1 to 25 of 51 Customer Service Jobs in the City of London

As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support … Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Key Duties include: Respond to customer service requests for the repair of business … of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues to help overcome new or unusual faults. more »

delivering to over 150 countries worldwide? You will be joining a technology team who have a passion for innovation, collaboration, and providing the best service to their customers as well as embracing new ideas, technologies and approaches. As a Senior Fullstack developer, you will be joining one of their more »

When you join the John Charcol Network, you will be part of the driving force that provides our clients with market leading advice and customer service, the cornerstone of the John Charcol heritage. more »

Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is … Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and … maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project more »

etc Troubleshoot Citrix session/remote access issues. Help troubleshoot the clients bespoke Apps such as APT, Docosoft, Openbox What were looking for: Good customer service (VIP users are often in the office) to respond to issues when users walk up to the IT hub area. Basic AD more »

A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to wor k. Partner with CSG (Customer Services Group) to execute third party savings savings in 2024, establish a pipe line for 2025 supporting the strategic direction of Sky. The role … will report into Group Head of CSG (Customer Service Group) Procurement, within the Corporate & Business Procurement team Main categories of responsibilities will be Third Parties Contact Centre for the UK, working closely with the Senior Procurement Manager for CSG. The Corporate and Business team is part of the … as well as Sky specific matters. What You’ll Do Become the focal point to run the required vendor selection, for the Sky welcome customer service estate in 2024/25 Specifically facilitate vendor/s performance and technical criteria (with CSG and Procurement) that successfully proves whether more »

it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky : the more »

key stakeholders within the Delegated Authority Practice to meet corporate goals and uphold company values. Provide technical support and expertise to ensure high-quality customer service in claims handling. Report to the Delegated Authority Practice Claims Manager, with oversight from the Deputy Head of Claims and matrix reporting … Authority Practice. Work closely with the DAP manager to oversee the Portfolio and TPA relationships. Manage TPA and DAP relationships to ensure compliance with service level agreements and claims handling standards. Implement LSM's claims reserving philosophy and standards consistently. Support in selecting and onboarding new TPA service … TPA and DAP relationships. Implement an annual audit strategy for delegated authority and utilize resources effectively. Monitor compliance and report on best practices in service and communication through system reporting and internal file audits. Coordinate with Claims Operations to optimize operational efficiencies and outsource non-technical tasks. Ensure compliance more »

and ideally experience operating a business unit or department. Sales experience; and a successful track record of prospecting, developing, and closing clients. A demonstrated customer service experience – a proven ability to add value to your customers. An entrepreneurial spirit, excited to run your own business. Previous experience managing more »

leading role in defining the requirements gathering and governance process.'€¢Working on large Salesforce implementations (both OOB and customised solutions) with multiple BAs.'€¢Investigating customer problems and opportunities using standard BA problem solving tools'€¢Facilitate defining a technical solution and documenting this in a functional design.'€¢Leading the production … be eligible for SC clearance. About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses, and clients. We design, build, and run the right technical competencies and … partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, which enables them to work effectively and more »

Services to both the private and public sector. The group are constantly evolving to stay ahead of their competitors and bring excellent value and service to their clients. About the role: We are looking for a subject matter expert to undertake the Head of Workplace Services role as it … client requirements across a large client base and contracts within both private and public sectors. Utilising a tech-savvy approach to ensure that the service and solution delivered to the client is best in class. The ideal candidate will have significant exposure to Workplace Solutions, from a provider-side … skills, with the ability to motivate and inspire teams and stakeholders. Sound understanding of how to lead, grow, develop, and motivate teams. Excellence in customer service. Strong organizational, planning, and problem-solving skills, with the ability to manage multiple projects and priorities. Sound knowledge and understanding of the soft more »

Strong SuccessFactors experience. Technical and functional knowledge of SuccessFactors. Advanced-level Excel skills. Experience in data reporting and dashboard creation. Strong stakeholder management and customer service focus. more »

responsible for the implementation, and delivery of end-user computing solutions that meet the needs of the business. The ideal candidate will have excellent customer facing skills with a strong EUC engineering background with experience in an operational support role or an EUC focussed infrastructure back-end supporting role. … to have a good multi-discipline, integration level knowledge across other technical areas such as networking and server infrastructure. You will act as a customer facing Architect delivering projects and providing technical governance supporting the engineering teams and the Project managers to ensure a successful outcome. Candidates will combine … of smaller bespoke & tactical work that does not fall into the wider EUC Solution portfolio. '€¢Provide the interface between engineering, project management and the customer to ensure the architecture model is delivered as intended. '€¢Troubleshoot technical delivery issues and ensure appropriate solutions are put in place. '€¢Ensure solutions are more »

Basic Networking Knowledge - LAN/WAN Office 365 Excellent communication skills and team player Be decisive and have the passion to problem-solve Strong customer/client service Hardware Setups - Laptops, PCs, Macs, and Mobiles for End Users Proficient with Windows 10/11 If you have experience … to-date CV . Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

Business Services procurement team on Contingent Labour Contracts. * More general commercial legal support depending on capacity (e.g. contracts for the purchase of business and customer services). * Advises in other legal areas where necessary. *Knowledge & Experience* *Preferred education/qualifications:* * Relevant years of working experience in the employment area more »

configuration experience · Excellent communication skills · Exceptional collaboration skills About Capita TSS Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients. We design, build and run the right technical competencies and … partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and more »

Role: This role plays an integral part in providing a professional and quality service to customers and the successful delivery of all project works ensuring a professional and first-class service to internal stakeholders and customers alike, delivering projects on time and on budget whilst constantly promoting quality … level Attend project handover meetings as required Create & manage a project programme of works Prepare monthly revenue forecast and C2C reports Regular communication with customer to ensure complete customer satisfaction Responsible for procurement of control items, sizing control valves etc. Approving control panel drawings/design Responsible for … attitude Technical expertise on multiple BMS/HVAC products Good attention to detail Exceptional time management and organisational skills Self-motivated, responsible, and accountable Customer Service Skills - ability to communicate effectively both verbally and in writing Ability to use Microsoft office including Project Package: £65-£70k £6800 car more »

records of all communications with clients in the CRM system Stay up-to-date with industry trends, competitor activities, and market conditions Provide excellent customer service and resolve any client concerns or issues Training Sales Executive (Level 4) apprenticeship standard qualification: Functional Skills in maths and English provided … Closing Date Monday, 3rd June 2024 Start Date Monday, 10th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Presentation skills Administrative skills Number skills Team working Patience Qualifications Business NVQ or SVQ Level 2 or equivalent, grade Merits (Desired) About the more »

company, we specialise in delivering innovative solutions to help businesses grow and thrive in the digital landscape. Our team is dedicated to providing exceptional customer service and creating effective marketing strategies that drive results. Responsibilities: Contact potential customers via telephone to promote our products and services Explain the … Closing Date Monday, 3rd June 2024 Start Date Monday, 10th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Presentation skills Administrative skills Number skills Team working Patience Qualifications Business NVQ or SVQ Level 2 or equivalent, grade Merits (Desired) About the more »

Position: 1st/2nd Line IT Engineer Location: London, Office based Industry: Managed Service Provider We are a leading Managed Service Provider (MSP) based in the heart of London, currently seeking a dynamic and skilled 1st/2nd Line IT Engineer to join our growing team. As an … TCP/IP, DNS, DHCP, and VPN technologies. Familiarity with phone systems, such as VoIP and PBX setups would be advantageous Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Proven problem-solving abilities and a proactive approach to troubleshooting. more »

London Salary: up to £35k Type: Hybrid, at-least 1 day a week in the London Office Are you passionate about delivering an excellent service and want a new challenge? Are you looking for a long term career opportunity? Is flexible work/life balance important to you? I … claims. We require a Adjusting Executive to work on a one to one basis with our adjusters, to ensure we can continue to deliver service and handling at the very highest level. You will have the following skills: The confidence and ability to deliver excellent customer service more »

applications. Collaborate with other IT teams to ensure efficient resolution of issues. Document and track all support activities in the ticketing system. Provide excellent customer service and communicate effectively with users. Benefits: Hybrid working Car allowance 25 days annual leave (plus bank holidays) An additional half day holiday more »

Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role … handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by … the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person more »

Senior Program Manager, Consumer Customer Service Support, Program Delivery Group Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate will collaborate with global, cross-functional business teams and … CS operations to ensure readiness and deliver projects that impact the customer and CS associate experiences. This role requires keen stakeholder management, negotiation, and prioritization skills. To excel, you will use your project or program management experience to advocate for, and improve, the customer experience, using KPIs to … and direction for projects and gain consensus and clear alignment at all levels as appropriate. Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams to design the projects standard operational procedures, processes and technical more »

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online around the world, this is your chance to … By Amazon (FBA) provides sellers with fulfillment services to store products in Amazon's fulfillment centers, which Amazon will pick, pack, ship, and provide customer service to enable FBA sellers to scale their business and reach more customers. Often, Selling Partners may procure inventory from overseas origins, such … both a strong sales and business development interest/background that enables them to successfully identify and convert opportunities with a high degree of customer obsession. Account Managers will be prospecting Sellers on a daily basis, developing pipeline management plans, and deliver results based on aggressive on-boarding and more »