1 to 25 of 61 Permanent Customer Retention Jobs with Hybrid or WFH Options

to eliminate payment intermediaries such as Stripe, PayPal, card networks and their extortionate hidden fees 👿 We are currently looking for an energetic Head of Customer Success or Senior Customer Success offering an incredible opportunity to receive a competitive salary and meaningful equity shares in the hottest startup in … product team to provide client feedback and contribute to the continuous improvement of our platform. Retention and Growth: Implement strategies to drive customer retention and expansion, identifying upsell and cross-sell opportunities. Monitor client usage and engagement, intervening when necessary to ensure ongoing satisfaction. Feedback … drive product enhancements. Regularly update clients on new features, updates, and industry trends relevant to their business. Who you are Proven experience as a Customer Success Manager or similar role in a B2B environment ideally in payment You have an entrepreneurial spirit/experience with a strong growth mindset more »

We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain … to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing … priorities, a CX-M is often best placed to be the early warning system to address any issues up front, avoiding an escalation of customer dissatisfaction. WHAT WILL I BE DOING: Cultivate meaningful customer intimacy with a combined portfolio Improve customer satisfaction scores and NPS Improve customer more »

Customer Success Manager – Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of … the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology. Location: Central London– Hybrid – 3 days on site Salary: £30,000 - £32,000 + healthcare, pension etc. Requirements for Customer … Physics or similar At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV). Excellent customer-facing skills - you should have previously held a role where you have dealt with customers A motivated self-starter with a problem-solving attitude more »

roadmap, working closely with cross-functional teams to define product requirements, prioritise features, and drive product development initiatives that align with business goals and customer needs Ecommerce Strategy: Develop and execute a strategic roadmap for ecommerce growth, including sales targets, customer acquisition, retention, and optimisation of … shopping experience Digital Transformation: Lead the digital transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets … the needs and preferences of our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate more »

FRENCH SELECTION (FS) German speaking Customer Account Coordinator Location: Watford Hybrid Working Available Salary: circa £ 30,000 per annum plus benefits Ref: 8124ACG To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8124ACG The Company: A well-established … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

FRENCH SELECTION (FS) German speaking Customer Account Coordinator Location: Watford Hybrid Working Available Salary: circa £ 30,000 per annum plus benefits Ref: 8124ACG To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8124ACG The Company: A well-established … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

Technical Customer Success Manager - Middle East - Global Tech -£65k - In Country Applicants only Are you a Technical Customer Success Manager? Our client is looking for a Regional Customer Success Manager to join their team! As a Regional Customer Success Manager, you will be responsible for training … sustainability. Their customers are worldwide and range from the largest national coast guards to individual vessel owners. Responsibilities Develop and maintain a strong, professional customer relationships Work alongside the Product Management Team to define and create an initial concept of operation and system configuration document for each project Coaching … of the customer team to ensure expedient adoption of both concept of operation and training delivered Developing and facilitating workshops with the customer teams on the systems and evaluate the success of the initial adoption and focus on improvements to be made and implemented Creating the Site and more »

Technical Customer Success Manager - South East Asia - Global Tech -£65k Are you a Technical Customer Success Manager living in Asia? Our client is looking for a Regional Customer Success Manager to join their team! As a Regional Customer Success Manager, you will be responsible for training … sustainability. Their customers are worldwide and range from the largest national coast guards to individual vessel owners. Responsibilities Develop and maintain a strong, professional customer relationships Work alongside the Product Management Team to define and create an initial concept of operation and system configuration document for each project Coaching … of the customer team to ensure expedient adoption of both concept of operation and training delivered Developing and facilitating workshops with the customer teams on the systems and evaluate the success of the initial adoption and focus on improvements to be made and implemented Creating the Site and more »

role for the right candidate with the right outlook. This could be a great opportunity for you to further your career in sales and customer account management, working in a sector where customers are going through much digital transformation. Your Idox team of experienced sellers and leaders will provide … you can apply your existing expertise to support our customers and develop new skills. You’ll be involved in capturing new opportunities, forward planning, customer awareness campaigns and the provision of timely and reliable management information to support Idox business strategy, goals and objectives. You will be presenting our … strong relationships with customers, connecting with key stakeholders and delivering to forecast. In this role, you will liaise with cross-functional internal teams (including Customer Services, Marketing, Product and Development) to improve the entire customer experience. This is an exciting time to be joining Idox. The company has more »

professional growth, cultivating a safe and inspiring environment, and creating space for people to show up as their full selves.The RoleAs part of the Customer Success Community, coached by the Head of Customer Success and mentored by the Chief Customer Officer, we are excited to offer a … world of work? If so, this might be the right move for you.How our Technical Project Manager will contribute to the success of the Customer Success Community:Guide our largest customers, many of which are global organisations on their employee engagement and happiness journey, by bringing practical experience in … Project Management and the use of The Project Triangle in a digital worldFind technical solutions to a customer's unique data challenges, e.g., navigate complex data sets of employee dataPlan, implement and manage large-scale projects with complex data and technical requirements whilst building strong customer relationshipsTeach, educate more »

As a User Reactivation/Retention Expert, you will be responsible for developing and executing strategies to reactivate dormant accounts and increase customer engagement. As importantly, leveraging your expertise in customer relationship management and retention, you will analyze user behavior, identify opportunities for reactivation … targeted campaigns to win back lost customers as well as strengthen strategies for user retention. You will need to have a deep understanding of customer behavior, excellent communication skills, and a passion for driving customer satisfaction and revenue growth. BE A PART OF A TEAM WHERE YOU WILL … related to user reactivation/retention and provide regular reports to management. Stay informed about industry trends and b est practices in customer reactivation and retention. YOU HAVE: Bachelor's degree in Marketing, Business Administration, or a related field Proven experience in customer reactivation/retention more »

cultivating a safe and inspiring environment, and creating space for people to show up as their full selves. The Role As part of the Customer Success Community, coached by the Head of Customer Success and mentored by the Chief Customer Officer, we are excited to offer a … of work? If so, this might be the right move for you. How our Technical Project Manager will contribute to the success of the Customer Success Community: Guide our largest customers, many of which are global organisations on their employee engagement and happiness journey, by bringing practical experience in … Project Management and the use of The Project Triangle in a digital world Find technical solutions to a customer's unique data challenges, e.g., navigate complex data sets of employee data Plan, implement and manage large-scale projects with complex data and technical requirements whilst building strong customer more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

CUSTOMER ANALYST REMOTE FIRST UP TO £45,000 THE COMPANY An exciting role working for a market leading marketplace in the retail sector. They are ahead of the game in terms of their development in their sector, steps above their competitors and are currently in an exciting time of … growth. THE ROLE As a Customer Analyst, some of your main responsibilities will be: Preparing and presenting compelling analysis findings to the senior management teams. Providing actionable insights of the back of analysis completed on customer and marketing data, using SQL. Own projects end-to-end and manage … the process. Work mainly on customer and marketing data sets looking at; customer LTV, churn, retention, marketing channel analysis, ROI etc. YOUR SKILLS AND EXPERIENCE A successful Customer Analyst will have: Advanced experience of SQL, Tableau/Power BI and R or Python. Commercial experience more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm is beginning to use Machine Learning and AI within the role, so the ideal candidate more »

SaaS-based Learning Management System powering the world's leading education programs. Our client helps large brands and fast-moving companies increase revenue, improve customer retention, and decrease support costs through external education. The platform includes all the tools an organization needs to create, manage, track, and more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm has some projects to automate in AI and then within 3-6 months will have more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm has some projects to automate in AI and then within 3-6 months will have more »

lines aligned with internal targets set by the Client Portfolio Leader. Driving service delivery in order to meet and exceed operational KPIs. Ensuring client retention and avoid attrition. Improving operational effectiveness. Managing costs and provide necessary financial information for business and audits. Operating as a commercial lead for more »

We are an empowered team committed to delivering smarter growth with integrity and creative thinking. We are super proud of the fact that our customer retention is one of the highest in the industry. Our business was built and revolves around 4 key values: Pull Together - We more »

you will create and implement account plans for existing customers who use our OptimiseRx and AnalyseRx technologies. You will focus on objectively measuring usage, customer satisfaction and benefits realisation, which will lead to customer retention and opportunities to upsell. Providing specialist support to our Commercial Management … and nurture broad and deep relationships with key stakeholders - Create and manage account plans which measure customers experience - Become a key voice of the customer - Support customers in achieving timely contract renewals - Effectively recognise and realise upsell and cross-sell opportunities About You To be considered as a Clinical … or deployment management experience - Experience selling and/or delivering services into the NHS Please note, this role combines home working with work on customer sites within your region. You may be required to work outside of normal office hours with occasional overnight stays. Other organisations may call this more »

Paid Search Manager/Executive - Google Shopping - PPC Do you have a passion for Paid Advertising across search platforms, strong with customer management and a strong ability for driving traffic If so this may be a position below for you! We are partnered with a dynamic data driven marketing … communicate campaign performance and identify areas for improvement. Stay up-to-date on the latest Google Shopping features and best practices. Account management and customer retention What we need: Experience in paid media campaigns with Google Shopping Proven track record of generating ROI Experience in tools such more »

Job Description Job Title: Channel Marketing, Customer Lifecycle Manager Client Location: London - Hybrid Starting: June 2024 Salary/Pay Rate: £31.64 p/h PAYE Duration: 12 months Are you ready to spearhead our client's channel marketing strategy and drive exceptional results across Europe, Middle East, and Africa … We’re looking for a visionary Channel Marketing, Customer Lifecycle Manager to join our client's vibrant team and make a profound impact on our partnerships with resellers and distributors. Our client is driven by their mission to change the world through digital experiences. Their innovative solutions in creativity … impactful digital solutions that are tailored to deliver the right content at the perfect moment, ensuring unmatched results. Key Responsibilities: Develop and oversee automated customer retention, migration, and upsell journeys. Analyze data to discover growth opportunities within our installed base and among partners. Manage comprehensive campaign operations more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … repeatable expansion of Bueno in new markets Role-Specific Client Satisfaction - Ensure our satisfaction metrics (e.g. NPS) stay above historical and industry averages. Client Retention - Maintain our target Net Revenue Retention (NRR) by providing exceptional support and driving product adoption. Client Growth - Grow our target NRR more »