51 to 75 of 92 Customer Service Jobs in the North East

Job DescriptionAre you passionate about AI and embracing change across the business?We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer … role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience.Summary of your day to day?Prioritise backlog of feature enhancements for current chatbot … GMO tech stack and Sage products to drive resolution and seamless handoverDevelop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU)Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high more »

range of technical skills and knowledge related to supporting colleagues in a Contact Centre environment. Some of the key areas you may learn include: · Customer service - One of the most important responsibilities that deskside support technicians have is providing IT support services to our workforce. Take incoming requests … for help and maintain a high level of customer service. · How to problem-solve computer Issues - Deskside support technicians take initiative and ownership of reported IT problems. They use diagnostic tools to identify the causes of the problems. Once the issue is identified, deskside support technicians process these incidents more »

grow salesProvide revenue forecasts and review sales results to ensure targets are being met; take corrective action where requiredMaintain accurate and up to date customer records in the company CRM systemAssist the product management teams to define and improve the product portfolio for use in the residential and small … to identify and convert new accounts while maintaining existing relationshipsDemonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environmentA distinct customer service focusExcellent interpersonal verbal and written communication skills.Fluent EnglishA hungry go-getter with a strong can-do and hands-on attitude.An energetic, highly more »

Lumineux Group trading name of B&T Associates Ltd, a family-owned and run business that has been providing high-quality solutions and excellent customer service for more than 38 years. Our brands: Lumineux Lighting Lumineux Sports truSmart The ideal candidate will have at least 5 years’ experience … Support Divisions Maintain and develop product knowledge to enable clear and effective communication to our customers Working closely with support staff to ensure any customer issues and resolved in a timely manner Meet revenue targets and attend regular sales meetings Attend company events and functions, such as trade days more »

are not limited to:Stay updated on industry trends, market conditions, and competitor activitiesGather market intelligence and provide feedback to management regarding product performance, customer preferences, and competitor strategies.Collaborate closely with the internal sales team, marketing department, and other stakeholders to align sales strategies, share customer insights, and … enhance product knowledge, sales techniques, and professional development.Manage and maintain a CRM base of existing customersEstablish and maintain strong relationships with customers to enhance customer loyalty and satisfaction.Understand customer needs via regular visits/calls to customers to promote and sell our innovative products and servicesSupport customers with … solution-oriented mindset.Proficiency in using CRM software and other sales-related tools.Technology experience preferred and an interest in Technology is a must.Previous experience in customer serviceStrong background in lead generationBe creative when faced with challenges and sharing best practice with peers.Confident to proactively work on your own and as more »

Account Manager OR Fast Track Engineer position. This unique opportunity will allow the right person to flourish as a Technical Engineer and as a Customer Success Manager, working for one of the UKs leading Microsoft Solutions Partners, with 8 Microsoft Specialisations and 5 Microsoft Designations. Role Overview: As aMicrosoft … successful onboarding of workloads within M365. Responsibilities: Provide technical guidance, best practices, and remediation steps to successfully onboard users to Microsoft Office 365. Support Customer Success Managers (CSMs) during customer welcome calls by addressing technically minded questions. Lead technical workshop discussions with customers across specific M365 workloads, tailoring … approaches to help them achieve their goals. Own technical workshop engagements through their lifecycle, ensuring satisfactory customer resolution. Accurately record time in a centralized system for reporting on customer service usage. Requirements: Practical knowledge of the full M365 stack Hands on technical support experience and capabilities Any more »

Can you charm your way into closing deals? Show us your winning approach! Unwavering Accuracy: Possess a keen eye for detail and ensure impeccable customer service in every interaction. Precision matters when it comes to protecting homes. Communication Master: Build strong relationships quickly, listen attentively to each customer more »

You have experience in Customer Service, ideally in the Medical Device or High Tech business and you are looking for a new challenge in an innovative company? Our UK Team is looking for a Customer Service Representative to support our growing business. In your role as … Customer Service Representative, you will provide outstanding service to our internal (Field associates) and external (Hospitals) customers. Your duties include processing customer orders, managing product returns as well as consignment stock monitoring. When it comes to the how the job is performed, attitude is equally important … it is our signature, and we cherish them. Therefore, we are looking for a positive, client focused and open-minded personality to join our Customer Service Team in UK. This position is located in Newcastle upon Tyne, UK . The Job Responsibilities Effectively process customer orders using more »

Role - Customer Service Advisor (Banking) - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap) Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily) Salary/Pay - £12>£14 per hour ( subject to experience, 7.5 hours paid per day, 37.5 a week) Details … Multinational Financial Cooperation where they manage their personal lending business. You will be providing support to customers, largely from inbound calls & enquiries. Required Skills: Customer Service Experience (Largely inbound calls) Excellent communication skills, written & verbal Experience resolving customer complaints would be beneficial Data entry & use of CRM … required The ideal candidate will have the experience in the below, as part of their skill-set: Sociable, helpful and eager to provide excellent customer service to customers with a friendly & professional approach Able to work in a fast-paced environment, ensuring defined protocols are followed. A good more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

not limited to: Stay updated on industry trends, market conditions, and competitor activities Gather market intelligence and provide feedback to management regarding product performance, customer preferences, and competitor strategies. Collaborate closely with the internal sales team, marketing department, and other stakeholders to align sales strategies, share customer insights … knowledge, sales techniques, and professional development. Manage and maintain a CRM base of existing customers Establish and maintain strong relationships with customers to enhance customer loyalty and satisfaction. Understand customer needs via regular visits/calls to customers to promote and sell our innovative products and services Support … Proficiency in using CRM software and other sales-related tools. Technology experience preferred and an interest in Technology is a must. Previous experience in customer service Strong background in lead generation Be creative when faced with challenges and sharing best practice with peers. Confident to proactively work on more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »

success. Main Purpose of the Job Support the Custom Peptides team on chemistry related questions Key Responsibilities Assists the internal sales team with answering customer’s technical questions and provide pricing for uncommon derivatives. Accurately produce and deliver (complex) quotations for custom services. Coordinate quotation timelines and specifications with … production teams as needed. Follow up on open product and/or part quotes as necessary. Collaborate with other team members to ensure customer needs are dealt with in a timely and professional manner. Help to bring business opportunities to fruition and develop long-term relationships by focusing on … the unique key success factors of each customer. Remain engaged in ongoing projects to help ensure that customer expectations are always fully met. Ensure that project proposals and meeting updates are submitted in a timely manner. Escalate or triage inquires or customer concerns as needed to quickly support more »

identifying suitable supply chain partners and subcontractors as required. Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff. Tackle discrimination and harassment, and promote equality and diversity in the workplace. Reduce sickness absence; work place accidents; and promote zero tolerance … have a personal development plan, and support staff in reaching their full potential as identified through the appraisal process. Escalating/resolving complaints or customer enquiries of all types where necessary. To help develop and champion customer service standards for the team and ensuring that standards are … champion a relational and educational approach to sales and marketing, inherent with NHS values. Develop and oversee the accurate preparation of tenders, proposals and service level agreements, ensuring that profits are maximized in the short and longer term. To provide lead nurturing support and strategy development for new business more »

Trust. Working closely with the ICT Focus Groups, staff you should understand the key role of team working and its part in delivering successful customer service. Knowledge/experience of supporting existing NHS information systems on a range of platforms will be an advantage. Applicants will require a Full … reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards. We recruit for values and "Together we are North Tees & Hartlepool" Job description Job responsibilities To maintain all systems in a state where … installation, support and maintenance of ICT provided devices, their associated software applications and their peripheral equipment To provide a 1st & 2nd line fault fix service for ICT software and hardware using SMS remote control software and as a roaming field engineer. Person Specification Experience Essential Competent in Microsoft Windows more »

Duties include booking customers in for eye tests, pre-screening, recommending suitable frames. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Role By giving customers top-notch advice (as well as a warm welcome … Duration 18 Months Positions Available 1 Closing Date Tuesday, 18th June 2024 Start Date Sunday, 30th June 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Initiative Qualifications Maths GCSE or equivalent, grade 9-4 (A*-C) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers … been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over more »

Passion for technology - Knowledge of troubleshooting software, hardware and networking - Good communication skills If you enjoy complex problem solving, pride yourself on providing excellent customer service and have an interest in the newest technology on the market then please apply to find out more! Graduate/Junior IT more »

Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. Must have strong customer service … setting. Essential working experience within full Microsoft Stack, Routers, Firewalls, Basic Builds etc. Driving Licence desirable - once established you may be required to do customer site visits. This is a fantastic opportunity for someone who is looking to progress their career within IT, progression opportunity within an established, successful more »

/development and support of one or more clinical systems, contributing to the delivery of high-quality patient care. You will need to be customer focused, pro-active, possess strong communication skills, confident, IT skills and have a strong work ethic. You will have the opportunity to work with … testing. Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff root cause. Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues. Desirable Experience of healthcare environments. Proven experience … technical support environment with evidence of continued professional development. Experience of maintaining and supporting computer systems and applications. Desirable ITIL Foundation Certificate in IT Service Management. Customer Service Qualifications or training. Training and experience of data analysis. Special Skills and Knowledge Essential Demonstrable skills in the use more »

that you valued and appreciated. Job description Job responsibilities Has credibility with technology staff and managerial leaders. Can understand and learn quickly about relevant service delivery issues, take governance/due diligence processes and ethics into account and successfully engage and influence technical and managerial colleagues at all levels … To ensure that there are robust contractual agreements with third party suppliers and that these are monitored on a regular basis as part of service review meetings, ensuring best value and service is achieved from the contracts. Can proficiently interpret and document technical IT systems, processes and architecture … routing and switching to a CCNP level. Desirable Experience of SDA/DNAC/ISE Skills Essential Significant experience in IT operations functions with customer service focus. Up to date in depth knowledge of industry standard technology platforms and their use in relation to the support, maintenance and more »

experienced and confident 2nd line support technician with at least 3 years of experience in help desk support. Other requirements include: Excellent interpersonal and customer service skills, Proficiency in problem-solving and critical thinking Ability to swiftly diagnose and resolve technical issues Eagerness and aptitude for learning new … technologies and seamlessly integrating them into existing systems. Proven experience in a customer support role, preferably in an IT service desk environment. Proficient in workload management using ticketing systems We are interested in hearing from people with the following job titles: 2nd Line Support Tier 2 Helpdesk Technician more »

it. They have good communication skills and must be able to work collaboratively with clients, vendors, and other technical colleagues Individuals have a strong customer service orientation to ensure that all projects, support requests and incidents are resolved in a professional manner Training Why choose our Cyber Defender more »

it. They have good communication skills and must be able to work collaboratively with clients, vendors, and other technical colleagues Individuals have a strong customer service orientation to ensure that all projects, support requests and incidents are resolved in a professional manner Training Why choose our Cyber Security more »

research sectors Offers 'best in class' solutions across their range of products and systems At the core of their business lie product innovation, excellent customer service and good people. This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment more »

summary An exciting opportunity to join our friendly technical team has arisen for a passionate ICT Support Officer, passionate about technology and delivering exceptional customer service. This is a vital role providing frontline technical support across the Trust to ensure the smooth running of end-user devices that enable … installation, configuration and maintenance of computers, phones and other end-user devices. The role will assist with new hardware deployment and builds. Providing excellent customer service to ICT users over the phone and in-person is essential. You'll continually expand your technical knowledge while helping staff get … diagnostics, performs basic troubleshooting and resolves simple technical problems Escalates more complex technical issues to a technical support officer or others if appropriate Tracks service desk faults and requests using a IT Service management system Follows all processes and procedures when managing technical support requests and issues. Assists more »