1 to 25 of 44 Permanent Customer Service Jobs in the City of London

Senior Program Manager, Consumer Customer Service Support, Program Delivery Group Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate will collaborate with global, cross-functional business teams and … CS operations to ensure readiness and deliver projects that impact the customer and CS associate experiences. This role requires keen stakeholder management, negotiation, and prioritization skills. To excel, you will use your project or program management experience to advocate for, and improve, the customer experience, using KPIs to … and direction for projects and gain consensus and clear alignment at all levels as appropriate. Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams to design the projects standard operational procedures, processes and technical more »

A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to wor k. Partner with CSG (Customer Services Group) to execute third party savings savings in 2024, establish a pipe line for 2025 supporting the strategic direction of Sky. The role … will report into Group Head of CSG (Customer Service Group) Procurement, within the Corporate & Business Procurement team Main categories of responsibilities will be Third Parties Contact Centre for the UK, working closely with the Senior Procurement Manager for CSG. The Corporate and Business team is part of the … as well as Sky specific matters. What You’ll Do Become the focal point to run the required vendor selection, for the Sky welcome customer service estate in 2024/25 Specifically facilitate vendor/s performance and technical criteria (with CSG and Procurement) that successfully proves whether more »

technical abilities in supporting desktop environments, particularly on macOS systems, and have expertise in managing Jamf and Intune. This role requires excellent communication and customer service skills, as you will be interacting with various stakeholders across the organisation. Responsibilities: Provide desktop support services for macOS and Windows environments … in supporting macOS and Windows operating systems. Experience with Jamf and Intune for device management and software deployment. Office 365 and Google Suite. Exceptional customer service skills with the ability to communicate technical information to non-technical users. Proven troubleshooting skills with the ability to analyse and resolve more »

to 5 years hands-on experience in Technical Support. You will provide effective, high-quality technical support to the Company's rapidly growing global customer base. The Technical Support Engineer is a natural problem solver who is able work patiently and efficiently with hundreds of customers, exponential traffic growth … to programming and documentation projects, as required. This is a great position for someone early in their Development career: you have some experience in customer service and enjoy resolving people's problems. Main responsibilities and qualifications: Extremely strong communication and follow-up skills. You can speak both engineer … organization skills and ability to plan ahead. Must be a creative problem solver; able to think outside the box when challenging support issues appear. Customer focused mentality required; you love helping other people and see how they make great use of our products. Awareness of API, iOS SDK, JS more »

Home based role This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of releases across the enterprise and our customers, spanning multiple … You'll Be Doing: '€¢Work with internal/external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. '€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. '€¢Assist in the release … business sign off. '€¢Create Change records and package release records specifying the effect on CIs within the Release Management service. '€¢Work with project and service support teams to ensure any potential CI's are correctly identified and managed through a quality release management deployment programme. '€¢Ensure that the CMDB more »

a proactive engineer seeking new challenges in the vibrant field of technical support? We're expanding our team and currently searching for skilled Field Service Engineers and Customer Support Engineers to join us across multiple locations, including Gatwick and Crawley Area, Milton Keynes, Birmingham, Northern Ireland, and now … esteemed clientele. Execute installations, upkeep, and repairs of our innovative equipment and systems. Swiftly troubleshoot technical issues to ensure minimal operational disruptions. Uphold superior customer service standards by addressing inquiries and resolving concerns promptly. Foster effective collaboration with internal teams for seamless issue resolution. Conduct comprehensive training sessions … for clients to optimize product utilization. Requirements: Previous experience in field service or customer support roles is advantageous. Proficiency in diagnosing and resolving intricate technical problems. Exceptional communication and interpersonal skills. Willingness to travel to client sites as needed. Possession of a valid driver's license and a more »

Basic Networking Knowledge - LAN/WAN Office 365 Excellent communication skills and team player Be decisive and have the passion to problem-solve Strong customer/client service Hardware Setups - Laptops, PCs, Macs, and Mobiles for End Users Proficient with Windows 10/11 If you have experience … to-date CV . Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

Position: 1st/2nd Line IT Engineer Location: London, Office based Industry: Managed Service Provider We are a leading Managed Service Provider (MSP) based in the heart of London, currently seeking a dynamic and skilled 1st/2nd Line IT Engineer to join our growing team. As an … TCP/IP, DNS, DHCP, and VPN technologies. Familiarity with phone systems, such as VoIP and PBX setups would be advantageous Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Proven problem-solving abilities and a proactive approach to troubleshooting. more »

As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support … Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Key Duties include: Respond to customer service requests for the repair of business … of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues to help overcome new or unusual faults. more »

Role: This role plays an integral part in providing a professional and quality service to customers and the successful delivery of all project works ensuring a professional and first-class service to internal stakeholders and customers alike, delivering projects on time and on budget whilst constantly promoting quality … level Attend project handover meetings as required Create & manage a project programme of works Prepare monthly revenue forecast and C2C reports Regular communication with customer to ensure complete customer satisfaction Responsible for procurement of control items, sizing control valves etc. Approving control panel drawings/design Responsible for … attitude Technical expertise on multiple BMS/HVAC products Good attention to detail Exceptional time management and organisational skills Self-motivated, responsible, and accountable Customer Service Skills - ability to communicate effectively both verbally and in writing Ability to use Microsoft office including Project Package: £65-£70k £6800 car more »

successful positions in the past. Be highly collaborative with the wider delivery team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues delivering solutions while working within budget. Negotiate with suppliers to provide best balance of quality … service and price. Be an excellent communicator · Desirable: IT knowledge, previous experience of delivering projects involving the following, although not essential, is advantageous for the role: Microsoft cloud based technologies (e.g. M365, Azure) Email migration processes and complex email routing environments Citrix Desktop sanitation and standard build deployment MPLS more »

Cavendish has been instructed by a top 10 security service provider to identify a Security Operations Manager (Graduate calibre) to oversee a corporate portfolio within the City and Central London. You'll be managing a multi-million-pound security (Guarding) portfolio, responsible for overseeing operations and nurturing strong client … relationships. Focussing on providing a high-end customer service experience adapting to clients bespoke requirements and delivering on KPIs. Contract growth and retention are key and go hand in hand with innovation and the introduction of solution-based thinking to obstacles. This is a fantastic opportunity to join … Safely or NEBOSH. 1-3 years of relevant experience operating at a management level. Proven track record of successfully managing teams in a commercial, customer facing role within a security service provider capacity. Desirable: Graduate Nice but not essential. Location: London Area more »

Business Administrator/Sales Support Intern to join our clients' team. This internship offers an excellent opportunity to develop essential skills in sales support, customer relationship management, and overall business operations. Our client: Our esteemed client is a dynamic and innovative technology company dedicated to delivering high-quality telecommunications … network and AV products and services to their customers. They pride themselves on their commitment to excellence, customer satisfaction, and continuous improvement. The role: Possible start date: 7.5.2024 Monday to Friday; 9am to 5pm Total working hours: 40 What you will do in your working day: Assist in preparing … closely with the sales team to coordinate meetings, appointments, and travel arrangements. Maintain accurate and up-to-date records in their CRM system, including customer information, sales activities, and communications. Respond promptly and professionally to customer inquiries. Support the sales team by tracking sales performance metrics and preparing more »

Engineer - MSP Location: City of London & Client sites when required. Package: £35,000 - £40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding … experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS/DHCP/TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance more »

etc Troubleshoot Citrix session/remote access issues. Help troubleshoot the clients bespoke Apps such as APT, Docosoft, Openbox What were looking for: Good customer service (VIP users are often in the office) to respond to issues when users walk up to the IT hub area. Basic AD more »

applications. Collaborate with other IT teams to ensure efficient resolution of issues. Document and track all support activities in the ticketing system. Provide excellent customer service and communicate effectively with users. Benefits: Hybrid working Car allowance 25 days annual leave (plus bank holidays) An additional half day holiday more »

Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is … Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and … maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project more »

The Duty Shift Manager will be responsible for supporting the management team in delivering a smooth and efficient running of the Security Service in a newly revolutionised, iconic superior office building with a fresh and energetic outlook, set in the heart of the London business district. There is something … Job Requirements: SIA Licence required. Experience as a Security Senior Team Leader or Duty Manageris required Excellent communication both written & verbal Excellent levels of customer service at all times Reliable, Responsible and Punctual To have a smart appearance befitting the company Flexible in the approach to daily duties … the deployment of the security team to ensure that a satisfactory security presence is maintained on site at all times as required by the customer representative(s). To ensure that all security personnel adhere to their duties and policies and procedures of the site at all times and more »

Responsible for managing a technical team of Infrastructure Engineers provide managed services to our large customer base, across a wide range of infrastructure technologies and SLAs. Help strengthen our Team as our Head of Infrastructure Operations. Home based role Job Description: Responsible for managing a technical team of Infrastructure … Engineers provide managed services to our large customer base, across a wide range of infrastructure technologies and SLAs. What you'll be doing: •Key part of the Hosting leadership Team, providing leadership in a virtual capacity and direct people management capacity. •Successfully lead infrastructure Operations Team, driving … a culture of service excellence and continuous improvement with the objective of delighting our customers. •Direct line management of Windows, UNIX & Storage Engineers and Architects, ensuring regular 1-2-1's are carried out where objectives are tracked and training & progression requirements are identified and actioned. •Accountable more »

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online around the world, this is your chance to … By Amazon (FBA) provides sellers with fulfillment services to store products in Amazon's fulfillment centers, which Amazon will pick, pack, ship, and provide customer service to enable FBA sellers to scale their business and reach more customers. Often, Selling Partners may procure inventory from overseas origins, such … both a strong sales and business development interest/background that enables them to successfully identify and convert opportunities with a high degree of customer obsession. Account Managers will be prospecting Sellers on a daily basis, developing pipeline management plans, and deliver results based on aggressive on-boarding and more »

Someone with excellent organisational skills and strong attention to detail -The ability to work under pressure and accustomed to working to operational deadlines -Excellent customer service skills and a strong command of written and spoken -A natural problem solver who is happy to formulate solutions to everyday operational more »

sabre experience but they will cross train. Senior business travel consultant - Touring duties -Working closely with the US team to provide a continuation of service during UK hours -Working with the high profile clients booking flights, accommodation, and ground transportation, dealing with musicians, production crews and artist management -Provide … a top-tier, discreet service, addressing all clients travel needs and preferences -Maintain excellent communication with clients, understanding their unique requirements -Collaborate with tour managers, event organizers, and production teams, aligning travel logistics with client schedules and commitments. -Act as the primary point of contact for UK time zone … touring skills required -Touring experience is a must -Ideally sabre knowledge but they would cross train from another GDS for the right person -Exceptional customer service skills -Strong organisational skills, attention to detail, and commitment to providing unparalleled service to high profile clients Additional information -Hours of more »

legal tech tools to support the projects Supporting bespoke technologies for large technical clients Drafting project proposals & providing status reports Providing end user support & customer service Troubleshooting & resolution of matter issues as these arise Preparing recommendations, budgets & project plans Assist attorneys in preparing for client IT interviews and … to support matters. Skills & Attributes of the Legal Technology Analyst You will be experienced with Legal Technology ideally from a law firm, but professional service is also considered Some experience with Legal Tech applications such as Document Automation, AI platforms, transaction management, and low code builders; ideally you will more »

require strong attention to detail and excellent communication skills. Duties of the Tax Assistant UK/US include: To provide administrative support to client service team Maintaining client and other databases Providing excellent telephone customer service To deal with HMRC/US Tax Authority enquiries by telephone more »

it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky : the more »