2 Permanent Customer Insight Jobs in Leeds

Customer Journey Manager Salary up to £46,000 depending on experience Hybrid Working – 2 days in office, Leeds. Contract - Permanent position Working Hours – Monday – Thursday 8.30am-5pm Friday 8.30am-4.30pm. Purpose of the job: Define and shape the customer journey strategy across all touch points, platforms and systems … Create a seamless and consistent customer journey at every stage and touchpoint of the customer lifecycle. Own, monitor and measure the end-to-end customer proposition, experience and performance of our customer journey Understand the customer's needs, preferences, and behaviours, and using this information … improve the customer experience and drive customer loyalty and satisfaction. Main Responsibilities: Develop comprehensive customer journey maps to understand and document the end-to-end customer experience Identify key touch points and moments of truth throughout the customer lifecycle Responsible for the end-to-end more »

Manager to drive quality of products in our growing community pharmacy function. You will have extensive experience driving the development of products through understanding customer insights and stakeholder requirements. If you want to be part of a company where you are valued and a role that allows you to … of the product management backlog, defining Epics and refining features to create a stable product roadmap which maintains a strategic focus in line with customer & stakeholder requirements. Other key responsibilities and accountabilities will include; Accountability for the end-to-end product lifecycle management Gather market research and customer … to internal and external stakeholders Using agile development principles, work collaboratively to define features, sequenced and delivered in a way that will deliver optimal customer and business value. Who you’ll be We need you to be an experienced Product Manager with a passion for innovation and developing products more »