You will be directly responsible for impacting a … customer’s first experience of working with our business, working to KPIs that directly measure customer experience. The key responsibilities for the role revolve around supporting directly and indirectly (partnering with the sales team) throughout the customer's onboarding journey to allow our clients to start … shipping in France. This role is based in London, UK KEY RESPONSIBILITIES • Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping accounts and start shipping. • Support shippers and/or internal teams to set up rates, understand how to work more »

you want a change of pace and thrive in a dynamic, fast paced, innovative working environment? Do you have a passion for providing exceptional customer experience delivering projects to a variety of clients in different sectors? Would you like to be part of a first-class UK wide … is our key focus which is why we are looking to continue expanding our team with Project Management specialists who want an exciting and customer focussed role and to be part of a great team and organisation. What will you do in this role? Manage on a day-to … with our customers, as well as internal stakeholders providing documented key discussion items, action items, risks, issues and Highlight Reports. Understand, manage and communicate customer expectations. Plan and manage the allocation of consultancy resources to maximise the departmental chargeable utilisation and revenue. Ensure project risks are raised early and more »