Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Blackpool (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. More ❯
Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Durham (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. More ❯
scaling consumer market. Known for its innovation in healthcare and eCommerce, the business has seen rapid growth in recent years and is continuing to expand its analytics capabilities. The Customer Insight Analyst will play a key role in shaping customer and marketing strategies by translating behavioural data into commercial insight. The Role This is a hands-on role … focusing on customer analytics, segmentation, and marketing performance. You'll be responsible for building dashboards, analysing behavioural trends, and guiding strategic decisions across acquisition, retention, and customer lifetime value. The role suits an analyst who's confident with SQL, data visualisation tools like Tableau, and who can bridge the gap between data and non-technical stakeholders. Key … Responsibilities Deliver insight to support acquisition, retention, and growth strategies Build and maintain a scalable Single Customer View (SCV) combining CRM, transaction, and engagement data Develop segmentation models based on lifecycle stage, engagement, and behaviour Analyse campaign performance and customer trends to optimise marketing strategy Create dashboards and reports in Tableau to communicate insights clearly to stakeholders More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Harnham - Data & Analytics Recruitment
Customer Insight Analyst Location: Leeds (Hybrid - 1 day per week in office) Salary: Up to £45,000 (depending on experience) The Company A well-established digital platform with over a million active users across the UK, offering technology-led subscription services in a fast-scaling consumer market. Known for its innovation in healthcare and eCommerce, the business has seen … rapid growth in recent years and is continuing to expand its analytics capabilities. The Customer Insight Analyst will play a key role in shaping customer and marketing strategies by translating behavioural data into commercial insight. The Role This is a hands-on role focusing on customer analytics, segmentation, and marketing performance. You'll be responsible for … building dashboards, analysing behavioural trends, and guiding strategic decisions across acquisition, retention, and customer lifetime value. The role suits an analyst who's confident with SQL, data visualisation tools like Tableau, and who can bridge the gap between data and non-technical stakeholders. Key Responsibilities Deliver insight to support acquisition, retention, and growth strategies Build and maintain a scalable More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Harnham
looking for a Geospatial Insight & Analytics Manager to join their data function. The team plays a crucial role in using location-based data to drive smarter, faster commercial and customer decisions, and this role will lead high-impact projects across location planning, network design, and targeted marketing. The Role This is a rare opportunity to shape the future of … teams. Key Responsibilities: Spatial Insight & Strategic Decision Support Translate business questions into geospatial data-driven insight Use spatial modelling to solve problems around store planning, network optimisation, and targeted customer engagement Identify whitespace opportunities based on demographics, mobility, and purchasing behaviour Advanced Geospatial Analytics Apply tools like Databricks, ArcGIS, SQL, and Python to build models, test hypotheses, and scale … geospatial insight Integrate datasets like HST (High Street Trading), customersegmentation, and footfall into spatial analysis workflows Conduct segmentation and clustering work to highlight geographical patterns Stakeholder Engagement & Storytelling Build dashboards and data visualisations that clearly communicate insights Collaborate with non-technical stakeholders to translate complex spatial data into business recommendations Present analysis at senior levels and More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Harnham - Data & Analytics Recruitment
looking for a Geospatial Insight & Analytics Manager to join their data function. The team plays a crucial role in using location-based data to drive smarter, faster commercial and customer decisions, and this role will lead high-impact projects across location planning, network design, and targeted marketing. The Role This is a rare opportunity to shape the future of … teams. Key Responsibilities: Spatial Insight & Strategic Decision Support Translate business questions into geospatial data-driven insight Use spatial modelling to solve problems around store planning, network optimisation, and targeted customer engagement Identify whitespace opportunities based on demographics, mobility, and purchasing behaviour Advanced Geospatial Analytics Apply tools like Databricks, ArcGIS, SQL, and Python to build models, test hypotheses, and scale … geospatial insight Integrate datasets like HST (High Street Trading), customersegmentation, and footfall into spatial analysis workflows Conduct segmentation and clustering work to highlight geographical patterns Stakeholder Engagement & Storytelling Build dashboards and data visualisations that clearly communicate insights Collaborate with non-technical stakeholders to translate complex spatial data into business recommendations Present analysis at senior levels and More ❯
Ledger) Experience in data matching, data profiling, and data transformation Experience in some of the following: business process analysis, financial control analysis, forensic investigation, revenue, cost and margin analysis, customersegmentation, sensitivity analysis, ERP analytics Strong skills in using Excel for data analysis Experience with data visualisation software (PowerBI preferred) to create clear and insightful visualisations Experience using More ❯
oriented culture within our team, creating measurable impact across the Amazon Currency Converter business. Key job responsibilities Develop and execute marketing strategy for driving solution awareness, product adoption and customer retention. Align strategy with business leaders and stakeholders. Create, review and raise quality of marketing content for relevant channels. Develop metrics and implement automated process for marketing channel management. … PREFERRED QUALIFICATIONS - Experience using any of SQL or other analytical tools for conducting data analysis - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience with customersegmentation, profiling, and targeting Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or More ❯
compliance requirements. The role demands expertise in a diverse tech stack, proficiency with cloud platforms (AWS or Replit), and the ability to handle encrypted API communications to protect sensitive customer data. Key Responsibilities Design, develop, and maintain full-stack web applications, focusing on lead generation workflows. Optimize and scale platform performance to handle increasing lead volumes efficiently. Integrate and … manage APIs for customer eligibility checks, ensuring encrypted data transmission and receipt in compliance with GDPR and FCA guidelines. Collaborate with marketing teams and partners to enhance lead qualification processes using automated systems. Build responsive, conversion-driven user interfaces with a seamless customer journey. Ensure platform security, including data encryption and compliance with UK regulatory standards. Troubleshoot, debug … team alignment and client interactions. Passion : Enthusiasm for automation, API-driven solutions, and creating user-centric experiences. Desirable Skills Experience with AI/ML integration for lead scoring or customer segmentation. Knowledge of additional cloud platforms (e.g., Google Cloud, Azure) or containerisation (Docker, Kubernetes). Familiarity with Ideal Postcodes API or similar geolocation services. Previous work with encrypted data More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
Harnham
facing business is seeking a CRM Lead/CRM Manager to join their high-growth team. Backed by a strong digital-first approach and a mission to elevate the customer journey, this role offers the opportunity to own and execute CRM strategy across both B2B and B2C functions. The Role As CRM Lead, you will take end-to-end … ownership of campaign strategy and execution, using data-led insights to drive engagement, retention, and customer value. Reporting into the Head of Growth, this role blends hands-on CRM execution with strategic development and stakeholder collaboration. Key Responsibilities Strategy & Ownership Own the end-to-end CRM strategy for B2B and B2C audiences Develop lifecycle marketing campaigns to improve engagement … and loyalty Test new ideas to gamify customer experience and drive retention Campaign Execution Execute automated and campaigns across multiple channels (email, push, in-app) Use CRM tools (e.g., Braze preferred, but not essential) to build, launch, and analyse campaigns Create and manage customer journeys, trigger flows, and personalisation logic Analytics & Optimisation Monitor and report on CRM performance More ❯
financer is seeking an Analytics Lead to join their new Growth Analytics team! THE ROLE As the Analytics Lead, you will work on a host of analytics projects including customersegmentation, campaign analysis & competitor analysis YOUR SKILLS AND EXPERIENCE Strong SQL experience Data Viz experience (any platform) Any R/Python experience is nice to have but not More ❯
Sheffield, South Yorkshire, England, United Kingdom Hybrid / WFH Options
Harnham - Data & Analytics Recruitment
facing business is seeking a CRM Lead/CRM Manager to join their high-growth team. Backed by a strong digital-first approach and a mission to elevate the customer journey, this role offers the opportunity to own and execute CRM strategy across both B2B and B2C functions. The Role As CRM Lead, you will take end-to-end … ownership of campaign strategy and execution, using data-led insights to drive engagement, retention, and customer value. Reporting into the Head of Growth, this role blends hands-on CRM execution with strategic development and stakeholder collaboration. Key Responsibilities Strategy & Ownership Own the end-to-end CRM strategy for B2B and B2C audiences Develop lifecycle marketing campaigns to improve engagement … and loyalty Test new ideas to gamify customer experience and drive retention Campaign Execution Execute automated and campaigns across multiple channels (email, push, in-app) Use CRM tools (e.g., Braze preferred, but not essential) to build, launch, and analyse campaigns Create and manage customer journeys, trigger flows, and personalisation logic Analytics & Optimisation Monitor and report on CRM performance More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
iO Associates
a real opportunity to build and deploy machine learning models that directly impact how they serve and retain customers. They've got rich datasets from web traffic, transactions, and customer behaviour and they're keen to turn that into smarter recommendations, better pricing strategies, and predictive insights that drive growth. You'll be leading on end-to-end model … models via APIs or using cloud platforms like AWS or GCP Bonus if you have: Experience of Regression Modelling, Time Series Forecasting and Cluster Modelling Familiarity with recommendation systems, customersegmentation or demand forecasting They're a collaborative bunch, data has real buy-in across the business, and you'll be working closely with product managers, marketers, and More ❯
responsibility, ideal for someone who enjoys building and mentoring teams but still wants to stay close to delivery. You'll be working across key areas like forecasting, marketing performance, customersegmentation and personalisation. A big focus in the early stages will be shaping and improving their marketing mix using Meta's Robyn, so experience using or managing teams More ❯