1 to 25 of 113 Remote Customer Insight Jobs

Customer Insight Analyst - Hybrid UK - £36000 What is in it for you? As a talented Customer Insight Analyst you can expect: A supportive and adaptive culture Access to a structured training and career progression plan Opportunities to take the lead on critical projects and enhance your career Great salary - Up to £36,000 base and Package … of the worlds leading consumer brands across the digital commerce and retail experience software space. Due to continued growth and demand for their products they now urgently need a Customer Insight Analyst to join their team. Your role will be to support the Customer Success team by producing timely reports. This role would suit a Customer Insight Analyst who has a background Azure and Terraform. This is a part time for x3 days per week and as such the salary will be pro-rated. This role is Hybrid within the UK - the team do meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst More ❯

Product Strategy & Customer Insight Lead (EdTech/Assessments) London Hybrid/Remote (UK-based) £60-65k + benefits We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning. As Product Strategy & Customer Insight Lead , you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business. You’ll: Own and evolve the product roadmap, aligning tech with customer needs Conduct deep discovery with training providers to uncover pain points Drive engagement, adoption, and satisfaction through tailored solutions Translate customer feedback into actionable improvements Champion innovation, using … AI, automation, and analytics to inform decisions Lead initiatives that boost product value and market differentiation You’ll need: 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment) Strong commercial acumen and experience supporting sales strategy Technical literacy and confidence working with engineering or data teams Exceptional communication skills More ❯

THE COMPANY: A global technology and online marketplace business, well known for connecting customers and partners through innovative digital solutions. You'll be joining a forward-thinking Insight & Analytics team that plays a key role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and … a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour … and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer More ❯

is to uncover the story behind the numbers: what our customers need, what drives their behaviour, and how we can better serve them. You’ll blend data analysis with customer research to generate deep, actionable insights that shape product strategy. Working closely with Product, Design, and Customer Success, you’ll ensure every feature we build reflects real user … needs and delivers measurable impact. You’ll use Heap Analytics and other tools to turn product usage data and customer feedback into a clear, evidence-led understanding of the customer journey — from adoption to long-term retention. What You’ll Do Partner with Product Owners to define success metrics grounded in customer outcomes and needs. Combine product … analytics (e.g. Heap) with qualitative research (interviews, surveys, and customer feedback) to uncover what drives user behaviour, satisfaction, and engagement. Define, test, and validate hypotheses derived from product and customer data, turning observations into evidence-based recommendations. Lead customer research sessions, user groups, and feedback forums to bring the customer voice directly into product discussions. Continuously More ❯

is to uncover the story behind the numbers: what our customers need, what drives their behaviour, and how we can better serve them. You’ll blend data analysis with customer research to generate deep, actionable insights that shape product strategy. Working closely with Product, Design, and Customer Success, you’ll ensure every feature we build reflects real user … needs and delivers measurable impact. You’ll use Heap Analytics and other tools to turn product usage data and customer feedback into a clear, evidence-led understanding of the customer journey — from adoption to long-term retention. What You’ll Do Partner with Product Owners to define success metrics grounded in customer outcomes and needs. Combine product … analytics (e.g. Heap) with qualitative research (interviews, surveys, and customer feedback) to uncover what drives user behaviour, satisfaction, and engagement. Define, test, and validate hypotheses derived from product and customer data, turning observations into evidence-based recommendations. Lead customer research sessions, user groups, and feedback forums to bring the customer voice directly into product discussions. Continuously More ❯

Our Role The Analytics Manager will be responsible for ensuring all customer, marketing, and wider business customer-level analytics are scoped well, delivered accurately, on time, and to brief. Reporting into the Head of Insight & Analytics, they will be responsible for managing, motivating, and supporting the customer analytics team (currently 3, will be 4 DRs), and … communicating with the wider business to scope the right approaches to answering business questions, as well as cascading findings and recommendations. What youll be doing Be custodian of the Customer Data Platform (CDP) and manage data integrity of the data models, which are compiled to support Power BI reporting, as well as deep dive queries, conducted by the team. … Scoping effective measurement approaches and metric definitions, as well as helping prioritise ongoing customer data development Doing these through good working relationships with IT and managed service partners, as well as stakeholders across the business, to whom we serve our insight and reporting to. Management and continuous improvement of reporting via Power BI and empowering wider business teams More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with … OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with … looking for a passionate and experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You'll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks and deep learnings, incorporating product embeddings More ❯

Customer Insights & Systems Analyst Newly created role within a global business 35,000 - 40,000 Leeds/Hybrid - 3 days on site Ability to implement all new dashboards & reporting metrics across customer service, CRM system (hubspot) and order management Client Details Our client are a leading manufacturing business with a global footprint. With offices across Europe, the role … will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS Functions Description Capture and record customer data to understand Customer Service performance and outputs across data stream … including CRM (Hubspot) & ERP systems Create and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfaction Create and present reports based on customer activity and customer satisfaction to European Customer Service Managers & Head of European Customer Service Create data-driven recommendations to improve customer satisfaction, efficiency More ❯

Lead Product Manager Role: The Lead Product Manager will own the full product lifecycle from early-stage concept and strategy through to delivery, iteration, and long-term growth. Using customer insight and market intelligence, they will define product direction, ensure prioritisation aligns with commercial outcomes, and lead cross-functional product delivery teams to bring impactful solutions to market. … office + remote working Experience Required: Energy sector Skills & Experience Required: Essential Proven leadership experience in product management within complex digital product environments. Strong commercial and strategic mindset, balancing customer, market, and business priorities. Experience leading cross-functional teams within agile product delivery frameworks. Skilled in market and customer insight, value proposition design, and product validation. Confident More ❯

Lead Product Manager Role: The Lead Product Manager will own the full product lifecycle from early-stage concept and strategy through to delivery, iteration, and long-term growth. Using customer insight and market intelligence, they will define product direction, ensure prioritisation aligns with commercial outcomes, and lead cross-functional product delivery teams to bring impactful solutions to market. … office + remote working 🌍 Experience Required: Energy sector Skills & Experience Required: Essential Proven leadership experience in product management within complex digital product environments. Strong commercial and strategic mindset, balancing customer, market, and business priorities. Experience leading cross-functional teams within agile product delivery frameworks. Skilled in market and customer insight, value proposition design, and product validation. Confident More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll … join the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key drivers … of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong analytical More ❯

Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader … Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. … The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a More ❯

built an AI-driven platform that enables dealerships, finance providers, and insurers to make smarter, faster, and more profitable decisions. Our software powers intelligent vehicle pricing, inventory management, and customer retention strategies across thousands of users, with operations spanning Australia, New Zealand, Malaysia, and now expanding into the UK. Backed by global data partnerships and a relentless focus on … Starters and LinkedIn’s Top 25 Startups , AutoGrab is one of the fastest-growing tech companies in the region — and we’re just getting started. Role Overview As a Customer Support Specialist , you’ll be the primary contact for our customers — guiding onboarding, resolving enquiries, and building durable relationships that drive adoption and retention. This is a hands-on … phone-forward role ideal for people with call centre, customer support, or dealership service advisor backgrounds who love helping customers and can switch seamlessly between product support, follow-ups, and clear documentation. Key Responsibilities Customer Onboarding & Engagement Lead new customers through setup, configuration, and initial product training Making and adjusting bookings through leads and supporting with appointments planning More ❯

have experience leading end-to-end product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of a roadmap that positions Insulet for … functionally to deliver market-beating products on-time and on-budget, to advance Insulet's mission to improve the lives of people with diabetes. Responsibilities • Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities. • Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear … and strategy • Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working • Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams. Required Skills and Competencies • Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution More ❯

reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. … business updates. Highly organised, detail-oriented, and solution-driven. Key Attributes * Calm under pressure and confident managing multiple priorities. * Collaborative with strong stakeholder management skills. * Passionate about delivering excellent customer experiences. * Proactive, accountable, and always seeking improvement. More ❯

reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. … business updates. Highly organised, detail-oriented, and solution-driven. Key Attributes • Calm under pressure and confident managing multiple priorities. • Collaborative with strong stakeholder management skills. • Passionate about delivering excellent customer experiences. • Proactive, accountable, and always seeking improvement. More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to their environment, infrastructure … experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0 … of Web development, HTML, CSS, JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile methodology Microsoft Dynamics More ❯

Benefits A leading name in the sports betting industry is looking for a talented Data Engineer to help design, build, and scale data solutions that power trading, risk, and customer insight models. You’ll play a central role in transforming raw data into actionable intelligence, working closely with data scientists, quants, and business stakeholders to shape cutting-edge … in AWS using Python and SQL. Partner with analysts and quants to deliver reliable datasets for predictive modelling and pricing. Design and maintain data models supporting trading, risk, and customer behaviour analytics. Develop Power BI dashboards to provide insights across trading and product teams. Ensure high standards of data governance, quality, and scalability. Collaborate with product, trading, and technology … skills. Why join? Be part of a fast-growing sports betting business shaping the future of data-driven gaming. Direct exposure to modelling projects that influence trading, pricing, and customer engagement. Opportunity to work with a modern AWS cloud stack and cutting-edge data tools. Competitive salary, strong bonus potential, and career progression. A collaborative, high-performance culture at More ❯

help drive strategic use of data to support both Insurer Relations and Marketing teams. Sitting within the Analytics & Enrichment team, you will lead a team of analysts to deliver customer insight, selection models and performance analytics that inform decisions across our insurance brands. This role blends hands-on analytics with leadership, stakeholder engagement and innovation in Analytics and … techniques (eg logistic regression, clustering, GBMs) and the application of these in a commercial context. Advanced SQL skills with experience with Python and/or R. Solid understanding of customer segmentation and its applications. Excellent communication and storytelling skills, with the ability to influence senior stakeholders. Strong organisational and strategic thinking capabilities. Resilience, can work independently to deliver projects More ❯

This transformation is shaped around cross-functional product teams aligned to key mission areas such as Planning, Network Operations, Engineering, Aircraft Performance, Safety, and Airports. By integrating data-driven insight with advanced technology platforms, we aim to deliver smarter, faster decision-making, stronger operational performance, and an improved experience for both crew and customers. Our approach is designed to … priorities, and guiding multiple cross-functional squads. These teams, made up of engineers, and delivery partners, will rely on your leadership to ensure every product decision is grounded in customer insight, operational efficiency, and commercial value. You will play a key role in shaping how technology enables the airline’s growth, competitiveness, and customer experience at scale. More ❯

This transformation is shaped around cross-functional product teams aligned to key mission areas such as Planning, Network Operations, Engineering, Aircraft Performance, Safety, and Airports. By integrating data-driven insight with advanced technology platforms, we aim to deliver smarter, faster decision-making, stronger operational performance, and an improved experience for both crew and customers. Our approach is designed to … priorities, and guiding multiple cross-functional squads. These teams, made up of engineers, and delivery partners, will rely on your leadership to ensure every product decision is grounded in customer insight, operational efficiency, and commercial value. You will play a key role in shaping how technology enables the airline's growth, competitiveness, and customer experience at scale. More ❯

looking for a Product Owner to spearhead the development of high-value SaaS products within our client’s platform. This role is perfect for someone who combines technical savvy, customer insight, and strong business acumen. This role offers fully remote working, but applicants must be based in the UK with unlimited right to work. Occasional global travel may … be required. Day-to-day of the role: Define, prioritise, and refine the product backlog to align with customer needs and strategic goals. Collaborate closely with engineering, design, and QA teams to ensure timely delivery of high-quality features. Lead Agile ceremonies, including sprint planning, backlog grooming, and retrospectives. Work in tandem with Product Managers to ensure the product … roadmap supports company OKRs and customer outcomes. Engage directly with customers to collect feedback and foster continuous product enhancement. Guarantee that each product increment offers tangible customer value and complies with regulatory standards. Track performance metrics such as feature adoption, delivery cycle time, and product quality. Coordinate with go-to-market teams to prepare for releases and manage More ❯

looking for a Product Owner to spearhead the development of high-value SaaS products within our client’s platform. This role is perfect for someone who combines technical savvy, customer insight, and strong business acumen. This role offers fully remote working, but applicants must be based in the UK with unlimited right to work. Occasional global travel may … be required. Day-to-day of the role: Define, prioritise, and refine the product backlog to align with customer needs and strategic goals. Collaborate closely with engineering, design, and QA teams to ensure timely delivery of high-quality features. Lead Agile ceremonies, including sprint planning, backlog grooming, and retrospectives. Work in tandem with Product Managers to ensure the product … roadmap supports company OKRs and customer outcomes. Engage directly with customers to collect feedback and foster continuous product enhancement. Guarantee that each product increment offers tangible customer value and complies with regulatory standards. Track performance metrics such as feature adoption, delivery cycle time, and product quality. Coordinate with go-to-market teams to prepare for releases and manage More ❯

looking for a Product Owner to spearhead the development of high-value SaaS products within our client’s platform. This role is perfect for someone who combines technical savvy, customer insight, and strong business acumen. This role offers fully remote working, but applicants must be based in the UK with unlimited right to work. Occasional global travel may … be required. Day-to-day of the role: Define, prioritise, and refine the product backlog to align with customer needs and strategic goals. Collaborate closely with engineering, design, and QA teams to ensure timely delivery of high-quality features. Lead Agile ceremonies, including sprint planning, backlog grooming, and retrospectives. Work in tandem with Product Managers to ensure the product … roadmap supports company OKRs and customer outcomes. Engage directly with customers to collect feedback and foster continuous product enhancement. Guarantee that each product increment offers tangible customer value and complies with regulatory standards. Track performance metrics such as feature adoption, delivery cycle time, and product quality. Coordinate with go-to-market teams to prepare for releases and manage More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with … looking for a passionate and experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You’ll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks and deep learnings, incorporating product embeddings … and other advanced features to improve relevance and performance. Collaborate with CRM and regional marketing teams to align with campaign goals and customer segmentation strategies Own the full ML lifecycle—from model design to deployment and monitoring. Partner with engineering and data teams to ensure scalable solutions. Continuously monitor and improve model performance using data insights and feedback. REQURIED More ❯