1 to 25 of 65 Customer Experience Jobs in London with Remote Work Options

Role: Head of Customer Experience (CX) with UX Responsibilities Client: Financial services Type of role: Permanent Location: London - Hybrid Salary: up to £200k total comp Position Summary Reporting to the Chief Product Officer, the Head of CX is a senior role tasked with leading the company's customer … in the financial sector and familiarity with Product Led Growth (PLG) strategies will be highly valued. Key Responsibilities Develop and execute a comprehensive CX strategy that includes significant UX design responsibilities, ensuring a seamless, engaging user interface and overall customer journey. Drive customer engagement at every level … across the customer journey, implementing improvements to boost satisfaction, loyalty, and advocacy. Collaborate with product management, development, marketing, and sales teams to integrate CX and UX insights into product development and marketing strategies. Establish and monitor CX and UX KPIs, leveraging data to drive decisions and continuous improvement initiatives. more »

Job title: Business Analyst (Digital Marketing & Customer Experience) Industry: Travel & Technology Location: London (hybrid, in the office 2/3 days a week) Are you ready to make a meaningful impact in a dynamic, global environment? Look no further! We are working with a renowned global company with … a portfolio of 30 esteemed brands, spanning across 70 countries worldwide. As they continue to invest in enhancing their customer experience and refining their operational systems, we're seeking a talented Business Analyst to join the team. As a Business Analyst, you'll play a crucial role in … understanding and addressing business needs by leveraging technology solutions. Your responsibilities will include refining customer service, supporting business growth, and improving operational efficiency. You'll be encouraged to actively engage with stakeholders to identify true business requirements and ensure successful implementation of solutions. Collaboration with diverse teams across the more »

This company is looking for an experienced Digital Analytics Manager to join the company to manage a team of talented analysts and help improve customer experiences across all their platforms. They are looking for someone with expertise in digital analytics and customer behaviour to improve customer satisfaction … experience, and the overall performance and success of the business. THE ROLE Oversee the collection, analysis interpretation of data from various digital channels and platforms. Lead a team of digital analysts to foster professional growth. Provide insights and recommendations to optimize marketing campaigns, user experience, and product development. … Define key performance indicators and measurement frameworks to track and evaluate digital analytics performance and improve customer experience across platforms. YOUR SKILLS AND EXPERIENCE Experienced with Adobe suite is required – Adobe Analytics, Adobe Target etc Proven experience leading a team Extensive experience in digital analytics more »

into actionable commercial recommendations. The new Consultant will champion insights in the business and will create real client impact in customer experience (CX), marketing strategy, product/service strategy or Go-To-Market. The role would involve structuring and conducting qualitative research, in-depth interviews and analysing data … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … trusted advisor to our clients, understanding their goals and working to ensure their continued success with the Bueno Platform by delivering the best possible customer experience from onboarding through the life cycle of the client. You’ll be joining at an exciting time as a senior member of more »

UX Writer needed to join our dynamic cross-functional product creative team, collaborating with experts in CX, UX, UI, Research and Service Design. The opportunity: This is an exciting role where you’ll get to write and script the customer experience in response to customer and business … needs. We’re looking for someone who loves finding ways to solve challenges and improve the customer experience with content. Automotive experience is an advantage. You will help to define and implement content strategy, shape and guide tone of voice for our clients and use research to … create compelling content. You’ll play a vital role in helping us to define our own content strategy, as well as influencing the user experience, and evolving tone and content for our clients. What you’ll be doing: Shape the product experience through tone of voice and language. more »

We are looking for an Insight Executive & Analyst to support the delivery of a new customer service platform at one of the world’s top consumer electronics brands. You will join on a 12 month contract and will be responsible for managing the day-to-day operations of platform … surveys and feedback, drawing conclusions from data to meet the strategic business goals for 2024. This role will: Evaluate customer experience data on a regular basis Manage the operations of the internal platform savers and feedback including tracking and monitoring progress Work closely with various internal teams to … design and develop questionnaires, complete analysis and report writing. Interpret data and storytelling to senior stakeholders, providing resolutions/solutions to meet customer requirements. Identify key areas to increase the efficiency of processes and implement feedback touchpoint. Support the implementation of the platform and provide training for the dashboard. more »

technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and … clients through analysis of data, networking with internal teams and providing insights on client-to-business interactions and improvement of the quality of the customer experience through product support and handling customer complaints and feedback. The customer success manager will work closely with Account Managers helping … them to deliver planned growth by ensuring high levels of customer satisfaction. A few of the Key Duties and Responsibilities Build strong, long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way. Establishing clear client retention goals, milestones more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 To work in a team who manage all aspects of market research, customer segmentation, first part data build … up and consumer activation along the customer journey for all brands across this companies' group. Fuelling the ambition to put data at the heart of decision making and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the customer data platform. The ideal candidate will understand customer facing businesses, have ROI driven digital marketing acumen, be data fluent more »

Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer … Management, to work in a data centric, dynamic engagement role to help customers better leverage their client’s technology and helping us achieve our Customer Success mission of “accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to … drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you’ll do: Drive adoption and value: During the customer journey, review and diagnose adoption more »

To apply for this role you need to have at least 1 years' direct experience as a Customer Success Manager. If you've led a team and have worked in SaaS that's a bonus. Unfortunately, we will reject every application that doesn't meet the above criteria. … Company Description Anecdote is seeking a Customer Success Manager to join our highly experienced and global team. As an early member of our company, you'll have a disproportionate impact on accelerating our mission of transforming customer experiences worldwide. About Anecdote So, what do we do? Anecdote brings … all your customer feedback together - from app reviews and support chats to surveys and social media - for super easy analysis in one dashboard. Our AI-engine then analyzes and extracts actionable insights, empowering team’s from companies like Grubhub, Calo, Ruggable and Uber so they can deliver a better more »

Builder.ai is looking for a Customer Product Owner - "Productologist" to join our Delivery team in London in a full time role working in a hybrid capacity with 3 days spent in the office. About Builder.ai We're on a mission to make app building so easy everyone can do … bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild About the Role Productologists at Builder.ai play a key role turning our customer's dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating … guiding and advising on the use of our reusable code Blocks to develop the customer's app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer more »

agency or client-side background looking to take on a new challenge and be the secondin command for a creative function? Have you got experience managing or mentoringa team? Have you had experience managing a varied workload of design tasks including Animation? Then this role could be for … the team due to an increased workload and a fantastic 2023. They had a record-breaking 2023 and 2024 is focused on growing their customer base on a global basis, they are currently in multiple regions such as the UK, EU, US and South America. This role will be … for leading a team of Digital Designers (2) and focusing on the management of all BAU Digital activities. As they focus on growing their customer base they need to make sure customer experience the brand in the right way so they want tofocus on landing pages, banners more »

the most challenging issues facing our users, manage prioritisation, create specs and deliver great user experiences. You’ll collaborate across the organisation with Sales, Customer Success, Marketing, UX and Engineering teams and industry experts to help achieve BlissContract’s vision. We want you to question assumptions and drive our … backgrounds. What you’ll be doing: - Driving product development, from idea to launch, of products and features within BlissContract’s platform - Improving the onboarding experience of BlissContract customers - Developing a deep empathetic understanding of our diverse users by conducting research, user interviews, data analysis, experiments and usability testing - Using … Defining and tracking key KPIs/metrics, sharing learnings to multiple internal and external stakeholders - Use this data to find opportunities to innovate, improve customer experience and increase adoption. - Being passionate about all things product and helping maintain a product culture across the business Requirements: - Experience in more »

strategies and solve their most important business challenges. You'll provide our customers with advice on digital change, helping them to exploit the business experience cloud to strengthen their brand and grow their business, and look for the value between Creative and Document Cloud. As a core member of … the Pre-Sales team, you'll collaborate with and support our Sales organization, and work closely with our wider Technical, Consulting, and Customer Success teams. The ideal candidate will have a blended technical and digital marketing background with a good eye for presentation and compelling demonstrations. You'll have … of expertise in digital technologies and marketing trends Ability to translate insight into a simple, coherent strategy that responds to a given client brief Experience in using resources such as trend reports, audience research, and market reports Participate in client workshops, presentations, and other working sessions as required. Collaborate more »

this Business Process Consultant role, you can expect to: Leverage digital solutions (preferably leveraging Salesforce cloud OMS solutions) to create truly personalised and seamless customer experience solutions Collaborate with teams within the IOA practice to develop practice capabilities and contribute to the practice's growth Develop and undertake … Digital process experience improvements with hands-on experience in Order Management systems in retail and/or retail healthcare Lead and undertake analysis of current business processes and performance metrics to identify areas for improvement and automation To apply for this role, your soft skills, expertise, and experience should include: Experience in Digital Process Operations and Automation from the perspectives of business and technology in order management Experience leading and managing digital programmes (preferably leveraging SFDC OMS cloud) in Retail and/or Retail Healthcare organizations Large experience in Operational Excellence as a subject more »

Adobe Experience Manager - Developer AEM, AEM Site, AEM Assets, Java, JavaScript, CX, UX, UI UK wide - Work from Home, Fully remote working @mecscomms is recruiting for a remote based, home working Developer, on Adobe Experience Manager (AEM) cloud application platforms. The role will build innovative AEM solutions & deliver … End technologies such as HTML5, CSS3, JavaScript, & jQuery, I'm keen to hear from you. Position: Software Engineer, Developer, Application Developer, Software Design, Architecture, CX, UI Purpose: Develop cloud applications & systems capability which enables the delivery of personalised marketing experiences, to individual audiences across various multimedia channels. The role will … . Technology: Adobe Experience Manager (AEM) including; AEM Site, AEM Assets, Forms, Guilds, Screens etc. HTML5, CSS3, JavaScript, jQuery, Java/Groovy programming, CX, UX, UI Location: Fully remote! Anywhere UK. Work from home Nature: Permanent, Full Time Hours: Monday - Friday 09.00 -17.30 Salary more »

a React Native Developer to make a huge impact on their projected growth and delivery of their mobile app. Key Skills: Strong React Native experience Strong Mobile experience - iOS Extensive experience in contributing to the frontend as well as the mobile side using JavaScript and React and … TypeScript You have a product mindset and care about the customer experience Comfortable working in a small engineering team with appetite to double in size Confident working across: React Native, Swift, iOS, TypeScript, React and JavaScript Requirements: Comfortable rolling out mobile app projects successfully Spearhead software system design … adherence to industry best practices Team player - Start up environment being a collaborative individual being versatile Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest on voicing their opinion on the mobile app more »

to hear from you! At E.ON Next, you'll have the opportunity to leverage your skills in Databricks and PySpark to tackle operational and customer experience-related challenges, driving impactful solutions in a dynamic and collaborative environment. Join us in revolutionising the energy sector and building a sustainable … Data Scientist at E.ON Next, you will be at the forefront of transforming raw data into actionable insights that drive business growth and enhance customer satisfaction. Your primary responsibilities will include: Managing end-to-end data science projects, from problem formulation to model deployment. Effectively communicating complex technical concepts … data scientists. Foster a culture of innovation, best practices, and peer-review within the team. A bit about you: ● Minimum 4 years’ hands-on experience as a Data Scientist ● Proven experience managing projects end-to-end, with tangible results. ● Strong communication skills with the ability to engage with more »

to hear from you! At E.ON Next, you'll have the opportunity to leverage your skills in Databricks and PySpark to tackle operational and customer experience-related challenges, driving impactful solutions in a dynamic and collaborative environment. Join us in revolutionising the energy sector and building a sustainable … Data Scientist at E.ON Next, you will be at the forefront of transforming raw data into actionable insights that drive business growth and enhance customer satisfaction. Your primary responsibilities will include: Managing end-to-end data science projects, from problem formulation to model deployment. Effectively communicating complex technical concepts … data scientists. Foster a culture of innovation, best practices, and peer-review within the team. A bit about you: ● Minimum 4 years’ hands-on experience as a Data Scientist ● Proven experience managing projects end-to-end, with tangible results. ● Strong communication skills with the ability to engage with more »

to hear from you! At E.ON Next, you'll have the opportunity to leverage your skills in Databricks and PySpark to tackle operational and customer experience-related challenges, driving impactful solutions in a dynamic and collaborative environment. Join us in revolutionising the energy sector and building a sustainable … Data Scientist at E.ON Next, you will be at the forefront of transforming raw data into actionable insights that drive business growth and enhance customer satisfaction. Your primary responsibilities will include: Managing end-to-end data science projects, from problem formulation to model deployment. Effectively communicating complex technical concepts … data scientists. Foster a culture of innovation, best practices, and peer-review within the team. A bit about you: ● Minimum 4 years’ hands-on experience as a Data Scientist ● Proven experience managing projects end-to-end, with tangible results. ● Strong communication skills with the ability to engage with more »

Designer **Location:** Uxbridge, London, UK (Hybrid working) **About the company:** My client is a luxury consumer goods company, who are committed to delivering exceptional customer experiences through their digital platforms. As part of their ongoing growth, they are seeking a talented Lead UX/UI Web Designer to join … UX/UI Web Designer, you will spearhead the design efforts across our web platforms, collaborating closely with the Senior Manager for Ecommerce and Customer Experience, as well as various teams within International Marketing. Your primary focus will be on delivering outstanding user experiences, optimising conversions, and ensuring … members of the UX design team. Conducting competitive analysis and identifying areas for improvement. Adhering to design standards, guidelines, and best practices. ** Skills and Experience Required:** 5+ years of experience in UX/UI design, preferably within the luxury consumer goods industry. Proficiency in Adobe XD, Figma, or more »

boost journal subscription revenue through optimised pricing and market expansion, while fostering collaboration across teams to meet revenue targets. With a focus on enhancing customer experience and loyalty, you'll innovate retention strategies, refine renewal processes, and streamline publishing operations for maximum efficiency. What the company offers: Salary … between £55,000 - £68,000 depending on experience 25 days holiday (excluding bank holidays) 2 additional days off for cultural, religious or family commitments Hybrid working with ca. 1 day a week in the office Free weekly office lunches Access to company doctor And many many more (full details … to increase subscription revenue by improving renewal rates, expansion into new markets, and pricing optimisation. Main accountabilities: Leading cross-functional teams spanning Sales, Marketing, Customer Service, and Finance, fostering cooperation to achieve revenue objectives Innovating retention tactics and analyse subscription churn to reduce losses and enhance customer engagement more »

effective support service to customers in the resolution of support cases and the completion of a variety of other tasks required to support their customer base. To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate Investigate, process and document application defects passed to … the Application Support team Handle customer escalations, taking ownership of complicated issues and always keeping customers updated of progress Investigate, document and present to the Team Leader process improvements that enhance the customer experience You will be responsible for your own personal development plan which must include … both product/technical knowledge as well as soft skill development Requirements: Thorough knowledge of Agresso (Unit4 ERP) Finance. Any experience with Logistics, PCB or HR/Payroll would be desirable Experience of supporting multiple clients would be advantageous Strong communication skills and fluent in English (verbal and more »