1 to 25 of 266 Customer Experience Jobs in London

accurate and timely manner. Sub-contracting samples for outsourced analysis and transferring samples between sites. The role holder will be expected to ensure the customer experience is maximized through accurate and timely performance of duties relating to receiving customer samples and outsourcing for sub-contracted analysis. Key … Act as a technical support to outsource pricing and testing requirements with sub-contracting labs. Outsource pricing with subcontracting labs to ensure we fulfil customer requests. Preparing POs via IFS and updating the PO log. Liaising with sales to ensure they are aware of updated/new pricing for … sub-contractors. Where required provide cover and support to the overall sample registration function. Qualifications Minimum of HND or equivalent experience Relevant experience in a similar role Additional Information APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and more »

ensuring that all e-commerce orders are processed and fulfilled efficiently Assess website performance indicators and suggest areas of improvement for conversion rate and customer experience Support with the research and development of new tools, programmes or ways of working which could improve efficiency Requirements: 1-2 years … e-commerce experience, including familiarity with inventory management, website maintenance, and e-commerce analytics, ideally with Shopify Strong organizational and time management skills Excellent communication skills, both written and verbal Proficiency in Microsoft Office and Google Suite Experience with web development is a plus Knowledge of digital marketing … and SEO techniques is a plus Experience in the luxury retail industry is a plus Bachelor's degree in Business, Marketing, or related field What We Offer: Mentorship from senior managers within the business Independent working with career development in a varied role Beautiful London HQ offices next to more »

A brilliant opportunity for a talented STEM Graduate who loves the idea of a customer-facing role, or an experienced support professional, to join a market-leading disruptive software technology firm in London working as a Customer Support Engineer. Offering excellent training, career progression, and prospects, this is … opportunity to work for a rapidly expanding machine learning software house. On a daily basis, you will be working as the first response to customer issues, triaging problems, and liaising with the technical teams through to resolution. Location: Central London– 3 days in office/2 days remote Salary … + healthcare, pension etc. Requirements for Customer Support Engineer: Excellent academics including a 2.1 bachelors or 1st class degree in a STEM related discipline such as Mathematics, Physics At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). more »

by G2 as one of the top performing products in the industry. CORE VALUES One Team. One Redwood. Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT In the role of PM for JSCAPE, you will work … areas and give overall direction on features and requirements from conceptual stages through product life-cycles to meet operational, financial, and organizational objectives. Analyze customer feedback and usage metrics to identify key pain points Think big and continuously pitch new product ideas to grow product, core platform & SaaS usage. … Use product analytics for data driven decision making. Drive requirement definition, customer experience design, product roadmap and prioritization. Manage resource planning and product priority. Manage team efforts in deliverables, overseeing initiation, prioritization, and scoping projects or features in partnership with Engineering teams. Identify and resolve issues that may more »

delivery, business development, staff engagement, delivery assurance and advisory of strategic direction. You will understand and appreciate our Strength in Balance model, which promotes Customer Success (excellent customer experience, proactive engagement), Strong Organisation (prudent P&L management), and Empowered People (developing people). Our Core Values are … prepared to meet the demands of a growing organisation. Commercial focus: Contributing to Sales and Pre-sales activities including proposals, Terms of Reference documents, customer presentations, demonstrations, and proof of concepts. Technical Leadership: Provide technical vision and leadership for software engineering across multiple locations, ensuring alignment with Version … with other DDC Heads of Capability, Technology Principals, Sector Heads, Delivery Managers and Portfolio Directors to ensure joined up approach and contribute to high customer satisfaction scores. Budget and Staff Management: Responsible for managing the budget and staffing effectively, ensuring optimal chargeability and demand management across capabilities. People development more »

Handling other online marketplaces, including eBay, with the possibility of expanding into new marketplaces to promote our growth. You Holds 1-2 years of experience overseeing a range of products on the Amazon platform, with a solid grasp of the Amazon environment. Proficient understanding of Amazon Advertising and hands … on experience managing successful PPC campaigns across Sponsored Products, Sponsored Brands, and Sponsored Display. Skilled at examining and interpreting data, recognising patterns or inefficiencies to achieve favourable outcomes in a dynamic and competitive setting. Highly skilled in Microsoft Excel for handling and processing extensive datasets to accomplish the aforementioned … enhance profitability, and meet key performance indicators (KPIs). Enthusiastic about e-commerce and online sales, paying close attention to detail to enhance the customer experience and create comprehensive content for product pages. Eager to streamline and enhance existing business procedures and product performance. Capable of innovative thinking more »

This company is looking for an experienced Digital Analytics Manager to join the company to manage a team of talented analysts and help improve customer experiences across all their platforms. They are looking for someone with expertise in digital analytics and customer behaviour to improve customer satisfaction … experience, and the overall performance and success of the business. THE ROLE Oversee the collection, analysis interpretation of data from various digital channels and platforms. Lead a team of digital analysts to foster professional growth. Provide insights and recommendations to optimize marketing campaigns, user experience, and product development. … Define key performance indicators and measurement frameworks to track and evaluate digital analytics performance and improve customer experience across platforms. YOUR SKILLS AND EXPERIENCE Experienced with Adobe suite is required – Adobe Analytics, Adobe Target etc Proven experience leading a team Extensive experience in digital analytics more »

people are our life blood. We’re nowhere without them. Quality is a hygiene factor, commitment wins hearts. WHO ARE ECLIPSE? Eclipse is a customer experience agency. We help our clients craft brilliant and high-performing digital customer experiences with their websites and products. We deploy skills … in design, psychology, testing, optimisation, technology, and research to iteratively improve customer journeys to drive business outcomes for our clients. ABOUT THE ROLE, RESPONSIBILITIES & DUTIES Overview We are looking for a highly analytical and curious person to join our consulting team as an Experimentation/CRO Consultant, reporting into … better and demonstrating those techniques in a hands-on way (eg through workshops or working closely with their teams). Getting ‘hands on’ with customer data, digging into large data sets to find insights and customer problems to help form experimentation idea backlogs. As a result, you will more »

own fibre network and owns the process end-to-end, giving them full control and responsibility over their network, delivery, infrastructure, and the whole customer experience. What you’ll be doing: The Senior Account Manager will be responsible for identifying new business opportunities and new business development within a … set vertical to grow the customer base, increasing revenues via self-generated sales. Working closely with marketing, network, CSM and the build teams to seek out and maximize all sale opportunities, the Senior Account Manager will bring their expertise, and previous client relationships to the role, quickly becoming the … to person within the organisation when identifying and strategizing opportunities for business growth within that specified sector. Day to Day: You will be the customer facing representative in your specialist industry. You will build relationships with the key stakeholders in the industry showcasing the benefits of the organisation and more »

online sales and presence. This role requires an analytical mindset, a deep understanding of e-commerce platforms, and a passion for driving growth and customer satisfaction. This role requires a blend of marketing knowledge, strategic thinking, leadership skills and commercial acumen to navigate the complexities of the eCommerce landscape. … and breathe our core values. Responsibilities include but are not limited to: -Managing the day-to-day handling of our brand's Shopify user experience and other marketplaces to maximise KPIs (revenue-per-session, CVR, profit-per-session, AOV, etc.) -Work with internal and external web resources to ensure … existing customer journeys are optimised and consistently improved, and spot opportunities for new customer acquisition funnels that drive incrementality. -Creation of new research-driven customer acquisition funnels that support improved new-customer acquisition efficiency, AOV, and LTV. -Support with commercial objectives through website optimisations - such as more »

be able to immeasurably improve the product teams’ ability to resolve user issues. You must be product savvy, resourceful, patient and come with exceptional customer service skills. It's a priority for us that every user interaction works in the way it was designed to, so you need to … Put simply, you must love helping people! Much of this role involves engaging with internal and external users, whether that be in Product, Sales, Customer Success, or Engineering. So, aligning across multiple teams and the ability to deal with many different personalities and priorities is a key skill. We … analyses and recommendations about trends from user feedback to identify areas for new product opportunities and feature requests that can be made to improve customer experience and highlight these to the Product team. Follow up with clients where necessary once issues are resolved to evaluate satisfaction Build strategic more »

friendly choices. To achieve this, we have invested in a pioneering, bespoke IT platform, allowing us to continually evolve our insurance solutions and improve customer experience! This role is key to business as you will be responsible for devising and implementing improvements to our pricing and underwriting solutions … combining deep subject matter expertise with analytics. You will provide insight into performance to prioritise and inspire change to improve customer and commercial outcomes. Skills and experience we’re looking for: Some previous experience undertaking a Pricing or Risk Modelling role within an Insurance setting Strong commercial … so much to offer when it comes to being an Aviva colleague. Starting salary between £55,000 and £65,000 (depending on location, skills, experience, and qualifications) Bonus opportunity - 10% annual salary Actual amount depends on your performance and Aviva’s. Generous pension scheme - Aviva will contribute up to more »

driven by this centralised, global Data Science function. The team is led by a group of inspirational Directors, whose ongoing ambition is to improve customer experience and overall business performance. They are achieving this through the use of data science and advanced analytics across in store and digital … you will deliver data science projects around things like building recommendation engines, conversion models, while helping the digital marketing teams to understand when a customer will buy or return an item. You will also be supporting decisions around making website changes to drive a change in customer behavior. … chance to flex your skills to improve eCommerce for this brand, as they work to reach ambitions to further modernise and improve their digital customer journey. The culture and pace is ferocious, so the ability to adapt to various stakeholder requests, and perform to a high level within a more »

Role: Head of Customer Experience (CX) with UX Responsibilities Client: Financial services Type of role: Permanent Location: London - Hybrid Salary: up to £200k total comp Position Summary Reporting to the Chief Product Officer, the Head of CX is a senior role tasked with leading the company's customer … in the financial sector and familiarity with Product Led Growth (PLG) strategies will be highly valued. Key Responsibilities Develop and execute a comprehensive CX strategy that includes significant UX design responsibilities, ensuring a seamless, engaging user interface and overall customer journey. Drive customer engagement at every level … across the customer journey, implementing improvements to boost satisfaction, loyalty, and advocacy. Collaborate with product management, development, marketing, and sales teams to integrate CX and UX insights into product development and marketing strategies. Establish and monitor CX and UX KPIs, leveraging data to drive decisions and continuous improvement initiatives. more »

per day inside IR35 Main Responsibilities as a Midweight UX UI Designer Collaborate with design and product teams to map end-to-end customer journeys across various touchpoints, aiming to enhance the overall customer experience. Produce social media assets and ad creatives in line with brand guidelines. Align … team to identify challenges, seize opportunities, and measure impact, utilising creative skills to develop sketches, visual references, prototypes, and design specs for product experiences. Experience & Skills Required 5 years of professional experience, backed by a comprehensive portfolio showcasing design projects. Strong grasp of User Experience (UX) design more »

and leading the right projects to drive improvements to those clients in terms of service delivery Must have significant client/senior stakeholder management experience in the financial services industry. Must be comfortable working in a highly functionalised global organisation with excellent collaboration skills Must be capable of quickly … meetings. Identify opportunities for service improvement and respond to client feedback. Actively work with IT peers to promote client focus and deliver an exceptional customer experience. Support requests for client oversight and due diligence. Your Experience Essential Proven Client Relationship Management and/or IT Service Management experience … clients and stakeholders Skills in problem solving and logical thinking Ability to work in a fast-paced environment and adaptable to continuous change Desirable Experience of Financial Services IT environment Understanding of SS&C products and services ITIL V3 (or above) Foundation EEO Statement/Non-agency Disclosure We more »

with clients, internal teams and with Sales & Trading. Complete daily nostro and depot reconciliations. Issue interest claims and process incoming claims. Promptly deal with customer inquiries via phone and email and deliver a world class customer experience Build strong relationships with clients, Operations teams and sales/… procedures are kept updated Perform sundry duties as requested by management Opportunity to train and coach other team members Other Qualifications/Skills/Experience: Understands the lifecycle of a Specified Pools trade and Secondary and New Issue CMOs Knows what Accrual periods are on MBS Securities Understands how … As part of the general management of their function, Executives are accountable to deliver against TD's five shared commitments: Ø Think like a customer; provide legendary experiences and trusted advice Ø Act like an owner; lead with integrity to drive business results and contribute to communities Ø Execute more »

to be a great place to work and develop in further. THE ROLE The role is an Analytics Manager, leading their acquisition and existing customer first line strategies. Day to day responsibilities include but are not limited to: Extracting valuable insights from data and leveraging them to guide decision … making across customer, market, industry, and commercial domains. Analyzing the potential and recent introductions of features and products to assess their impact on customer satisfaction and financial performance. Developing and delivering reports, metrics, and measures to track savings, efficiency, and performance. Collaborating with software engineers, product designers, and … operational teams to optimize customer experiences. Presenting intricate data analyses and distilling pivotal insights for the Savings team and senior management. Utilizing data-driven approaches to inform commercial decision-making processes. Developing a comprehensive understanding of savings markets dynamics to interpret changes in metrics and business models. Supporting growth more »

Central London that has a vision to transform access to sport globally . We’re on a mission to provide the best sports booking experience in the UK . We do this by providing high quality customer experiences on our search and booking marketplace, Playfinder, that gives 1M+ … our dedication to improve the lives of both operators and players, and we carry this burden by striving to provide the best technology and customer service to both sides of the market 🧬 Change-Makers - We want people who won’t accept the status quo, but who find a way … looking for an Client Services Associate who, led by our Head of Sales & Account Management and managed by our Account Executive, will own our customer and client support channels over phone and email, support our client/venue onboarding process, and deliver an unrivalled customer service experience. Key more »

delivery, taking responsibility for the security aspects, working your team to best understand and manage risk through appropriate methods to deliver an excellent E2E customer experience. *Must be ELIGIBLE for SC Clearance* Essential Experience: • A proven track record, of working with one or more of the main cloud … AWS, Google Cloud or Microsoft Azure cloud architect professional qualifications • ISC2 CISSP accreditation or equivalent internationally recognised membership • Demonstratable background in security architecture including experience in designing and implementing technology solutions using firewall, secure networks, IDS/IPS, and IDAM systems • A firm grasp of the threat actors and … mitigations for technology risks and a keenness for learning and keeping pace with technology and ways of working • Experience of leading the design & architecture of cloud capabilities, including managing operational risk and assurance • Hands-on-experience working in roles across all phases of the portfolio, programme and project more »

over the next 5 years. THE ROLE: This role involves overseeing all operational activities from controlling GP, implementing processes, increasing productivity, and improving the customer experience. The Operations Manager role is responsible for Operations, Supply Chain, Purchasing, Warehouse, Logistics, Invoicing and Credit Control. This is a strategic and proactive … and accountability Recruit, induct, onboard new starters Manage ERP system and improvement opportunities Adopt a culture first approach Be a brand ambassador PREFERRED SKILLS: Experience in the construction industry/knowledge of plumbing, heating & electrics Understanding cultures in foreign countries Competent with ERP systems A qualification in Operations Management … Efficiency/Lean, or People Management ROLE REQUIREMENTS: 3+ years’ experience in a similar role Proficient in application of Lean principles Challenger mindset to continually improve procedures Experienced in web, CRM and ERP integrations Experience in implementing/managing 3PL locations Experience is setting up easy to more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 Please note all applicants require full and indefinite right to work in the UK as this client is unable … to provide sponsorship To work in a team who manage all aspects of market research, customer segmentation, first part data build up and consumer activation along the customer journey for all brands across this companies’ group. Fuelling the ambition to put data at the heart of decision making … and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the more »

requirements, translate them into user stories, and maintain the project and product backlog Drive product development and iteration cycles, ensuring that the product meets customer needs and delivers business value The Project Manager will work closely with the internal and external teams to deliver the project in support of … along with product knowledge fundamentals: Prioritise stakeholder requirements and align them with product goals Understand business needs to guide project decisions and enhance client experience Implement agile practices like backlog management and iterative development Effectively convey project and product vision, priorities, and progress to all stakeholders Identify and mitigate … align product vision with business objectives, secure resources, and chair weekly status and steering committee calls Engagement activities will require the candidate to demonstrate: Experience with Microsoft Azure Cloud, Dynamics CRM, Power Platform and Automate is essential with working experience of previous delivery of D365 solutions Experience more »

for e-commerce strategy feeding into company growth objectives. - Briefing and managing web development agencies to deliver a road map that supports an enhanced customer experience of the website. - Manage all aspects of e-commerce including onsite content, marketing, and trading. - Responsible for management of D2C sales and … growing customer LTV via casefurniture.com including all associated technologies. - Responsible for all e-commerce sales reporting and reconciliation. - Management of B2B assets via the Digital Asset Management platform - Preparing and reporting to the directors on e-commerce performance. - Responsible for budgetary management and reconciliation of all e-commerce related … activity. - Manage and execute paid acquisition strategy with specialist Paid Media agencies, monitoring results, ROI and new customer growth. - Responsible for all key consumer initiatives – eg. partnerships, offers, reviews and workflows. - To support the wider sales and management teams. - Management of the stock inventory on website and EDI connections more »

Customer Data Scientist - London Office/Hybrid working 2 days PW in office - 12 Month FTC - Salary negotiable dep on experience Up to £60,000 - J12775 Please note all applicants require full and indefinite right to work in the UK as this client is unable to provide sponsorship … To work in a team who manage all aspects of market research, customer segmentation, first part data build up and consumer activation along the customer journey for all brands across this companies’ group. Fuelling the ambition to put data at the heart of decision making and investing in … our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experienced, passionate and highly motivated Data Scientist who will help discover the information hidden in vast amounts of customer more »