51 to 75 of 267 Remote/Hybrid Customer Insight Jobs

What's the opportunity? Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across … customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated the company help desk for one single system ...

Applications Engineers Manage delivery of our Early Access Demonstration programme Work directly with customers to understand use cases, technical challenges and performance requirements Guide customer demonstrations, feasibility studies and technical evaluations Act as the escalation point for complex applications and system issues Support pre-sales activities, technical workshops … customer engagements Collaborate with Engineering and Product teams to translate customer feedback into product improvements Define and improve application workflows, technical documentation and best practice Help create scalable approaches for system deployment, optimization and customer success Influence future product direction through customer insight and application ...

Purpose of Position As a Customer Insights & Strategy Lead, you will act as a trusted strategic advisor, helping customers solve complex business challenges through data-driven insight, analysis, and consultancy. By combining Awin's unique data assets with channel expertise, you will drive customer growth, retention … long-term partnership value. Key Tasks Strategic Insight Delivery Deliver advanced analysis and strategic recommendations that solve customer business challenges and drive measurable growth. Translate complex data into compelling narratives that support executive decision-making. Develop affiliate, measurement, attribution, and full-funnel growth strategies tailored to customer ...

lead and develop our client software support team, ensuring customers receive responsive, knowledgeable and high-quality support while using your conveyancing expertise, client insight and product knowledge to continually improve the customer experience. About InfoTrack Our clients rely on our software and search services as part of their … Client Software Support team, ensuring customers receive accurate, timely and helpful assistance across all support channels • Build a strong understanding of our software, customer workflows and conveyancing sector requirements to ensure support is practical, relevant and client-focused • Ensure client queries are appropriately triaged, assigned and progressed in line ...

Salary: £100K – £120K + bonus Location: London (Hybrid) At Data Idols, we are working with a UK retail brand that is investing heavily in customer data, personalisation, and AI to transform how it engages with millions of customers. Data and machine learning are at the heart of their strategy … driving more relevant customer experiences, personalised marketing, and customer-centric decision-making across the business. They are looking for a Data Science Manager to lead a high-performing team of Data Scientists focused on delivering measurable customer and commercial impact. This is a highly visible leadership role ...

plans. Define and lead VodafoneThree's cross-brand migration strategy, shaping how customers move between PAYG, Three, CVB, Contract and Vodafone propositions to maximise customer value and commercial growth. Own the customer targeting, segmentation, pricing and proposition strategy, ensuring the right customers receive the right offer through … recommendations to senior stakeholders, including L1 leadership teams. Partner with Commercial, CRM, Digital, Analytics, Proposition and Finance teams to develop and continuously improve customer journeys, driving retention, conversion and long-term customer value. Lead and develop a small team while influencing the future direction of VodafoneThree's customer ...

part of an exciting transformation programme, they're looking for a Product Owner to play a key role in shaping new capabilities, improving customer experiences and helping define the future direction of their product. This isn't a role focused purely on backlog management or sprint administration. … hear from you. The Opportunity You'll take ownership of key product initiatives from discovery through to delivery, ensuring every solution is driven by customer insight, commercial value and long-term strategic thinking. Working as part of a collaborative product team, you'll help prioritise development, challenge assumptions ...

machine learning and AI to make machines do the heavy liftingAbout the roleReports to: Operations Manager (US Cards & Loans)As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support … customers, across our Cards product. You will ensure the consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying ...

Conversion & Experimentation Manager Department: Growth Location: Manchester (Hybrid – 3 days office, 2 days remote) About the Role Our client is a rapidly growing, customer-focused business that has built its success by challenging traditional industry norms and delivering a simpler, more transparent customer experience. As part … Experimentation Manager to become the driving force behind key optimisation and growth initiatives. This role is ideal for someone who is passionate about understanding customer behaviour and improving conversion performance across the customer journey. You will leverage experimentation, behavioural insights, analytics and AI-powered tools to identify friction ...

what we learn to keep making the experience better. You’ll work closely with Product Managers, Engineers and teams across Heidi to understand customer problems, make good product decisions and create great experiences. This is a hands‐on senior role. You’ll have plenty of ownership, with support from … understanding the opportunity, shaping the direction and delivering the outcome. Design also works closely with teams across Heidi to understand the commercial, operational and customer context behind the experience. Your responsibilities Create customer solutions: Lead design work from understanding the problem through to launch and learning afterwards. Make ...

make machines do the heavy lifting About the role Reports to: Operations Manager (US Cards & Loans) As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to our US customers, across … Cards product. You will ensure the consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying and supporting process ...

make machines do the heavy lifting About the role Reports to: Operations Manager (US Cards & Loans) As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to our US customers, across … Cards product. You will ensure the consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying and supporting process ...

from Home My client is looking for an experienced Senior Product Designer to join a growing consumer technology business, taking ownership of high-impact customer experiences across web and mobile. This is a highly collaborative, office-based role requiring four days per week onsite in Shoreditch. Applicants must … commercial product thinking. You’ll work closely with Product, Engineering, Marketing and Data, owning design from initial discovery through to polished, production-ready experiences. Customer insight, behavioural data and experimentation will play an important part in how you approach design and measure its impact. The Role ...

reusable platform capabilities that help Sage products respond to changing tax, compliance and regulatory obligations across multiple countries and markets. Our services power critical customer journeys across Sage's ecosystem and enable faster, more consistent delivery of regulatory change.As Product Manager for Regulatory Reporting & Filing, you will … critical set of platform services that support periodic tax reporting and filing obligations. You will work at the intersection of tax regulation, customer needs and engineering delivery, helping Sage customers meet statutory reporting obligations accurately and efficiently.This role is suited to an experienced Product Manager who is a proactive ...

reusable platform capabilities that help Sage products respond to changing tax, compliance and regulatory obligations across multiple countries and markets. Our services power critical customer journeys across Sage's ecosystem and enable faster, more consistent delivery of regulatory change. As Product Manager for Regulatory Reporting & Filing, you will … critical set of platform services that support periodic tax reporting and filing obligations. You will work at the intersection of tax regulation, customer needs and engineering delivery, helping Sage customers meet statutory reporting obligations accurately and efficiently. This role is suited to an experienced Product Manager ...

meaningful outcomes. Are you an experienced Product Manager, Product Owner or product leader who thrives in technically complex environments? Do you enjoy understanding challenging customer problems, turning them into great product opportunities and helping teams build solutions that deliver genuine long-term value? This is an opportunity to take … over product strategy and will help determine what problems we should solve, why they matter and where we should invest. You’ll bring together customer insight, commercial opportunities, technical expertise and delivery experience to create a clear product direction. A key part of the role will be championing ...

days in the London office The role Reporting to the CRM & Loyalty Manager, this role is responsible for supporting the delivery of Pandora's customer engagement strategy across the UK & Ireland. Through use of customer insight, segmentation and personalisation, the CRM Specialist will drive performance across Email … channels to maximise customer lifetime value, engagement and retention. The successful candidate will identify growth opportunities, translating data into actionable recommendations, and continuously enhancing channel performance through testing and optimisation. They will work cross-functionally to deliver relevant, customer-centric communications to ensure CRM channels successfully contribute ...

jointly responsible for a shared patch of five hyperscale customers. Your primary objective will be to maintain and build on existing relationships across that customer base to drive opportunity discovery, new business growth and protection of the embedded base. The role carries joint ownership of the full sales cycle … deliberately collaborative model. You and your counterpart carry a shared annual sales and churn quota across the patch, share full visibility of all customer communications, and co‐own account strategy. All sales and churn bookings across the patch are retired against the joint target. Responsibilities Account Management: Build ...

detective and an architect digging into data to find inefficiencies and design and implement scalable, tech forward solutions to elevate our customer experience. Our mission: Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting We started Goodlord … platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! The Opportunity: Own the data behind our support operation, using customer contact trends and insights to identify patterns, opportunities and areas for improvement. Analyse how our teams work to identify bottlenecks, improve efficiency and make ...

reusable platform capabilities that help Sage products respond to changing tax, compliance and regulatory obligations across multiple countries and markets. Our services power critical customer journeys across Sage's ecosystem and enable faster, more consistent delivery of regulatory change. As Product Manager for Digital and Real Time Tax Reporting … platform services that support real-time and near real-time tax reporting obligations. You will work at the intersection of tax regulation, customer needs and engineering delivery, translating evolving regulatory requirements into clear product direction, prioritised roadmaps and scalable services. This role is suited to an experienced Product Manager ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems … Product Design makes up over half of our design disciplines, working in tight-knit squads alongside research, product, engineering and data to solve real customer problems at scale. We design for the "magic moments"We've built a bank that feels human, not just functional. Our product ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … Product Design makes up over half of our design disciplines, working in tight-knit squads alongside research, product, engineering and data to solve real customer problems at scale. We design for the "magic moments" We’ve built a bank that feels human, not just functional. Our product ...

role where you'll simply ship features or manage a backlog. They're looking for a Product Manager who is passionate about understanding which customer problems are worth solving, works closely with Product Design and Engineering to validate solutions, and can get valuable products and features into customers' hands … quickly. You'll balance user needs, commercial objectives and technical considerations, with success measured through customer adoption and genuine business outcomes rather than simply how much gets delivered. AI is also an important part of the product strategy. You don't need to be an AI specialist ...

product management of IXICO’s advanced imaging platform (IXITM) and associated products. The role bridges Commercial, Science and Technical teams, turning market opportunities, customer needs, clinical and regulatory requirements, user feedback and technical feasibility into clear priorities, investment decisions and measurable outcomes. The postholder will lead product direction across … clarity in a fast‐evolving environment. Product Strategy and Roadmap Define and maintain the product vision and strategy, informed by ongoing market analysis, customer insight, competitor activity and emerging industry trends. Own and evolve the product roadmap across the platform and product lines, balancing scientific, technical, commercial, customer ...

experience led hospitality business in a newly created senior leadership role. We're looking for someone who is passionate about digital innovation, technology and customer experience, with the vision to shape and deliver a digital strategy that enhances the guest journey, drives commercial performance and supports business growth. This … heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio. The Role You will take ownership of the organisation's digital ecosystem, customer loyalty programme ...