1 to 25 of 834 Customer Experience Jobs in the UK

a brand ambassador for Amazon Fresh and represent them in a friendly and professional way, aligned to their brand values and high-bar for customer experience. Conduct research into opportunities within the area and proactively contact these leads. Promote Amazon Fresh’s in-store offers to potential customers, by … building strong relationships with Businesses and customers. An adaptable and proactive person always thinking of new ways to achieve goals. Drive and resilience Previous experience in promoting a brand and building a customer base. Self-starter with strong planning & organisational skills. Strong focus on results and achieving targets more »

positive and productive working culture, through their ability to lead, inspire, motivate, develop and manage their people to deliver exceptional levels of quality and customer experience whilst meeting all relevant operational and business KPIs. Working closely with all key stakeholders within the campaign this role will be based … s tools and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs Builds relationships and always works closely with own team and key stakeholders to achieve optimum performance and engagement levels, supporting the … will be provided on appointment) Teleperformance TOPS training (will be provided on appointment) Product Training on client account (will be provided on appointment) Work Experience 2 years’ management experience in a back office or contact centre environment, or 3 years’ management experience in another high-paced industry more »

Tyres, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a … given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too. Skills and experience Fantastic leadership and team management skills within the automotive or similar industry Experience delivering high customer satisfaction and displaying effective management. Engaging … and motivational, coaching-based approach to team development and able to provide in the moment training. Experience of meeting compliance standards across Health and Safety Experienced with high sales turnover and managing KPI’s Excellent communication skills, verbally and written. IT Proficient, with the willingness to learn in-house more »

Customer Service Specialist – Banking & Financial Services Teleperformance certified as great place to work UK in 2023! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting … opportunities in our Banking and Insurance sector – no previous experience necessary. Start Dates : Various 2024 Salary : £11.44 per hour Location : Office Based in Glasgow Shifts : Varying shifts (Part Time not available) Training : 1-4 weeks Contract : Permanent Background Checking : Right to Work in the UK Criminal Record Check Credit … programme Pension Scheme Something Extra Discounted holidays, flights and hotels Discounted utility bills Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days – 20% off 25% off O2 and 20% of EE Mobile Contracts Sony – 20% off Mobile Phones Ray-Ban – 20% off Skills needed to more »

analysts, social media experts, PMs, and client service leads. We work together to help people-centric health brands deliver new business value through new customer experiences. Whether connected content programmes, mobile apps, digital services, or social communities, we use digital and emerging technologies to help healthcare brands build loyalty … drive growth Partner with client teams to help them establish line of sight to growth, and to use data to enhance their commercial and customer strategies to achieve that growth Understand specific workflows, tools and processes, and use that strong working knowledge to support client impact. Build strong partnerships … other project collaboration tools A relationship builder, cultivating strong client partnerships, and are passionate about helping clients innovate and re-imagine the ideal health experience Persuasive and clear in your communications, and have gravitas when you present Well versed in healthcare communications, modern marketing best practices, and digital engagement more »

Contract | £30,000 Equivalent Salary Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. The successful candidate will be responsible for the strategy, design, and implementation of the end-to-end customer experience for more »

ideas and expertise in innovative and exciting ways. We are making positive impact with our amazing clients, through our capabilities in Consulting, Products & Platforms, Customer Engagement and Digital Media. Part of Publicis Groupe, and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to … work with some of the world’s leading brands. Digitas. Experience the power of connection. Our Commitment Digitas is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship … life and enabling the marketing strategies and experiences we design. Using technology, data & operations to connect onsite experiences to offsite marketing that deliver improved customer experience through consistent and frictionless experiences. Furthermore, helping clients to define, deliver and operate robust optimisation programmes that scale and grow as our more »

Project Director 101 Wood Lane, London, W12 7FW Company Description Digitas Health London is the People-Powered Health agency: we exist to improve the experience of healthcare through connected engagement. We do this by relentlessly championing the needs of real people, designing for the behaviours we want to change … analysts, social media experts, PMs, and client service leads. We work together to help people-centric health brands deliver new business value through new customer experiences. Whether delivering creative campaigns, connected content programmes, mobile apps, digital services, or social communities, we use digital and emerging technologies to help healthcare … a programme management role across an exciting multi-agency, multi-brand workstream. This is a client-dedicated role. The right candidate will have proven experience on a range of digital and strategic projects, will like to keep a finger on the pulse of everything that is happening on client more »

analysts, social media experts, PMs, and client service leads. We work together to help people-centric health brands deliver new business value through new customer experiences. Whether connected content programmes, mobile apps, digital services, or social communities, we use digital and emerging technologies to help healthcare brands build loyalty … Description As a Senior Project Manager with Digitas Health, you will be the one to connect the dots on a range of creative, digital experience and digital strategy projects, doing your part every day to make great ideas and experiences come to life with a great team, and to … develop your Project Management skills through the hands-on support and supervision of our project management leads. Qualifications You will be able to show experience operating as a PM ready for the next step up, or a fully ledged SPM, in an agency environment An interest in working within more »

Oversee product set-up for launches, product categorisation including tagging products for filters, on-site navigation and optimising search functionalities to enhance product discovery, customer experience, and ultimately to drive conversion rates. Optimize on-site search experience using Algolia, leveraging the personalisation tool, AI feature and synonyms … for the most optimised search experience for customers. Ensure key landing pages on the site align with where users are landing and with current priorities. Regularly analyse website performance data to inform strategies these strategies. Provide the wider marketing team with tested product and landing page links for emails … the planning, set-up, and ongoing optimisation of commercial activities and promotions in alignment with marketing and trading plans. The Requirements Minimum 3 years' experience as part of an E-commerce team, preferably at a fashion or lifestyle brand. Good understanding of online trading and a strong working knowledge more »

Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital marketing leader to execute and more »

Associate Director, CX Strategy 101 Wood Lane, London, W12 7FW Company Description Digitas Health London is the People-Powered Health agency: We help brands engage with people to deliver ideal health, now. We design transformative experiences that move people further along the path to health at any moment. By putting … and other sister agencies in London, Windsor and around the world. Learn more about DH at www.digitashealth.com. Job Description We are looking for a CX Strategist who marries customer experience planning with business storytelling, to join a client-dedicated team within our agency. In this role, you will … flex across digital and face to face channels. Specifically, you have 7+ years of related strategy and/or planning experience, covering digital, CX, and/or CRM Experienced working on multiple workstreams with a familiarity and comfort working within an agile environment Ability to work on multiple levels more »

alignment with our overarching digital transformation goals. Your expertise in business analysis will contribute to the development of innovative solutions that optimize processes, enhance customer experiences, and drive business growth. Key Responsibilities: Business Requirements Gathering : Lead the process of eliciting, analysing, and documenting business requirements for digital transformation projects. … within digital transformation projects. Lead cross-functional teams through requirements gathering workshops, solution design sessions, and user acceptance testing. If you have 5+ years’ experience in a Business Analyst role, a good understanding of business systems and ERP implementation experience – this could be the role for you! Join more »

Are you passionate about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. … role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current … tech stack and Sage products to drive resolution and seamless handover Develop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU) Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high more »

In addition to validating the project requirements are met, the Test Engineer will focus on how the product can and should be ‘Used’ (the Customer Experience), rather than how the individual components of the product work. The PA Test Engineer will work closely with the Project Team to … of Test Reports and provide recommendations for improvements. The candidate requires high attention to detail, a methodical problem-solving mindset, with proven hands-on experience testing electrical products. They will have experience planning, prioritising and managing their workload, with the expertise to identify the work required and the … project requirements, specifications & supporting materials. · Proactively identify test conditions and acceptance criteria to Validate ‘ How to use ’ the product, maintaining focus on the User Experience . · Identify & plan how to test the products connected to additional Marine products using VHF, NMEA0183, NMEA2000, Wi-Fi, Bluetooth etc. · Identify and deliver more »

correlations, and communicate insights and recommendations to business stakeholders. • Utilize advanced machine learning and AI techniques to develop predictive models for improving business processes, customer experience, and operational efficiency. • Conduct exploratory data analysis to identify opportunities for data-driven decision-making and formulate hypotheses for testing. • Design and … and transparency. What You Will Need • Bachelor's degree in computer science, data, statistics, mathematics, or a related field. Master's degree preferred. • Proven experience as a Data Analyst, Data Scientist, or in a similar role with a focus on data modeling and analysis. • Strong expertise in data modeling … such as entity-relationship diagramming, dimensional modeling, and data normalization. • Proficient in SQL and database management systems (e.g., MySQL, Oracle, Snowflake, etc.). • Demonstrated experience and familiarity with emerging technologies, including IoT and AI. • Proficient in data visualization tools such as Tableau, Power BI and Sigma. • Experience with more »

into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, Skills and Experience required To be considered for the role, you'll need: To have a broad understanding of Infrastructure, specifically covering: an understanding of systems management … You? The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience). A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with more »

on our a range of platforms on our Content Management System. As part of our Digital function, you will liaise regularly with our User Experience, Design and User Acceptance Testing teams, as well as stakeholders across the business to ensure we are delivering the best experience for our … new capabilities working with development teams on technical topics relating to content development. What Do We Need From You? The ideal candidate will require experience in digital content development and will be skilled in using features and capabilities available in Sitecore and Adobe Experience Manager, with a minimum … of strong experience in either. This is essential. You will need to have a strong experience as a business user, of a Content Management System capabilities and features, to create, edit and publish webpages and online content as well as a basic understanding of HTML and CSS. You more »

Security team, you will lead the pre-engagement, scoping, design, and delivery of consultancy engagements - providing oversight, support, and guidance to ensure an outstanding customer experience. As an experienced and credible technical expert, you will be responsible for building on existing or establishing new customer relationships and demonstrating … in maintaining our standing as a leading Microsoft Cloud partner. Main duties and responsibilities Strategic Solution Design: Technical authority within a Cyber engagement. Understand customer challenges and design solutions leveraging Microsoft technology to meet customer requirements. Provide technical expertise during pre-sales engagements, including presentation delivery, architectural design … and solution demos. Customer facing role, supporting sales to deliver sessions both virtually and in person. Pre sales responsibility for consulting and managed services. Pipeline Development and Opportunity Generation: Support sales with early pipeline generation through customer envisioning sessions and cyber strategy engagements. Look for opportunities to proactively more »

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … to build quality solutions You’ll have: A passion for Software Testing and sharing your knowledge A wide knowledge of testing techniques and practices Experience with UI and API automation tools, e.g. Cypress, Selenium. A love of working as part of team and helping it improve Curiosity and a … A logical mind that enjoys using technical know-how to problem solve The ability to find solutions in tricky situations collaborating with others Previous experience and/or a working knowledge of Azure. It would be great if you have: Experience of a programming language (Java, C#, Python more »

scientists, and data engineers in spearheading initiatives aimed at fortifying our data infrastructure, optimising processes, and revealing insights that propel business growth and heighten customer satisfaction. Key Responsibilities: Develop and execute a robust data strategy aligned with organisational goals, employing advanced analytics and machine learning methodologies. Oversee the conception … culture of collaboration, innovation, and excellence. Collaborate closely with cross-functional teams to pinpoint opportunities for leveraging data to drive business value and enrich customer experiences. Establish and monitor key performance indicators (KPIs) to gauge the effectiveness of data initiatives and guide strategic decision-making. Remain updated on industry … for ongoing enhancement and innovation. Requirements: Bachelor's or Master's degree in Computer Science, Data Science, Statistics, or a related field. Demonstrated leadership experience (8-10+ years) within a data-focused organisation, preferably in a technology-driven setting. A track record of successfully developing and implementing data more »

processes to strengthen efficiencies • Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience • Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently For Staffing requirements: • Facilitate the … or staffing supplier, or issues that require the involvement of senior Magnit resources. • Manager Magnit Direct contractors What You Will Need • 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position • A customer-oriented, self-motivated … to approach situations from an analytical mindset to generate a logical conclusion; • Exposure to billing processes in a MSP environment will be a plus • Experience with VMS Fieldglass will be beneficial • Strong MS Office Suite (specifically Excel, Outlook, Word and PowerPoint) and Web-based resources; • Bachelor’s degree in more »

Permanent: UX Lead - £50k - £75k (Depending on Experience) - East Midlands The Company: The most iconic retailer on our UK High Streets (in my opinion but probably also quite accurate) are looking for a UX Lead to join their incredible team. The Role: As the UX Lead , you will be … responsible for managing end-to-end user experience projects and the running of workshops. You will be the focal point for User Research, focusing on online analytics, a/b testing and customer surveys to help deliver the best possible customer experience. You will be a mentor … with stakeholders at all levels is an absolute necessity for this role. The Person: As the UX Lead , you will have 5-8 years experience within UX Design. This includes 2-4 years experience within a leadership role. Skillset: Strong senior leader with strong User-Centred Design Experience more »

The Seed Warehouse, Hertford, UK Salary: up to £70,000, depending on experience Zoocha is seeking a Lead UX Consultant within our growing cross-functional Experience Team. This is a new role within the agency, reporting directly to the Creative Director. Why we are hiring We are embarking … new creative, strategic and experience capabilities to complement our industry-leading Drupal design and build offering. We are looking for seasoned UX/CX and strategy practitioners to join the team and help us realise our vision and shape the future of experience design at a vibrant, growing … of analysing and interpreting data (e.g. GA4, Hotjar) and experience of conversion rate optimisation approaches and tools Significant experience creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc. Experienced creating user stories and product backlogs The ability more »

management systems connectivity, asset and building automation control and more! By leveraging real-time data insights, they empower businesses to make informed decisions, enhance customer experiences, and drive sustainable growth. As a Technical Solutions Engineer, you'll play a crucial role in ensuring the seamless integration and functionality of … Diagnose and resolve complex technical issues related to energy management systems, solar installations, building management systems, and other IoT applications Uphold practices to ensure customer satisfaction and engagement throughout troubleshooting and technical enquiry case Escalate technical cases for further exploration or conclusion Utilize systems tracking and database to log … all topics and statuses of technical cases Collaborate closely with cross-functional teams to feedback customer technical insights and issues to enhance product functionality and optimize user experience Develop and maintain crucial technical documentation on aftersales, customer service, technical product matters- used for internal and external customers more »