21 Customer Service Jobs in the North East with Remote Work Options

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Danish, to start a new position now . The company are ideally situated just north of Newcastle … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Danish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

Customer Experience Manager - Customer Service Centre Newcastle upon Tyne, hybrid working x 2 days office based and x 3 working from home Permanent, Full Time (37.5 hpw) Salarycirca: £32,000 pa negotiable depending on skills & experience, with brilliant benefits, including a Health Cash Plan! As the UK … ways we interact with our customers sounds cool, right? We want customers who contact our omni-channel call centre to have a truly brilliant customer experience. We want our processes to be seamless, our technology to be top notch and to collaborate with our customers and key stakeholders across … of Home Group. We want an energised, innovative, and skilled change professional to join us to deliver our aspirational plans. Typical day as a Customer Experience Manager Support the customer service centre to deliver a quality service for our customers Work closely with our Management Team more »

Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides … the highest levels of quality and service to our customers. The role is responsible for identifying and taking the lead on analysing data and quality checking programmes, which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing … data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust and provide a clear understanding of the information and consistency in interpretation. Key Responsibilities: Review, analyse and compile a series of more »

supply chain Vendor Onboarding Coordinator to join their established team at Rainton Bridge, Durham . This is a great opportunity for an organised, confident, customer focussed self-starter to jump on board and make things happen! 12-month (renewable) contract position – inside IR35. Hybrid working options available . Broad … systems and processes. Develop and deliver comprehensive training and guidance programs for internal and external stakeholders, covering topics such as online operational procedures, and customer service excellence. Create training materials, presentations, and manuals to support vendor training initiatives. Conduct in-person or virtual training sessions to educate internal … A tenacious and proactive ‘can do' attitude Organisational skills Attention to detail Excellent communication skills – written and verbal Self-motivation A commitment to excellent customer service more »

and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a … will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You … process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify more »

you will not be expected to work more than 5 days a week. We are currently looking for an IT enthusiast to join our Service Desk team. The successful individual will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring … customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations. Responsibilities: Managing the NOC/SOC process within the Global … Service desk to ensure all process are effective and analysts are fully trained Acting as a point of escalation whilst leading and providing oversight, technical and operational guidance to the team. Act as a deputy to the Global Service Desk manager Acting as the Major Incident Manager as more »

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and … Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management … Information Asset Register. Knowledge, Skills & Experience; Understanding Cyber Security and Security principles. Excellent communication style, able to keep calm under pressure and defuse difficult customer situations. An inquisitive individual, keen to investigate the root cause of issues and use their understanding of software systems to methodically work through problems. more »

planning and execution throughout the product lifecycle in line with PMO best practice. To be responsible for the gathering and prioritising of product and customer requirements, defining the product vision and working closely with stakeholders to maximise return on investment, customer satisfaction and ensure benefits are realised. To … ensure that the product supports the companys overall strategy and goals. To act as the customer advocate articulating the users needs. To actively manage relationships with vendors, with a view to maintaining continuity of service as well as understanding the product roadmap; seeks ways to ensure return on … Management practitioner qualification, E.g., APM/PRINCE2. Essential Knowledge and Experience: Knowledge of defining and launching products that meet and exceed business objectives. Strong customer service orientation. Excellent written and verbal communication skills. Subject matter expertise in a particular product or market. This should include specific industry or more »

company: A globally successful AWS partner is looking for 2 Cloud Support Engineers to support them in the development of a 24/5 service for customers in the APAC region. This company have been going from strength to strength and receives both backing and business opportunities from AWS … network protocols Windows Server (2016,2022) Active Directory, Group Policy, RDS, IIS, SQL Keen interest in AWS Cloud technologies Networking (DNS, IP Routing) Excellent customer service skills Benefits include: Additional annual leave Casual dress code Company events On site parking Remote working options Certification and training Supportive family more »

continuing to shape our offering. Our Relationship Manager team was formed in 2022 and continues to grow with the Bank at pace. Providing every customer who opens an account with us with a Relationship Manager, to work alongside them and provide outstanding service, is core to our strategy. … In addition to providing outstanding service, our Relationship Managers build deep levels of understanding and trust with their customers, and get to understand their ambitions, goals and motivations. Allica Relationship Managers support their customers through the provision of appropriate Allica Bank products including Business Current Accounts, Savings Accounts, Commercial … expected to be highly active and visible in business groups and with professionals. Win, Build and Relationship Manage a portfolio of SME customers, understanding customer’s needs and business aspirations, and looking for opportunities to support them via Allica Bank products and services and through your external network. Originating more »

OneDrive, etc) Email security (filtering, DMARC/DKIM) Microsoft SCCM Intune and Autopilot Endpoint protection Server hardening Understanding and experience of ITIL and strong customer service focus This is an excellent opportunity for an enthusiastic and passionate person to join a successful organisation which contributes training, learning and more »

communication with the Platform and Infrastructure Manager to ensure seamless security maintenance and improvements. Responsibilities: Conduct Cyber Essentials & Cyber Essentials Plus Assessments for our customer base. Perform network security audits. Conduct external and internal penetration tests. Provide support during major security incidents across all incident response phases. Proactively monitor … internal infrastructure using toolsets, remediate issues, and provide recommendations. Design, implement, and provide support for customer security solutions. Serve as a senior security escalation point for the Service Desk. Configure and maintain SIEM systems. Participate in presales meetings with customers. Required Skills: Certified Cyber Essentials Assessor. Certified Cyber … designing and delivering cybersecurity solutions across diverse environments. Proficient in both on-premise and cloud technologies. Excellent organizational skills, effective communication, and a strong customer service focus. Benefits include: Unlimited annual leave (yes seriously) Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing more »

Are you passionate about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. … role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current … tech stack and Sage products to drive resolution and seamless handover Develop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU) Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high more »

or Practitioner Level Design qualification What we offer: 25 days holiday Enhanced Maternity, Adoption and Paternity leave Access to employee assistance programmes Online GP Service, 24 hours a day, 365 days a year Discounts with national retailers Eye care vouchers Mobile Phone Discounts Reward & Recognition Scheme At Morrison Data … leading metering services business - and were still growing, with some exciting times ahead! As an award-winning business, we pride ourselves on our diligence, customer service and expertise. Were constantly evolving our services, introducing innovative solutions, and using our core capabilities to be at the forefront of the more »

mobile device health, updates, and application assignments. Monitor server health and escalate issues as needed. Key skills required for the role: Excellent communication and customer service Experience transitioning servers to a unified domain Experience with server replacements and backups Ability to work in compliance with GDPR and other more »

payroll provider and a Level 3 payroll qualification would be advantageous however not essential. Most importantly, were looking for those with a background in customer service/retail/administration or office environment. This could be a great opportunity to kick start your new career if youre looking more »

in November 2020. JMG Groupplace over £200m of Gross Written Premium into the market and our teams are very well respected in the industry. Customer excellence and doing the right thing is the backbone to our business ethos, which means that our talented people, high-tech systems, and robust … developing the profitability of the business whilst ensuring full FCA compliance in all aspects of SME insurance. Our Account Handlers ensure a high-quality service is provided to all clients in accordance with their specific needs and requirements. Key areas of responsibility include Ensuring accuracy, efficiency and professionalism when … business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice Always promoting exceptional customer care standards Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance Actively securing renewal business by more »

business level who ideally will have a background in Accounts or Finance but happy to look at someone who has been an Administrator or Customer Service professional and speaks fluent French. You will be given full training on the Accounts Payable function, but duties include: Manage internal corrections more »

clients regarding installation, maintenance, and operation of EV charging infrastructure. Cross-Functional Collaboration: Work closely with internal teams such as product development, marketing, and customer support to ensure alignment in client strategies and initiatives. Gather feedback from clients and communicate insights to relevant teams for continuous improvement of products … and services. Collaborate with colleagues to resolve complex client issues and deliver exceptional customer service. Qualifications: Bachelor's degree in Business Administration, Sales, Marketing, or related field (preferred). Proven experience in sales, account management, or business development, preferably within the EV charging or renewable energy industry. Strong understanding more »

a Cyber Security Lead to provide oversight and assurance of all cyber security strategies, policies and standards. This business is now using multiple external service providers in a Business Process Outsourcing arrangement. The business's digital presence will expand, which means cyber defence needs to be a top priority. … As a Cyber Security Lead, you will support the Cyber Security manager by: Conducting assurance activities. Serving as the primary contact for suppliers delivering customer services, including IT capability. Reviewing evidence from suppliers to ensure compliance with NS&I security policies. Identifying security risks and escalating them through governance. … Providing an objective opinion on control implementation by suppliers. Building strong relationships across the organization and with service providers to foster a security-focused culture. Your key responsibilities will include: Cyber Security Risk Management : Proactively identify, escalate, monitor, and manage security risks associated with business activities. Collaborate with suppliers more »

an Information Security Lead to provide oversight and assurance of all cyber security strategies, policies and standards. This business is now using multiple external service providers in a Business Process Outsourcing arrangement. The business's digital presence will expand, which means cyber defence needs to be a top priority. … As an Information Security Lead, you will support the Information Security manager by: Conducting assurance activities. Serving as the primary contact for suppliers delivering customer services, including IT capability. Reviewing evidence from suppliers to ensure compliance with security policies. Identifying security risks and escalating them through governance. Providing an … compliance and risk. Challenge suppliers when control failures are evident. Relationship Management : Build strong relationships across the organization. Foster a security-focused culture with service providers and clients. Focus on continuous improvement aligned with evolving threats. Governance : Attend security working groups with suppliers to assess control effectiveness. Monitor supplier more »