4 Apprenticeship Customer Service Jobs in England with Remote Work Options

they pride themselves on building strong relationships with clients and helping them evolve with cutting-edge technology. If you are passionate about technology and customer service, and you're ready to kick-start your career in IT support with a dynamic and supportive team, apply now to join … Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide first-line support for all service tickets via phone, desk director, or email. Manage workload effectively and identify escalations when necessary. Handle general inquiries and complaints from customers. Communicate clients … needs to relevant internal departments. Manage and maintain customer network documentation. Ensure accurate incident logging and prioritise timely responses to client requests. Work closely with the Service Manager to address incidents. Identify emerging technologies beneficial to clients and solutions. Receive comprehensive training throughout the apprenticeship program. Full training more »

for all 1st line IT issues Produce any follow up actions and escalate as necessary within the business To maintain a high degree of customer service for all support queries and adhere to all service management principles and SLAs Maintain client network architecture by setting up routers more »

grade 4 or above (Essential) About the Employer EMPLOYMENT EDUCATION TRAINING GROUP LTD Education Employment Training Group offers one of the best UK's service when it comes to training and employment. We work with a number of organisations who require work experience opportunities for their learners. As well … will be fully focused on working with our clients looking to hire apprentices for their businesses with a focus on Digital Marketing, Business Administration, Customer Service and Recruitment. more »

customers, including liaison with third party vendors. Monitor systems performance, investigate issues, collect performance statistics and create reports using application management software and tools. Customer Services and Support: Provide advice and guidance in response to stakeholder requirements. Use initiative to interpret user requirements and identify any required amendments to … upgrades and new technology implementations taking opportunities to speed up deployment through automation and process efficiency. Work with initiative to identify best approach to customer support, data management and reporting. Continuous Improvement: The post holder will be given the opportunity to learn relevant applications support techniques, methodologies and tools. … Closing Date Monday, 20th May 2024 Start Date Monday, 1st July 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Number skills Team working Data handling Office365 - Excel and Word Ability to work independently Willing to learn Basic knowledge of SQL Basic knowledge more »