1 to 2 of 2 Permanent Customer Service Jobs in Knutsford

be able to communicate solutions effectively in a non-technical manor to help the user understand the problem and its solution. They must be customer service oriented, patient, and be comfortable with communicating directly with C-level executives. The goal is to create value for users that will … asking pertinent questions • Troubleshooting to find the root cause and the best solution based on the issue and details provided by employees • Walk the customer through the problem-solving process • Maintain user, computer, and group object in an Active Directory environment • Maintain and create resources in Azure and Office … Manage a ticket queue within the parameters of pre-defined SLAs • Provide consistent day-to-day service • Escalate unresolved issues to the proper team of support personnel • Provide accurate information on IT systems, products, and services • Keep a detailed record of events and problems, and their resolution, in incident more »

Will Need Preferably several years of experience providing Level 2 application support Previous supervisory experience in overseeing a technical support team Strong user-facing, customer service and communication skills Advanced troubleshooting, analytical and multi-tasking skills Working knowledge of SQL Advanced Excel knowledge Able to work autonomously and more »