1 to 25 of 36 Customer Service Jobs in Glasgow

Customer Service Specialist – Banking & Financial Services Teleperformance certified as great place to work UK in 2023! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting … to work for TP! And £300 for your friend too! 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Length of Service and monthly recognition awards Opportunities for career development and progression Employee welfare support with free access to our Mental … off 25% off O2 and 20% of EE Mobile Contracts Sony – 20% off Mobile Phones Ray-Ban – 20% off Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A more »

Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you … provide top-notch support and assistance to our valued customers. This is a 5-days-a-week contract role, ensuring our customers receive unparalleled service every day. Key Responsibilities: Handle customer inquiries with professionalism and a customer-first mindset. Process customer requests, ensuring accuracy and efficiency. … Collaborate with internal teams to address and resolve customer concerns. Maintain detailed and organized records of customer interactions. Qualifications: Previous experience in customer service and administration Excellent communication skills and a friendly demeanor. Strong organizational skills and attention to detail. Ability to thrive in a dynamic more »

Network Engineer with solid IT Infrastructure skills ? Would you like to work for a company that has the same passion for delivering high quality customer service as you? They are a company that will be highly focused on developing you as an individual, invested in growing your skills more »

s digitalisation strategy by supporting new digital products. It offers opportunities for personal development. Key Responsibilities: The role involves system administration for various online customer booking systems, managing GDS booking scripts and smart-flows, documenting processes, onboarding new users, supporting NDC workflows, implementing technical solutions, evolving the proprietary booking … technical supplier issues. Candidate Requirements: experience within a technical support/corporate reservations function. with online automation systems such as Compleat or IQCX communication service skills. Desirable: and experience of the GDS and OBTs (Online Booking Tools) are highly desirable. Diploma/Certificate in a business discipline preferred, with … office with onsite parking. Health Cash Plan. of Mind Insurance. If you are a proactive and adaptable individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity to join my client's dynamic team. How to Apply: Send your CV more »

to stakeholders and highlighting relevant opportunities to the team Working closely with technical teams & partners to support continuous improvement of marketplace channels. Supporting the customer service team with daily tasks and resolving product issues highlighted or improving customer experience Working for Trespass You will receive 30 days … holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors Relaxed dress more »

be current holders of a PVG or Basic Disclosure. We are currently recruiting across the following disciplines: - Administration - Reception - Data Entry Administrators - Recruitment Administrator - Customer Service Advisor - Finance Administrator - HR Coordinator The successful candidates will: - Have an eye for detail and be confident inputting high volumes of information more »

specialised divisions to provide trade services throughout Central Scotland. All their trades people are fully qualified in their trades and undergo the highest quality customer service training to ensure their customers receive the best service possible. Whatever trade service their customers need, the company can deliver. … health & safety in the workplace Hardworking with excellent time management, working to targets and pre-determined timescales Excellent communication and interpersonal skills, committed to customer care Benefits The company will provide the successful candidate with a company vehicle and cover travel expenses. To Apply If you feel you are more »

providers, housebuilders, local authorities, and housing associations. Develop strong, long-term relationships with clients, understanding their unique needs and exceeding their expectations. Deliver exceptional customer service, ensuring a smooth buying experience and fostering brand loyalty. Achieve and exceed ambitious sales targets through effective account management strategies. Identify new … communication, interpersonal, and negotiation skills. The ability to build strong, trusting relationships with clients at all levels. Strong understanding of the trade sector, including customer needs and buying behaviours. A self-motivated, ambitious, and results-oriented approach. We offer a competitive compensation package, including: Salary of circa more »

ideal candidate will come from an Electrical background, ideally have UPS experience and will be based locally to Glasgow. UPS Engineer Position Overview Attend customer sites across London and Home counties to undertake planned maintenance and repair work on UPS systems Fault find and repair to module level on … DC power supplies, battery banks, etc.) Provide breakdown and technical support to colleagues and customers alike, over the phone and in person Provide professional customer service at all times, displaying company values such as respect, commitment and honesty UPS Engineer Position Requirements Minimum of HNC Qualified in UPS more »

carry out planned preventative maintenance and reactive works to building plant, equipment and systems as well as respond to site engineering emergencies within agreed service levels. Responsibilities: * Carry out routine maintenance to all building plant, equipment, and systems in accordance with agreed service levels. * Ensure that reactive breakdowns … are carried out in accordance with agreed service levels. * Complete timesheets accurately, recording site time, expenses etc. and submit weekly with report sheets. * Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly. * Ensure that Method Statements and Risk … to provide safe working practices. * Encourage a safe and healthy working environment and ensure compliance with all Company policies and procedures High levels of customer service, maintaining effective relationships with key client contact. Candidate requirements: * The ideal candidate is client facing (job activities that involve direct interaction or more »

measures as needed. Technical Support and Training o Provide first-level support to all users, resolving technical issues and maintaining a high degree of customer service. o Train staff on new technologies and IT best practices. Travel o Willingness to travel to various branches or office locations to provide more »

intimate team in a global organisation that operates in over 60 countries. As a vital member of our team, you will provide top-notch customer service to our global client base of 250 users, promptly addressing issues and change requests while adhering to established procedures. Your responsibilities will more »

delivery to ensure a blended learning approach. Collaborate with subject matter experts to develop content relevant to our SIPP business, including compliance, risk management, customer service, and technical skills. Manage the learning management system (LMS) to track training progress, monitor participation, and assess the effectiveness of learning initiatives. more »

years to help brands, retailers and manufacturers expanding on the oversea market through digital channels. We are looking for an enthusiastic and experienced Customer Service Advisor to join our expanding team. We are looking for an individual with a passion for delivering outstanding customer service and … handle a wide range of queries and would be expected to deal with these in a professional manner. You will work closely with the Customer Service Manager to ensure outstanding service is delivered to every customer from worldwide. Primary Duties include but are not limited to … Answer incoming customer enquiries from all channels (email and occasionally phone) to company standards Stay up-to-date on new products, services and policies Collect and report customer feedback to ensure that best practice is recognised and maintained Engage with customers in a friendly and professional manner whilst more »

Directorate You could be just the right applicant for this job Read all associated information and make sure to apply. Business Systems Business Area Service Delivery Location Glasgow or Dalkeith Salary range £35,577 - £40,993 Type of Contract Permanent Contract Part Time/Full Time Full Time/… not just in this country, but around the world. SQA is recruiting for an Asset and Configuration Analyst. This is a role within the Service Performance Management function. The role sits in the Business Systems Service Delivery team who are responsible for managing the services Business Systems deliver … supported services are captured, documented & maintained accurately. The analyst will initially be focussed on maintaining and building on the current CMDB (Configuration Management Database), service mapping, reviewing asset and configuration polices/processes, and carry out a full end to end review of Service Asset and Configuration data more »

ideal candidate will come from an Electrical background, ideally have UPS experience and will be based locally to Glasgow. UPS Engineer Position Overview Attend customer sites across London and Home counties to undertake planned maintenance and repair work on UPS systems Fault find and repair to module level on … DC power supplies, battery banks, etc.) Provide breakdown and technical support to colleagues and customers alike, over the phone and in person Provide professional customer service at all times, displaying company values such as respect, commitment and honesty UPS Engineer Position Requirements Minimum of HNC Qualified in UPS more »

The role will be focused on maintaining and improving customer satisfaction to aid the business goals of retaining and growing existing business. Key to success will be customer engagement aiding stronger customer relationships in turn improving customer loyalty. The day-to-day responsibilities will be ensuring … service levels are met and all customer queries are acted upon in a timely manner, development of Service Reviews and increasing/developing customer feedback mechanisms. Customer feedback is a key driver to service improvement and will enable the development of customer specific … reporting and KPI’s to enhance the overall service level. Responsibilities Service Management Builds deep and trusted relationships with the customer, at all levels and is seen as the go to person in relation to all service delivery matters. Manage customer queries to resolution ensuring more »

geospatial data to improve and innovate what our customers do. As a Geospatial Product Specialist you will play an important role in providing excellent customer support services for our products. This includes technical support, product development and testing, data management and presales activities. You will help to ensure our … key service management commitments are fulfilled to high quality and performance standards. This is an exciting opportunity to play a key role in the expansion and use of GIS by our customers, internal and external, as well as contribute to future product and service development. You’ll work … website to get a feel of the contribution you’ll be making as part of the Idox team: https://www.idoxgroup.com Key responsibilities Service Management Provide service desk and technical support services to customers, and assist with the administration of service desk systems Contribute to the more »

platform. Cloud IT Infrastructure experience, particularly Azure. Strong technical skills in supporting Windows Operating Systems, both server and client Solutions-driven with an excellent customer service approach. Experience in both on-premise and cloud infrastructure support. Advanced knowledge of core infrastructure technologies. Experience of Microsoft server technologies up more »

cloud MSP with a global, talented team of employees. Join us and be part of our team!! Normal Navisite is looking for an experienced Service Desk engineer to join our existing team providing 24/7 to our customer base from our Glasgow based office. This role is … offered primarily as an office-based role, with some hybrid work available. Service Desk Engineer Responsibilities: Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under … pressure in a fast-paced environment. Possess Strong customer service, analytical, and problem resolution skills. Strong communication skills; Excellent English (Written and spoken). Ability to be empathic and sympathetic to our users. Capturing all interactions and ticket resolutions within our ticketing system * * Service now to aid more »

ensuring ERP system tracks quotes, invoicing, PO creation, and goods receipt. Understand procurement principles, contract administration, and licensing. Manage interfaces between supplier management. Excellent customer service to internal and external stakeholders. IT supplier processes comply with corporate governance requirements. Maintain IT supplier and contract data. Ensure IT contracts more »

Talent are delighted to be partnered with a prominent Scottish financial services company based in Glasgow city centre. With a commitment to providing exceptional service to their clients, they are dedicated to helping individuals navigate the complex and challenging financial markets with expertise and compassion. We are seeking a … a dynamic IT team. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a strong commitment to providing exceptional customer service. As an Infrastructure Engineer, you will play a key role in ensuring the smooth operation of IT systems and providing technical support to more »

Account Manager with an Air Conditoning biased. This role offers an exciting opportunity to manage key client accounts, oversee health and safety compliance, ensure service delivery excellence, and take ownership of the P&L, WIP and debt. Responsibilities: Manage a portfolio of client accounts, serving as the main point … of contact and building strong, long-term relationships. Understand client requirements and objectives, proactively identifying opportunities to add value and enhance service offerings. Oversee health and safety standards, ensuring compliance with regulations and company policies. Managing a team of air conditioning engineers throughout the central belt. Collaborate with internal … teams and external partners to coordinate service delivery, resolving any issues or challenges that arise. Take ownership of the profit and loss (P&L), WIP and debt for assigned accounts, managing budgets, analysing financial performance, and implementing strategies to drive profitability. Provide regular reports and updates to senior management more »

to be Unrivalled in Developing People."? Role Details What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing you as an individual, invested in growing your leadership and management … Kura desktop estate and deliver operational enablement utilising in-house resources. To manage highlighted security alerts and provide a robust and proactive level of service for all stakeholders. To manage and improve the overall Kura Infrastructure estate as defined by strategic parameters, focusing on consolidation, efficiency and capability enablement. more »

main focus of your role will be to make sure that our clients Cognos Controller software is maintained, enhanced and that users receive effective customer service. Our client has 250 global users, your role will be to respond to issues and/or change requests, whilst ensuring that documented more »