1 to 25 of 93 Customer Service Jobs in the North East

Field Service Engineer Competitive Salary rates + O/T + Door to Door Pay + Company Van + Holidays + Pension Dawsongroup emc is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire.Due to continued growth, we are recruiting a field-based … Vehicle Technician/Field Service Engineer. As a Field Service Engineer your role will be to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance and repair of a full … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent (Automotive, Mechanical and or Electrical) Previous experience working as a more »

shiftsbetween 8am to 7pm. One Saturday per month with Monday off in return. Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays. We have a new job opportunity open for Workforce Dispatchers to join our Field Operations department. The successful candidate will be … them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Job Description: Ensure fulfilment of Field Service Engineers agendas with focus on immediate to short term Rescheduling and re-assigning services based … of their teams Manage capacities and availability of agendas based on geographical requirements Communication with the different departments to improve results Communicate with Field Service Engineers in the event of unplanned activities threatening to cause scheduling problems Inform customers of any changes to their planned service Maintain monthly more »

We are confident we can provide you with a solution for all your welding requirements. Role Specialist Welding Aluminium Welding Coded Welding Site welding service and metal fabrication High Integrity Fabrications Specialist Weld Reclamation Stellite & Monel overlay welding Machined Fabrications Shot Blasting Weld Cleaning and Passivation Metal Fabrication Welding … Positions Available 1 Closing Date Sunday, 9th June 2024 Start Date Monday, 5th August 2024 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Physical fitness Qualifications English GCSE … and Steven Young are located in Blaydon on Tyne on a site in excess of 52,000 2ft, offering a complete sub-contract engineering service in the North East. With a combined experience of over 65 years in the engineering industry, we offer a world-class service, incorporating more »

new ESDAL users with the Helpdesk and set up user accounts. Act as first point of contact for ESDAL users and to deal with service enquiries in line with service level agreements and documented processes. Support a team of Helpdesk Engineers and escalate any complex issues to them. … they are kept current, using data sets provided by 3rd parties, under guidance of the Helpdesk Engineers. Support the delivery of high levels of customer service. Promote ESDAL to user groups to help grow user numbers. To be Successful Experience of working within a customer service, help … keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to more »

for your hard work, you will receive : a competitive salary depending on your qualifications & experience, enhanced holiday entitlement increasing with good attendance & length of service, free on site parking, cycle to work scheme, 24hrs employee support program, Company pension and the chance to be part of a family business … in the production of timely & accurate quotations to customers. Continuously review workload throughout the day to ensure efficiency of quotes produced taking into account customer priority lists. Review work in progress raising any anomalies or queries with Commercial Manager, Estimating Team, Customer Services or Sales to ensure best … policies and procedures (see attached ISM document). Performance Indicators/Targets: Consistent attainment of agreed estimating targets within given timescales. All estimates meet customer & company specified requirements and quality standards. To work as part of the estimating team ensure the company goals are met. To demonstrate a flexible more »

on a well established hospital contract. Working alongside the maintenance team, you will manage the projects side of the contract, working closely with the customer to price and deliver works, utilising and managing subcontractors for delivery. The Role Act as Project Manager to the Contract client and relevant groups … variation P+L keeping to budgets and maximising efficiency and profits where possible. Produce accurate management reports, data and forecasts as required. Carry out regular service delivery audits. Completing pricing and tender documentation. Produce work specification documents including drawing. Ensure effective working relationship with the Head of Projects to ensure … excellent customer service is provided to our client and customers. Work on project pipelines amounting to over £3.5M Qualifications & Experience Demonstrable experience in a Small works/Lifecycle PM role on an hospital contract Ability to manage multiple project workflows Good report writing skills. Good operational and communication more »

We are looking for a skilled engineer to join our team in Alnwick. As a service engineer with Scot JCB you will visit a variety of customer sites throughout the area to carry out maintenance, repairs and services on our customers machines to a high standard. This is … phone or tablet Submitting daily timesheets and job cards Accurately ordering your parts and working closely with the parts department Working closely with the service supervisor Helping to train and mentor apprentice engineers Carrying out inspections and repairs of machines at our depot as required - in conformance with manufacturers … engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment The ability to prioritise tasks and work well in a busy environment Great customer service skills and the ability to build rapport with our customers Good IT skills A flexible and positive outlook with an outgoing approach more »

Dont miss this exciting opportunity to become our clients new Fire Systems Service and Installation Engineer in Stockton on Tees, earning up to £45k a year apply online today! Service and Installation Engineer Stockton on Tees Full time, permanent £34,000 basic + overtime Company van and mobile … for Petro-chem, Power Gen, and industrial customers. As they continue to grow, they are in search of a skilled and dedicated Fire Systems Service and Installation Engineer to join their team. Responsibilities: The Fire Systems Service Engineer will install, configure, and service fire pumps and foam … with fire systems, performing necessary repairs or replacements. Collaborate effectively with clients, project managers, and other team members to ensure successful project execution and customer satisfaction. Provide technical support and guidance to customers on fire system operations and maintenance. Prepare accurate documentation, including service reports, inspection records, and more »

payroll provider and a Level 3 payroll qualification would be advantageous however not essential. Most importantly, were looking for those with a background in customer service/retail/administration or office environment. This could be a great opportunity to kick start your new career if youre looking more »

We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical … Science, Information Technology, or related field (or equivalent work experience). Proven experience in a technical support role, preferably in a help desk or service desk environment. Strong knowledge of Windows and/or macOS operating systems. Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts. Excellent … work environment. Exciting projects and the chance to work with cutting-edge technologies. If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you more »

and commitment. As part of our team, you would be eligible for: Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility … criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description Job Title : Sample Preparation Technician Job Type: Permanent Hours : 37.5 hours per week -Mon-Fri 08:30-17:00 Job Location : Cramlington As aSample Preparation Technician, you’ll be responsible … data is inputted into the system in an accurate and timely manner in order for the laboratory to carry out the analysis, compliant with customer and UKAS requirements. Key Accountabilities:- Washing/cleaning of apparatus/glassware used in testing. Working as part of a team to register all more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, in Version 1's Managed Services environment we do things differently. We’re focused on our core values; using these we’ve seen … significant growth across our practices and our Service Reliability Group (SRG) team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description As a Senior Software Engineer/.NET Consultant in more »

applications. Ability to use and offer support on Active Directory, Windows and Office 365 and other common desktop/cloud applications. Working Knowledge of service ticketing applications. Ability to install, configure and manage hardware, including PC, Printers, and networking equipment. Full UK driving License. Certifications such as CompTIA A+ … Maths and English) You'll also need to have: Strong oral and written communication skills (English) The ability to adaptable and learn quickly A customer service orientation Good multitasking skills Problem analysis and problem-solving abilities Nijhuis Saur Industries UK & Ireland are an equal opportunity employer; we are more »

Are you passionate about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. … role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current … tech stack and Sage products to drive resolution and seamless handover Develop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU) Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high more »

or Practitioner Level Design qualification What we offer: 25 days holiday Enhanced Maternity, Adoption and Paternity leave Access to employee assistance programmes Online GP Service, 24 hours a day, 365 days a year Discounts with national retailers Eye care vouchers Mobile Phone Discounts Reward & Recognition Scheme At Morrison Data … leading metering services business - and were still growing, with some exciting times ahead! As an award-winning business, we pride ourselves on our diligence, customer service and expertise. Were constantly evolving our services, introducing innovative solutions, and using our core capabilities to be at the forefront of the more »

you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Tech Support role with EE. Why not use your skills to make a difference and join our Tech Support Team in EE more »

Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and … Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management … Information Asset Register. Knowledge, Skills & Experience; Understanding Cyber Security and Security principles. Excellent communication style, able to keep calm under pressure and defuse difficult customer situations. An inquisitive individual, keen to investigate the root cause of issues and use their understanding of software systems to methodically work through problems. more »

communication with the Platform and Infrastructure Manager to ensure seamless security maintenance and improvements. Responsibilities: Conduct Cyber Essentials & Cyber Essentials Plus Assessments for our customer base. Perform network security audits. Conduct external and internal penetration tests. Provide support during major security incidents across all incident response phases. Proactively monitor … internal infrastructure using toolsets, remediate issues, and provide recommendations. Design, implement, and provide support for customer security solutions. Serve as a senior security escalation point for the Service Desk. Configure and maintain SIEM systems. Participate in presales meetings with customers. Required Skills: Certified Cyber Essentials Assessor. Certified Cyber … designing and delivering cybersecurity solutions across diverse environments. Proficient in both on-premise and cloud technologies. Excellent organizational skills, effective communication, and a strong customer service focus. Benefits include: Unlimited annual leave (yes seriously) Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing more »

At Pharma Nord UK, our team consists of 31 dedicated professionals, each contributing their expertise to various aspects of our operations. From sales and customer service to web and marketing, our team works collaboratively to uphold our commitment to excellence in everything we do. As we continue to more »

business level who ideally will have a background in Accounts or Finance but happy to look at someone who has been an Administrator or Customer Service professional and speaks fluent French. You will be given full training on the Accounts Payable function, but duties include: Manage internal corrections more »

you will not be expected to work more than 5 days a week. We are currently looking for an IT enthusiast to join our Service Desk team. The successful individual will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring … customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations. Responsibilities: Managing the NOC/SOC process within the Global … Service desk to ensure all process are effective and analysts are fully trained Acting as a point of escalation whilst leading and providing oversight, technical and operational guidance to the team. Act as a deputy to the Global Service Desk manager Acting as the Major Incident Manager as more »

IT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear more »

to a brand new site in April 2024 in Newcastle-under-Lyme. You will be responsible for: Preparing and submitting quotes in line with customer requirements and health and safety requirements Responding to customer enquiries by telephone, email and post Following up quotes to ensure order success Processing … submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers You will have: Strong customer service and query resolution skills Proficiency in MS Office Strong organisations skills Some experience of technical sales (highly desirable) Estimating experience within the more »

Barclaycard delivers upon the promise of a successful graduate career – all you need to do is grasp it! Retention Payment Specialist Role: Supporting the Customer Strategy across Payment Solutions Assisting in progressing customer applications Outbound Dialling existing business customers to identify what Payment Solutions could support their business … Providing the highest levels of customer service – handling any issues to agreed levels of service Accepting full accountability for governance and compliance Participating in additional activities to support the management team, e.g. analysis, focus groups, etc Retention Payment Specialist Requirements: Ideally educated to degree level Successful track … record of customer service – preferably in customer retention/commercial negotiation or relationship support, and comfortable in a target driven environment Great interpersonal/communication skills Engaging and energetic with a positive outlook Flexible working approach Professionally presented Pareto is committed to promoting equality, diversity and inclusion. more »