5 of 5 Customer Support Analyst Jobs

discover new ways of solving complex problems. In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to … supporting your success in both your professional and personal lives. Position Overview We are recruiting for a Customer Service Support Analyst who will support the critical functions for mission clients in the Intelligence Community. This individual will serve as the primary point of contact for users on matters related to feedback, access, and technical needs of … IC-facing tools and systems. This role is crucial in providing timely and professional responses to user inquiries, ensuring thorough documentation and effective resolution of issues. The Analyst will liaise with various technical teams to address user needs and facilitate continuous improvements. Responsibilities Act as the primary point of contact for user inquiries, requests, and issues, ensuring all correspondence More ❯

Customer Support Analyst Reston, VA 20190 Security Clearance Requirement: TS/SCI CI Poly Location Note: On-Site Support Required Position Description: E-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will … tackle intricate problems and processes, offering support, analysis, research, and expert advice. Collaboration is at the core of our work, as you'll engage with both government and contractor personnel in a cross-functional setting. Responsibilities: Deliver timely on-site support to customers Provide end-user support and liaise with management on system-related matters Ensure smooth … Develop and troubleshoot sql queries Demonstrate expertise in federal acquisition processes Collaborate closely with the program management office team to facilitate end-of-fiscal-year activities Assist the government customer in monthly account reconciliation Contribute to the development and updates of Standard Operating Procedures (SOPs) and program documentation as necessary Provide expert-level support in brown bag sessions More ❯

Graham Technologies is seeking a Customer Support Analyst to provide high-level, on-site support within a federal help desk environment. This role involves troubleshooting complex technical and functional issues, collaborating with stakeholders across teams, and delivering analytical insights to optimize system use and customer satisfaction. You'll serve as a key liaison between government … and contractor personnel in a cross-functional, fast-paced setting. Location: Reston, VA Key Responsibilities: Deliver prompt and effective on-site support to end users. Serve as the primary point of contact for system-related inquiries and issue resolution. Ensure accurate and seamless transaction processing across platforms. Develop and debug complex SQL queries to support system operations. Apply … knowledge of federal acquisition processes to assist with system support. Collaborate with the Program Management Office (PMO) to support end-of-fiscal-year activities. Support monthly account reconciliation in partnership with the government customer. Assist in creating, updating, and maintaining Standard Operating Procedures (SOPs) and program documentation. Facilitate user training through expert-level "brown bag" sessions focused on More ❯

Customer Support Analyst - Reston, VA 20190 Security Clearance Requirement: TS/SCI CI Poly Position Description: Our client is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate problems and processes, offering support, analysis, research … advice. Collaboration is at the core of our work, as you'll engage with both government and contractor personnel in a cross-functional setting. Responsibilities: Deliver timely on-site support to customers Provide end-user support and liaise with management on system-related matters Ensure smooth transaction processing Develop and troubleshoot SQL queries Demonstrate expertise in federal acquisition … processes Collaborate closely with the program management office team to facilitate end-of-fiscal-year activities Assist the government customer in monthly account reconciliation Contribute to the development and updates of Standard Operating Procedures (SOPs) and program documentation as necessary Provide expert-level support in brown bag sessions for financial system users Collaborate with stakeholders to identify, analyze More ❯

This is an individual contributor role, based remotely out of the UK or EU. About the Role: We are seeking a Senior Director Analyst with proven expertise in designing digital customer service experiences and leveraging emerging technologies-such as generative AI-to enhance customer interactions and improve service operations. In this role, you will research and provide … actionable guidance to leaders in customer service and support. You'll focus on helping organizations develop and optimize digital service channels, use data and analytics to design and deliver service, and apply the latest technologies, including GenAI, to create more effective and engaging customer experiences. Your insights will help clients solve complex challenges, improve their digital customer … business objectives. You will share your insights and findings through published research, presentations, virtual client meetings, and sales support. The ideal candidate will have a strong background in digital customer service, customer service experience design, and hands-on experience implementing technologies like AI to transform how organizations interact with customers. Excellent written and verbal communication skills are essential More ❯