1 to 2 of 2 Customer Insight Jobs in the South West

About The Role To be the visible champion of the use of customer data and insight (analytics & research) across Motability Operations so that it flows constantly across the business, shapes our thinking, illuminates choices, provokes challenge, and drives a culture of customer-focused, evidence-based decision making. … To develop and own the vision and strategy for Customer Research, Insight, and Analytics covering Customer Analytics (segmentation, modelling, profiling, measurement, and business intelligence) and Customer Research, both ongoing (Voice of the Customer, brand tracking) and ad hoc (deep dives and through our customer community). To work across the company, forging strong connections with leaders, proactively influencing them to use customer data and insight in the very high-value strategic decisions that are made infrequently and those that are made every day. To build, lead, coach, and inspire a team more »

passion for leveraging technology to drive business success, they empower insurance professionals with cutting-edge tools to enhance efficiency, streamline processes, and deliver exceptional customer experiences. As a pivotal member of their product management team, you will play a key role in defining, prioritizing, and delivering CRM features and … functionalities that align with their strategic objectives and exceed customer expectations. Product Owner Responsibilities: Product Vision and Strategy : Collaborate with stakeholders to develop and articulate a clear product vision and strategy for the CRM platform, ensuring alignment with business goals and customer needs. Roadmap Development : Lead the creation … prioritize initiatives and drive product evolution. Requirement Gathering : Work closely with customers, internal teams, and subject matter experts to gather and analyse requirements, translating customer insights into actionable product features and enhancements. Feature Prioritization : Define and prioritize user stories and product backlog items based on value, complexity, and strategic more »