1 to 25 of 130 Customer Retention Jobs in England

specific configuration to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities.Subscription ServicesResponsible for supporting new customer signup and retention flows, billing services and payment integrations. The Subscription team supports high traffic API services that provide the source of more »

FRENCH SELECTION UK German speaking Customer Account Coordinator Salary: circa £27,000 p.a. + Benefits Location: Watford, Hertfordshire At commutable distance by car from: St Albans, Watford, Hatfield, Hemel Hampstead, Edgware, Harrow, Wembley, Chesham, Amersham, Borehamwood, Rickmansworth, Hertfordshire Ref: 8124ACG VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

the world shops online and achieve our mission to deliver the ultimate shopper experience. The Role: We are looking for highly organised, technically savvy Customer Success Managers who strive to deliver results, proves value & drive retention among our customers. As a key member of the CS team … platform to drive feature adoption and increased profitability. Ultimately, you will become an expert in the Intelligent Reach platform & report into the Head of Customer Success. Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry. Responsibilities: 1. … expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives more »

delivering exceptional services and products. Your primary objectives will include achieving NPS (Net Promoter Score) targets, actively sharing client feedback to facilitate successful client retention and expansion and providing support for Delivery team activities. Your success in this role will be measured by your ability to meet NPS … targets, promptly handle and close tickets, deliver outstanding customer service, and proactively address issues to ensure timely resolution. Join our team and embark on a rewarding journey of professional growth and achievement within the dynamic and innovative technology industry. Role Responsibilities: Act as the primary point of contact for … respond to inquiries, and proactively identify potential issues and risks Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience Monitor customer satisfaction metrics and take proactive steps to improve customer retention and growth Identify opportunities for upselling and more »

and maintain strong relationships with key decision-makers, influencers, and stakeholders at client organizations. Collaborate closely with cross-functional teams including Marketing, Product, and Customer Success to drive customer acquisition and retention. Stay abreast of industry trends, competitor activities, and market developments to inform sales strategies and tactics. more »

Adobe Execution Manager Salary: National circa £40,000, London salary £50,000 - £60,000 We are looking for an expert CRM (Customer Relationship Management) system user, who has prior experience of building, quality checking and deploying marketing campaigns, to undertake the position of Adobe Execution Manager. Prior knowledge of … with ease. A bit about the job: This is a new role within our CRM Centre of Excellence, which sits within Aviva’s wider Customer & Marketing team. You will report into our Adobe Execution Lead and will be tasked with delivering campaigns, via Adobe Campaign, to support acquisition, cross … sell, customer engagement and retention across all Aviva products. You will also be responsible for the maintenance and optimising of all BAU campaigns, as well as accountable for building new, innovative campaigns. Aviva introduced “smart-working” in 2020 and encourage flexible working; however, the successful post-holder more »

and manage a team within a high-volume cancellation/query department. Develop and implement retention strategies to reduce churn and increase customer retention. Drive the overall strategy for the retention team, aligning it with company goals and objectives. Analyse cancellation trends and customer … programs to empower the team to effectively convert cancellations into renewed customers. Collaborate with Sales, Marketing, and Product Development teams to enhance the overall customer experience and retention. Monitor key retention metrics and provide regular reports to senior management. About you: Proven experience in managing a team … preferably within a retention or customer service environment. Demonstrated success in developing and executing retention strategies. Ability to thrive in a fast-paced, high-pressure environment with a high volume of cancellations. Strong leadership and communication skills. Experience in the software industry is a plus more »

across the UK, US and Europe Pre-IPO with over $100M in VC funding Clients: Mondolez, Pepsi, Cadbury, Nike, P&G The Role: The Customer Success Director is instrumental in driving client happiness and business growth on a global scale. Overarching responsibility for customer satisfaction and retention of Tier 1 accounts (80% brand direct) Management and development of junior team members Product expert; confident translating customer needs into product-led solutions Needs: The Customer Success Director will have a solid understanding of the AdTech and Media space. Coming from an AdTech vendor, or more »

for ensuring client satisfaction with our product and service. They will also be responsible for the coordination of client onboarding and ongoing training, analysing customer data, supporting retention strategies, and providing excellent customer service. This hybrid position is based in London, UK . Qualifications: Regulatory medical … writing experience (Ideally phase 3 comparative studies - CSRs) Customer Satisfaction, relationship building, and customer service skills Analytical Skills for interpreting data, feedback and translating those insights Excellent communication and interpersonal skills Ability to work independently and as part of a team Bachelor's degree in a related field more »

and communicate with their customers. Responsibilities We are seeking candidates with strong data science or machine learning engineering experience to deliver projects in the customer and front office domain. Duties and responsibilities (dependent on the mix of data science and engineering): Propose data science problem solving approaches Co-create … colleagues Essential skills and experience Skills and experience (dependent on the mix of data science and engineering) Experience providing advanced analytics (preferably, in a customer, retail & consumer, marketing or other front office context) Professional record demonstrating business impact; domain experience in areas such as customer analytics, CRM, customer acquisition and retention, marketing effectiveness, consumer sentiment and retail businesses will be beneficial. Excellent communication and presentation skills, including the ability to explain and present the findings of technical work to non-expert audiences Fluency with Python machine learning and data science packages (pandas, scikit-learn, Apache more »

We are an empowered team committed to delivering smarter growth with integrity and creative thinking. We are super proud of the fact that our customer retention is one of the highest in the industry. Our business was built and revolves around 4 key values: Pull Together - We more »

client relationships through a high level of visibility and using a disciplined sales management approach (e.g., planning and follow-up for broker and prospective customer visits/meetings) in support of business objectives and delivering the Technology proposition. Effectively develop and execute sales plans for assigned brokers and clients … other business units and regions to foster business development. Actively participate in regularly scheduled regional and underwriting and/or sales meetings. Demonstrate superior customer service standards (consistency, quick response, knowledge of products). Work with others to help achieve underwriting, sales and production goals and understand and work … towards strategic objectives. Customer interaction focusing on meeting customer expectations for response time and knowledge of products and business. Work strategically and tactical with brokers to ensure they have an appropriate level of understanding of Technology goals and objectives. Represent the organisation. As an employee you are expected more »

proficient at scoping and planning the delivery of digital engineering projects. Preferably within a digital agency and a proven track record in sales, client retention, and growth. Excellent client-facing skills, organisational prowess, attention to detail, and strong written and verbal communication abilities are a must. Adaptability is … and to proactively come back and truly inspire them Organised with your own and others time to achieve deadlines Excellent track history with client retention and growth Fast, credible and quick to provide superlative client experience and communications Understands the goals and priorities of the client, the competitive more »

It Managed Services. We have happy customers who love us for our honest and straightforward approach, our in-depth technical know-how and our customer-first service. We are now looking to employ an energetic Account Manager. If you have experience in communications focused B2B sales to SME and … them and their business. Every day will be busy and challenging but always varied, fun and rewarding. Every day you will need to: • Deepen customer relationships via phone, video, and email • Maximise the profitability of every customer through retention, cross-sell, and up-sell • Diversify your more »

We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain … to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing … priorities, a CX-M is often best placed to be the early warning system to address any issues up front, avoiding an escalation of customer dissatisfaction. WHAT WILL I BE DOING: Cultivate meaningful customer intimacy with a combined portfolio Improve customer satisfaction scores and NPS Improve customer more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm has some projects to automate in AI and then within 3-6 months will have more »

new business opportunities through prospecting, networking, and relationship building with key decision-makers. Build and maintain strong relationships with existing clients to drive client retention and upsell additional services. Collaborate closely with internal teams, including data analysts, consultants, and project managers, to develop tailored solutions that meet clients more »

deliver impactful solutions. Key Responsibilities: - Analysing client briefs to identify winning strategies. - Developing compelling proposals and pitches. - Contributing to account planning to ensure client retention and growth. - Engaging with partners to align their products with our services. - Providing thought leadership and supporting marketing efforts. - Assisting delivery teams in more »

and optimise our product portfolio, driving revenue and efficiencies. You will define product features and functionality by creating user stories demonstrating how they drive customer acquisition, retention, engagement and satisfaction. You will define end-to-end requirement specs and workflows together with internal stakeholders and third-party … product roadmap, on time and within budget. Develop a deep understanding of our customers, and our competitors, to identify and evaluate opportunities which drives customer acquisition and retention, engagement and satisfaction. Identify, scope and define functional and technical requirements for new platform launches and product features, including more »

industries to lead digital transformations. ROLE: Work closely with clients on a regular basis to define project scope and deliverables. Work on projects around customer acquisition and retention. Help to improve overall digital strategy and campaigns. REQUIREMENTS: Proficiency in Python and SQL Excellent communication skills with proven experience working … with stakeholders or clients Demonstrated value and impact in your work, presented well on your cv Experience working with customer/marketing focused data more »

require: Creating innovative solutions, increasing client engagement, sales and upsell opportunities. Implementing new technologies, resulting in improved client outcomes and market competitiveness. Increase client retention through strong relationship building. Demonstrate proficiency in data centre engineering solutions. Familiar with Gate/Waterfall process. If you are a Data Solutions more »

also play a crucial role in: New Business Development : Analysing customer requests and data to provide initial feedback and make informed decisions. Client Retention/Growth : Maintaining and enhancing relationships with existing clients through proactive engagement and data-driven optimisation. New Business Implementation : Ensuring seamless implementation of more »

Who We Are Intelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland, Toronto, Sydney, and Bangalore, Intelligent Reach/Searchspring more »

process and improve valuable data needed for decision making. Our digital transformation solutions improve efficiency, cash flow and user experience. We serve a growing customer base across Europe. Find out why companies of all sizes choose XBP Europe as their digital transformation partner. Visit our website at www.xbpeurope.com Embark … costs & utilization · Support the team in delivering valuable solutions and services, in line with agreed business and future proof strategies · Lead on business and customer product review, ensuring improvements and customer retention · Support customer and business Integration and system test phases, to ensure contractual completions … and ongoing customer satisfaction. · Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention · Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed more »

Senior CRM & Customer Engagement Executive Permanent Position - 4 days a week in the office (Paddington) & 1 day from home Salary: £40,000 - £45,000 + 5% Bonus Company: We are working with a FTSE 100 client who specialise in Transportation across the UK. They are seeking a highly skilled … and experienced Senior CRM & Customer Engagement Executive to join their dynamic team. The successful candidate will play a key role in driving customer engagement, retention, and loyalty through effective CRM strategies and campaigns. Reporting to the Head of Marketing the Senior CRM and Engagement Executive will … be responsible for developing and executing targeted initiatives to enhance customer experience, increase brand loyalty, and drive revenue growth. You will be responsible for developing and implementing comprehensive CRM strategies to drive customer engagement, retention, and loyalty Manage and optimise the Emarsys CRM platform to deliver more »