26 to 50 of 58 Remote/Hybrid Customer Insight Jobs

Customer Success Advisor Location: Gateshead, Tyne and Wear Salary: £25,000 benefits Hours: Full time, office-based (1 day WFH available after 6 months) About the Company We're partnering with a fast-growing organisation within the UK's education technology sector. They are known for delivering innovative digital … collaborative environment where employees are encouraged to develop and contribute to continuous improvement. The Opportunity This is a great opportunity to join an established Customer Success team in a role focused on customer support, account coordination, and administration. As a Customer Success Advisor, you'll ensure customers ...

business function with an exciting future and to directly influence outcomes in key European markets. Key Responsibilites Commercial Insights & Strategy Proactively generate insights on customer behaviour, retention, churn, and lifetime value, identifying patterns and opportunities that improve the member journey and drive revenue growth. Deliver deep-dive analyses … scalable data products. Partner with central BI teams to align on standards, ensure quality, and share best practice in modelling and data governance. Product & Customer Insights Act as the analytical partner for the NCE product and CX teams, leveraging data to improve customer experience and influence product strategy. ...

sourcing standards, and ongoing performance management. Establish and manage product testing protocols, inspections, and relationships with global test laboratories Drive continuous improvement through data, customer insights, and performance metrics. Lead root cause analysis and corrective actions for quality or safety issues. Identify and deliver ROI improvements through smarter processes ...

product managers, driving AI-driven initiatives, and leveraging extensive experience in ERP financial systems to ensure the product meets market demands and exceeds customer expectations. The Senior Product Manager will work closely with engineering, sales, marketing, and support teams to achieve revenue and customer satisfaction goals, aligning with … Accounts Receivable Automation solution. Translate product strategy into actionable product roadmaps. AI-Driven Product Development Integrate AI technologies to enhance product capabilities and customer experience. Stay updated with AI advancements and incorporate relevant innovations into the product. Market and Customer Insights Conduct market research and customer interviews ...

product managers, driving AI-driven initiatives, and leveraging extensive experience in ERP financial systems to ensure the product meets market demands and exceeds customer expectations. The Senior Product Manager will work closely with engineering, sales, marketing, and support teams to achieve revenue and customer satisfaction goals, aligning with … Accounts Receivable Automation solution. Translate product strategy into actionable product roadmaps. AI-Driven Product Development Integrate AI technologies to enhance product capabilities and customer experience. Stay updated with AI advancements and incorporate relevant innovations into the product. Market and Customer Insights Conduct market research and customer interviews ...

## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We’re leading the charge against outdated contact center solutions, helping … transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential of Zendesk and elevate customer experience at every touchpoint.**What You’ll Be Doing:*** **Lead strategic solution design:** Partner with Sales to architect transformative, AI-powered customer experience ...

marketplace. Create and launch high-impact GTM campaigns, partnering with sales, product, and data teams. Define product roadmaps with Product Managers using customer insights and commercial goals. Plan and manage budgets for growth marketing activities, working closely with finance and performance teams. Own campaign performance tracking, providing actionable insights … skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You’ll Get 24 days annual leave (plus your birthday off!) → Increases by 1 day annually after 3 years ...

usability testing sessions). Design, script and analyse quantitative surveys, manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping. Present findings, recommendations and customer insights to senior decision makers. Help deliver a consistent user experience across a broad range of digital ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their customer experiences … better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses ...

globalen Wissen und den Werten der Plansee Gruppe verbindet. Responsibility for support further development, and optimization of our Microsoft Dynamics CRM system (Sales, Customer Service, Customer Insights) Independent analysis of technical requirements from Business Product Owners and CRM specialists and implementation of sustainable technical solutions (in coordination with … agile project environment? Then you are exactly the right fit for our IT team working with Microsoft Dynamics! Excellent knowledge of Dynamics 365 (Sales, Customer Service, Insights), plugin development (C#), and Dynamics UI development (JavaScript/TypeScript) Proven experience in customizing and configuring Dynamics 365, including ribbon customizations, form ...

globalen Wissen und den Werten der Plansee Gruppe verbindet. Responsibility for support further development, and optimization of our Microsoft Dynamics CRM system (Sales, Customer Service, Customer Insights) Independent analysis of technical requirements from Business Product Owners and CRM specialists and implementation of sustainable technical solutions (in coordination with … agile project environment? Then you are exactly the right fit for our IT team working with Microsoft Dynamics! Excellent knowledge of Dynamics 365 (Sales, Customer Service, Insights), plugin development (C#), and Dynamics UI development (JavaScript/TypeScript) Proven experience in customizing and configuring Dynamics 365, including ribbon customizations, form ...

client on an initial 6-month contract, working fully remotely. This role is suited to a hands-on functional consultant with strong experience across Customer Service, Field Service, and the Power Platform, capable of leading discovery, shaping solutions, and delivering high-quality CRM implementations in Agile environments. Key Responsibilities … Lead discovery sessions and translate business requirements into scalable Dynamics 365 CE solutions Configure and deliver solutions across Customer Service and/or Field Service modules (cases, SLAs, queues, work orders, scheduling) Design and implement Dataverse models, security roles, and business process flows Build and optimise Power Platform solutions ...

while clearing blockers and strengthening team health. Lead with technical proficiency—deeply understanding how things work to guide complex initiatives and improve developer and customer experience Accelerate velocity in zero-to-one product areas by fostering rapid experimentation, reducing ambiguity, and shortening cycle times Build alignment across adjacent teams … identifying dependencies and creating shared strategies. Use customer insights, data, and deep market analysis across target expansion nations to inform product decisions and shape broader organizational strategy, identifying barriers and accelerators to international adoption. Demonstrate leadership by pulling together people across functions, setting the pace, and inspiring the team ...

while clearing blockers and strengthening team health. Lead with technical proficiency—deeply understanding how things work to guide complex initiatives and improve developer and customer experience Accelerate velocity in zero-to-one product areas by fostering rapid experimentation, reducing ambiguity, and shortening cycle times Build alignment across adjacent teams … identifying dependencies and creating shared strategies. Use customer insights, data, and deep market analysis across target expansion nations to inform product decisions and shape broader organizational strategy, identifying barriers and accelerators to international adoption. Demonstrate leadership by pulling together people across functions, setting the pace, and inspiring the team ...

roadmap, from ideation and strategy to design, implementation, and continuous improvement Drive the implementation of new payment rails and features based on business data, customer insights, and company strategy Collaborate closely with Engineering and Design to build intuitive and compliant payment journeys Lead scoping and prioritization to deliver high … cultures Educational background in STEM, business, or economics; MBA, MS or equivalent is a plus Strong grasp of agile product development and delivery Traits: Customer-first thinking, even in platform work Strategic but hands-on, you can zoom out and execute Comfortable in ambiguity and complex ecosystems Curiosity ...

roadmap, from ideation and strategy to design, implementation, and continuous improvement Drive the implementation of new payment rails and features based on business data, customer insights, and company strategy Collaborate closely with Engineering and Design to build intuitive and compliant payment journeys Lead scoping and prioritization to deliver high … cultures Educational background in STEM, business, or economics; MBA, MS or equivalent is a plus Strong grasp of agile product development and delivery Traits: Customer-first thinking, even in platform work Strategic but hands-on, you can zoom out and execute Comfortable in ambiguity and complex ecosystems Curiosity ...

shape the future of media together. Make Engineering the Media World your mission! Your Role: UX Product Manager (all genders) End-to-End Customer Journeys Order-to-Cash B2C & B2B2C TV Products As a UX Product Manager, you own the end-to-end customer experience across our digital … products. Your focus is on seamless B2C and B2B2C customer journeys, with particular attention to Order-to-Cash (O2C) processes across Web, App, and service touchpoints. You act as the bridge between business, customers, and IT , translating customer needs and business goals into clear UX, product, and delivery ...

respectful communication. Demonstrating Accountability by taking initiative, sharing lessons learned, and upholding high standards. Striving for Service Excellence by proactively adding value, sharing customer insights, and seeking innovative ways to enhance the customer experience. Embracing Authenticity by valuing diverse perspectives, communicating openly—even in challenging situations—and fostering ...

senior legal stakeholders to unpack complex challenges and shape confident, value‐led decisions? Do you thrive in a consultative role where legal expertise, commercial insight, and technology come together to influence enterprise outcomes? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with … model creators for each individual legal use case. About the Role LexisNexis is evolving how legal work is delivered, using technology and insight to support law firms and in‐house legal teams. We are looking for a Strategic Business Development Lead, to work closely with our sales teams ...

across Dynamics 365 CE and the wider data platform. Key Responsibilities Act as the Product Owner for Dynamics 365 CE, driving delivery across Sales, Customer Service, and Customer Insights. Work closely with stakeholders to gather requirements and translate these into clear product backlogs and priorities. Collaborate with ...

strategist, part storyteller, and part deal-enabler. What you'll be doing Powering new partnerships: You'll support and shape new B2B opportunities, aligning customer needs with our data product capabilities to create compelling, win-worthy solutions. Partnering to win: You'll collaborate closely with Sales, Account teams … opportunities: You'll identify upsell and cross-sell potential within accounts - turning good partnerships into great ones. Shaping the product roadmap: You'll translate customer insights and market needs into clear, actionable inputs for Product teams. Connecting teams and ideas: You'll act as the glue between Product, Commercial ...

strategist, part storyteller, and part deal-enabler. What you'll be doing Powering new partnerships: You'll support and shape new B2B opportunities, aligning customer needs with our data product capabilities to create compelling, win-worthy solutions. Partnering to win: You'll collaborate closely with Sales, Account teams … opportunities: You'll identify upsell and cross-sell potential within accounts - turning good partnerships into great ones. Shaping the product roadmap: You'll translate customer insights and market needs into clear, actionable inputs for Product teams. Connecting teams and ideas: You'll act as the glue between Product, Commercial ...

strategist, part storyteller, and part deal-enabler. What you'll be doing Powering new partnerships: You'll support and shape new B2B opportunities, aligning customer needs with our data product capabilities to create compelling, win-worthy solutions. Partnering to win: You'll collaborate closely with Sales, Account teams … opportunities: You'll identify upsell and cross-sell potential within accounts - turning good partnerships into great ones. Shaping the product roadmap: You'll translate customer insights and market needs into clear, actionable inputs for Product teams. Connecting teams and ideas: You'll act as the glue between Product, Commercial ...

class pension provider delivering the best possible financial outcomes for our members to and through retirement. Underpinning this ambition is our aspiration to personalise customer experiences, making engagement easy and valuable for our members, and having a modern marketing technology that enables this is key to delivering this. … external supplier/service management capability, specifically in complex environments. 5+ years of experience in the delivery of marketing platforms with a sizeable customer base and understanding of marketing operations and dependencies. Previous hands-on experience and proven success in onboarding, operating, and leveraging a Martech stack, along with ...

technical guidance across API integrations, data‐workflow design, architecture, troubleshooting, and best‐practice implementation, supported by clear documentation. Partner with regional commercial teams - Sales, Customer Success, GPRG, Intelligence, and Product Management - to guide customers through evaluation, onboarding, and adoption. Bridge commercial and technical leadership by capturing and prioritising customer … refining methodologies. Shape global processes and automation initiatives that scale pre‐sales and delivery excellence. What You’ll Bring You are an experienced, customer‐facing technologist who thrives on turning technical detail into business value, earning trust through expertise, and collaborating globally to deliver measurable outcomes in pre-sales ...