1 to 25 of 66 Permanent Customer Requirements Jobs in the West Midlands

Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. … issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint … resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (i.e., pre more »

We are looking for x2 Customer Success Managers to join our Business Development Team based in Coventry. Reporting to the Head of Sales operations, the Sales Operations team is tasked with acquiring, managing, and growing our customer relationships whilst maximising margins. This key role will work proactively to … provide support services to customers with a focus on maximising sales operations effectiveness and customer experience. Duties and Responsibilities The role will foster and cultivate client relationships to help The MTC develop even greater levels of customer intimacy. Liaising, influencing and working alongside the Marketing team around specific … events, collateral required for Sales, Bids, or other customer related events. Support the collations and production of customer and business specific presentation/Case Studies to ensure this is to the required standard. Ensuring relevant business information/Sales reports are produced and shared when necessary. Working closely more »

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals … demonstrations and proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals … demonstrations and proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

Essential skills: Approx 6 months+ experience as Application Support Analyst, 1st Line Support Analyst, Software Support Analyst or similar Experience of working in a customer facing environment IT literate and familiar with current Microsoft™ applications Good communication skills and ability to engage at all customer levels Experience of … in a delivery capacity, ideally as part of a service desk/helpdesk capacity Previous or current experience of supporting release testing, UAT and customer Live environment testing Anyone with C# programming knowledge Application Support Analyst Responsibilities : Customer Support: Reacting to first line application queries Recording requirements within the customer ticketing and helpdesk system Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to more »

Line Support Analyst, Software Support Analyst OR Junior IT Support Analyst OR IT Graduate (ideally with some C# knowledge) Experience of working in a customer facing environment IT literate and familiar with current Microsoft™ applications Good communication skills and ability to engage at all customer levels Experience of … in a delivery capacity, ideally as part of a service desk/helpdesk capacity Previous or current experience of supporting release testing, UAT and customer Live environment testing Anyone with C# programming knowledge would be very beneficial Junior IT Support Analyst Responsibilities : Customer Support: Reacting to first line … application queries Recording requirements within the customer ticketing and helpdesk system Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside more »

way to implement bespoke automation and control process for the application using the company (internal software) and DACS (Data Acquisition and Control System) from customer supplied requirements and specifications. · Developing C# control software using the advanced CADET API to implement the solution. Knowledge of VB6/VBA is … useful for supporting legacy systems · Interfacing to 3rd party equipment for integration within the CADET and C#. Requirements: · Knowledge of protocols such as Ethernet, Serial, Ethercat, CAN, AK protocol (over Ethernet/Serial) is useful · Developing automation sequences using standard CADET editor tools · Create test and acceptance procedures · Creating … custom system functionality based on customer requirements · Frequent site visits to customer for installing, testing and documenting the solution, within the UK and globally as required · Understanding and ability to modify electrical systems to suit applications · Work with the Commissioning engineers and project/site managers to more »

to work scheme Flexitime Free parking Life insurance Sick pay The Role: Determining the best way to implement bespoke automation and control process from customer supplied requirements and specifications. Developing C# control software. Knowledge of VB6/VBA is useful for supporting legacy systems Interfacing to 3rd party … Analysing post test diagnostics logs to advise fault rectifications within complex engineering systems Create test and acceptance procedures Creating custom system functionality based on customer requirements Frequent site visits to customer for installing, testing and documenting the solution, within the UK and globally as required Work with … the Commissioning engineers and project/site managers to achieve sign off from the customer. Source code management via SourceTree, BitBucket and Jira Requirements: Will have a degree in robotics, Mechatronics, Automation engineering or similar. Will have at least 3 years of experience in a hardware based automation role. more »

best way to implement bespoke automation and control process for the application using the internal software and DACS (Data Acquisition and Control System) from customer supplied requirements and specifications. * Developing C# control software using the advanced CADET API to implement the solution. Knowledge of VB6/VBA is … Analysing post test diagnostics logs to advise fault rectifications within complex engineering systems * Create test and acceptance procedures * Creating custom system functionality based on customer requirements * Frequent site visits to customer for installing, testing and documenting the solution, within the UK and globally as required * Understanding and … with the Commissioning engineers and project/site managers to achieve sign off from the customer. * Own initiative garage projects based on anticipated future requirements and enhancements of existing tools * Providing information to the sales department for quotation purposes. * Source code management via SourceTree, BitBucket and Jira * Ideally suited more »

contribute to and/or supervise the following: High-level and low-level design documents, test specifications, maintenance manuals. Installation of (as dictated by customer requirements): Windows in bare-metal and (primarily VMware) virtual environments. Various (integrated control system) COTS products. SIEM solutions. Configuration of Windows and COTS … products to meet user requirements and customer/industry standards. Perform vulnerability scanning and address any resultant issues. Troubleshoot installation/configuration issues. Internal/customer testing and resolution of any resultant issues. On site commissioning. What you will bring to the company: Experience: At least more »

to a brand new site in April 2024 in Newcastle-under-Lyme. You will be responsible for: Preparing and submitting quotes in line with customer requirements and health and safety requirements Responding to customer enquiries by telephone, email and post Following up quotes to ensure order … submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers You will have: Strong customer service and query resolution skills Proficiency in MS Office Strong organisations skills Some experience of technical sales (highly desirable) Estimating experience within the manufacturing more »

services in order to obtain appointments. · Arrange and diarise quality appointments for Schools Business Development Managers (BDMs) · Obtain and record comprehensive information on the customer and their requirements for the BDM · Qualify customer requirements ahead of the BDMs meetings. · Share ideas and experiences with team, contribute … a high standard of spoken and written communication. It is also desired but not essential to have an NVQ Business and Communication, NVQ in Customer Service or NVQ in Telesales, have knowledge of the Education sector, knowledge of services and reports and experience of working in Education sales. Full more »

the Principal Systems/Performance Engineer will enhance project delivery as needed. Responsibilities include developing technical specifications and solutions for intricate actuation systems, involving requirements capture, architecture development, trade studies, requirements validation, design performance analysis, modelling, verification, and integration. What will your day-to-day responsibilities look like … Understanding, interpreting, and clarifying customer and stakeholder requirements. Establishing system architecture and developing interface definitions. Managing requirements and creating specifications for internal and external suppliers. Utilizing computer modelling and simulation for actuation systems, encompassing hydro-mechanical and electro-mechanical systems. Supporting product design and development through static and … robustness analysis, as well as control law development. Conducting trade-off analysis to identify optimized solutions. Producing project deliverables, such as Performance Analysis reports, Requirements Management Plans, System Description Documents, Verification Summaries, and Compliance Reports. Generating and tracking progress on requirements validation, traceability, and verification matrices/summaries. more »

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants … knowledge of the technology Lead development teams responsible for the development and implementation of Power Platform Solutions Work with business end-users to elicit requirements & assist in developing design specifications to maximise the benefit of the Power Platform. Lead the technical delivery of the solution ensuring the designs meet … architecture and customer requirements that fully exploit the capabilities of the Power Platform and ensure that best practice methodologies are used throughout to ensure excellent quality delivery. Deal with other stakeholders/end users in the software development lifecycle – PMs, Business Analysts, testing etc. Manage and mentor the more »

ensure a seamless delivery and a cohesive approach. You will be involved in every stage of the solution implementation, from conducting workshops and analysing customer requirements to configuring the D365 application and managing releases and environments. Work collaboratively with stakeholders across the customer’s organization to secure … a thorough set of requirements that align with business goals and gain a solid understanding of existing business processes. Offer expert knowledge of the core D365 CE applications and assess the customer’s business processes against the standard functionality available in D365 CE. Manage smaller D365 CE implementation … projects, including overseeing budgets, resources, and milestone reporting, with support from PMO and guidance from senior or lead consultants. Take responsibility for documenting business requirements that specify the necessary actions and expected outcomes of the solution. Provide pre-sales support, including product demonstrations and estimates, in collaboration with the more »

Consultant Job Description You will: Work with customers and Version 1 colleagues delivering high quality solutions on Microsoft Azure Engage with customers to understand requirements and identify solutions and opportunities. Use DevOps processes and tooling for the delivery of IaaS and PaaS services using Infrastructure as Code (IaC) Produce … contribute to technical decisions and team development initiatives in our collaborative environment. Qualifications You will have experience in: Leading on technical designs based on customer requirements, communicating to both technical and non-technical audiences. (Essential) Delivery of Azure technologies and solutions that are highly available, high performing, and … Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer more »

Automation Team Key Objectives • Professionally and effectively work with a team of Electrical and Automation engineers to ensure tasks are achieved in accordance with customer requirements and in line with the Company’s values and quality standards • Assist in accurately defining, and where appropriate, design and maintain innovative … and prioritise tasks efficiently to achieve profitable and timely delivery of contracted outputs • Adhere to the Company’s Health and Safety Policy and other requirements in relation to the office working environment and customer’s sites • Ensure electrical standards are maintained and output is consistent, accurate and profitable … Any other duties reasonably associated to this position as assigned by the EC&I Manager Skills & Knowledge • Proficient in AutoCAD, Word and Excel • Customer liason to obtain design requirements and ensure the compliance of standards and specifications are followed • Carry out site surveys to obtain design information • Design more »

range from 1 Watt to mega-Watts and power vehicles and applications on land, in the air and on water and enabling our global customer base to do things that have not been done before. Personal Profile and Experience In the role of Senior Engineer Control Systems, youll be … and capabilities that grow them and the function as a whole. Youll be operating in a fast paced project environment, needing technical, commercial and customer management skills whilst collaborating with some of the most innovative people, companies, and technologies on the planet. As part of an open, collaborative and … Strong written and verbal communication skills Key Responsibilities Application of technical knowledge and experience to provide innovative engineering solutions to meet a variety of customer requirements Use of and proficient in appropriate software related to your engineering background Where appropriate, undertake Project Lead role; leading a small/ more »

be someone that is looking to take on a leadership role within a rapidly growing manufacturing business. With a strong focus on quality and customer satisfaction, the company offers a complete manufacturing process to a diverse customer base. As the Head of Engineering, you will play a key … innovation projects, and improvements to production processes Developing and implementing engineering strategies, projects, and initiatives that align with the company's growth objectives and customer requirements Collaborating with cross-functional teams to drive continuous improvement in product quality, cost reduction, and manufacturing efficiency Providing technical expertise and guidance … s manufacturing capabilities and competitive edge Ensuring compliance with industry regulations, quality standards, and best practices in engineering and manufacturing Head of Engineering Position Requirements A degree in engineering or a related field, with professional qualifications such as chartered engineer status preferred Demonstrated experience in leading and managing engineering more »

motivated able to support and thrive in the area of Electrical and Electronic Integration. YOUR RESPONSIBILITIES: The role requires working with the Client and customer team members to deliver projects according to the plan. This will include some of the following key activities: Software and Control Development of various … etc.) Electric and Electronic Architecture Development, Integration, Commissioning, Testing and sign-off of electrified system and interactions within the vehicle powertrain Devise and execute customer clinics to assess acceptability and performance Devise and execute the customer testing of the powertrain control and calibration (testing environments include SIL, HIL … components fundamentals Knowledge in e-drive system development, power inverters and electric motors Knowledge of automotive architectures and communication protocols Ability to comprehensively understand customer requirements and follow product development processes Ability to carry out activities in product qualification to international automotive standards Experience in Simulink development Strong more »

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … the project team to support delivery of additional project components (Reporting tools, API interfaces, Search) Evaluating the performance and applicability of multiple tools against customer requirements Working within an Agile delivery/DevOps methodology to deliver proof of concept and production implementation in iterative sprints. Qualifications Direct experience more »

You'll drive strategic direction, manage stakeholders, and ensure financial performance and compliance throughout the contract lifecycle. You will also help us to: Manages customer relations, acting as IDEMIA's primary point of contact and ensuring customer satisfaction and identifying new opportunities. Coordinates with customers to ensure their … IDEMIA to execute project tasks effectively. Leads IDEMIA's program team, providing direction and support to achieve program objectives, while also ensuring compliance with customer requirements Provides vision and direction to internal and external stakeholders, including key partners and suppliers, to ensure alignment with program goals. Monitors program … if you have: A proven experience managing large and complexe technical program A technical IT background within system integration environment A desire to face customer and identify and upsell business opportunities Experience in the aviation industry Managed the financial side of the project Please note that for this role more »

meet forecast Monitor performance against compliance and introduce corrective action plans, reviewing as required Ensure full due diligence in line with company and legislative requirements understanding the importance of documentation which adheres to compliance standards and processes Build customer relationships which help meet business needs whilst providing expert … knowledge to customers on operating processes Ensure the Service Delivery operation complies with all legislation, company and customer requirements Investigate, analyse and implement corrective actions to resolve problems across all areas of the operation This list is not exhaustive, accountabilities may vary dependant on locality or role complexity more »

broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in … Block Cable Diagrams, Schematic Projects, BoMs and revision management control and lifecycle management will be an important part of the role. Interpret specifications and customer requirements from Sales, Project Managers and Engineering Management. Research and develop alternatives to current components or designs. Support NPD (New Product Development) projects … the business throughout the lifecycle of a product. Work within the company quality and safety procedures. Provide service support and action ECRs allocated. Candidate Requirements Visit sites as required Knowledge of electrical control systems including essential knowledge of PLC systems - desirable Experience in an electrical CAD package. Experience in more »

Certification Engineer to join their Engineering team. As the Certification Engineer you will be responsible for ensuring all products comply with certification, regulation, and customer standards. Day to day you will be conducting checks and inspections on products during the manufacturing process to ensure they meet regulations and certification … be responsible for, but not limited to: Oversee and manage the certification process for all products to ensure compliance with necessary regulations, standards, and customer requirements Conduct product testing and validation checks on products throughout the manufacturing process to ensure compliance Prepare and submit certification and compliance reports … to external agencies and stake holders Liaise with customers on specific regulatory and certification requirements and provide project updates Keep up to date with relevant regulatory and certification changes and ensure internal process adhere to new standards Ensure all relevant internal regulation and certification documentation is up to date more »